---
title: Service Transformation Summit - Strategy Execution
description: To drive a winning pace in your service transformation and growth, mastering service strategy execution is mission critical. Join in-person or online for valuable insights and networking opportunities.
image: https://www.moremomentum.eu/hubfs/MoreMomentum_march_event_NO%20CTA%201080x608.jpg
---

[Skip to the main content.](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#main-content)

- [CONTACT SUPPORT](https://www.moremomentum.eu/customer-support)
- [CONTACT US](https://www.moremomentum.eu/contact)
- [LOG IN](https://moremomentum.eu/_hcms/mem/login)

[![moreMomentum - The Service Transformation Institute - logo](https://www.moremomentum.eu/hs-fs/hubfs/brand/logos/moreMomentum%20logo%20500x144.png?width=500&height=144&name=moreMomentum%20logo%20500x144.png "moreMomentum - The Service Transformation Institute - logo")](https://www.moremomentum.eu)

[![moreMomentum - The Service Transformation Institute - logo](https://www.moremomentum.eu/hs-fs/hubfs/brand/logos/moreMomentum%20logo%20500x144.png?width=500&height=144&name=moreMomentum%20logo%20500x144.png "moreMomentum - The Service Transformation Institute - logo")](https://www.moremomentum.eu)

- [The Challenge](https://www.moremomentum.eu/the-service-transformation-challenge) 
    - [Why Service Transformation](https://www.moremomentum.eu/why-service-transformation)
    - [What Service Transformation Involves](https://www.moremomentum.eu/what-service-transformation-involves)
    - [Why Service Transformation Stalls](https://www.moremomentum.eu/why-service-transformation-stalls)
    - [How Manufacturers Can Move Forward](https://www.moremomentum.eu/how-manufacturers-can-move-forward)
- [Services](https://www.moremomentum.eu/services/overview-membership-services) 
    - [Memberships](https://www.moremomentum.eu/services/membership)
    - [Knowledge Sprints](https://www.moremomentum.eu/services/knowledge-sprints)
    - [Functional Circles](https://www.moremomentum.eu/services/functional-excellence-circles)
    - [Benchmark](https://www.moremomentum.eu/services/service-transformation-benchmark)
    - [Knowledge Hub](https://www.moremomentum.eu/services/knowledge-hub)
    - [Academy](https://www.moremomentum.eu/services/service-business-academy)
    - [ServiceTech Compass](https://www.moremomentum.eu/services/servicetech-compass)
    - [Magazine](https://www.moremomentum.eu/services/service-business-review)
- Insights 
    - [Blog](https://www.moremomentum.eu/blog)
    - [Service Transformation](https://www.moremomentum.eu/ultimate-guide-service-transformation)
    - [Service Innovation](https://www.moremomentum.eu/ultimate-guide-service-innovation)
    - [Service Benchmarking](https://www.moremomentum.eu/service-benchmarking)
- [About](https://www.moremomentum.eu/about-moremomentum) 
    - [moreMomentum](https://www.moremomentum.eu/about-moremomentum)
    - [Partners](https://www.moremomentum.eu/partnerships)
    - [Contact Us](https://www.moremomentum.eu/contact)

Search

[![Schedule a Call](https://no-cache.hubspot.com/cta/default/4208295/interactive-192597254762.png)](https://www.moremomentum.eu/hs/cta/wi/redirect?encryptedPayload=AVxigLLMitcntPDtCYAxE2aiHSVWhf9jlkWsbTBo4O1SlB2FFOWo3E4M4ywDqLEpuDy7CJi9Loot3GqSaffbk%2F%2FwBl%2BRJAytN0OsPk0%2FrLfApiODfdmi7AN1wAFxGtbBejPrSdlHl9EtJ%2FrmDZPHU1ScCWCu5ZKBWVm%2F4NE6t7GCMGKmUGfigURL%2FGiXplp1sw%3D%3D&webInteractiveContentId=192597254762&portalId=4208295)

Toggle Menu

Search

Toggle Menu

[![Schedule a Call](https://no-cache.hubspot.com/cta/default/4208295/interactive-192597254762.png)](https://www.moremomentum.eu/hs/cta/wi/redirect?encryptedPayload=AVxigLLMitcntPDtCYAxE2aiHSVWhf9jlkWsbTBo4O1SlB2FFOWo3E4M4ywDqLEpuDy7CJi9Loot3GqSaffbk%2F%2FwBl%2BRJAytN0OsPk0%2FrLfApiODfdmi7AN1wAFxGtbBejPrSdlHl9EtJ%2FrmDZPHU1ScCWCu5ZKBWVm%2F4NE6t7GCMGKmUGfigURL%2FGiXplp1sw%3D%3D&webInteractiveContentId=192597254762&portalId=4208295)

- [The Challenge](https://www.moremomentum.eu/the-service-transformation-challenge) 
    - [Why Service Transformation](https://www.moremomentum.eu/why-service-transformation)
    - [What Service Transformation Involves](https://www.moremomentum.eu/what-service-transformation-involves)
    - [Why Service Transformation Stalls](https://www.moremomentum.eu/why-service-transformation-stalls)
    - [How Manufacturers Can Move Forward](https://www.moremomentum.eu/how-manufacturers-can-move-forward)
- [Services](https://www.moremomentum.eu/services/overview-membership-services) 
    - [Memberships](https://www.moremomentum.eu/services/membership)
    - [Knowledge Sprints](https://www.moremomentum.eu/services/knowledge-sprints)
    - [Functional Circles](https://www.moremomentum.eu/services/functional-excellence-circles)
    - [Benchmark](https://www.moremomentum.eu/services/service-transformation-benchmark)
    - [Knowledge Hub](https://www.moremomentum.eu/services/knowledge-hub)
    - [Academy](https://www.moremomentum.eu/services/service-business-academy)
    - [ServiceTech Compass](https://www.moremomentum.eu/services/servicetech-compass)
    - [Magazine](https://www.moremomentum.eu/services/service-business-review)
- Insights
  
  
  
    - [Blog](https://www.moremomentum.eu/blog)
    - [Service Transformation](https://www.moremomentum.eu/ultimate-guide-service-transformation)
    - [Service Innovation](https://www.moremomentum.eu/ultimate-guide-service-innovation)
    - [Service Benchmarking](https://www.moremomentum.eu/service-benchmarking)
- [About](https://www.moremomentum.eu/about-moremomentum) 
    - [moreMomentum](https://www.moremomentum.eu/about-moremomentum)
    - [Partners](https://www.moremomentum.eu/partnerships)
    - [Contact Us](https://www.moremomentum.eu/contact)

###### Service Transformation Summit

 

# Mastering Service Strategy Execution  

### Accelerate the growth of your services and the pace of your service transformation

- Theme
  
  Successful service transformation and growth require excellent strategy execution capabilities across your (service) organisation.
  
  Most (service) organisations face critical challenges to build strong momentum in their service transformation and strategy execution.
  
  They struggle to:
  
    - Engage their service teams and stakeholders across various functions.
    - Focus initiatives and resources on their strategic priorities and goals.
    - Manage progress and results.
    - Adapt to new insights and developments..
- Topics
  
  We will dive into 4 sub-topics:
  
    - Buy-In, Engagement, and Ownership.
    - Strategic Focus and Prioritization.
    - Accelerating Execution Pace.
    - Agility and Adaptability.
- For whom
  
  Designed for global and regional leaders and professionals engaged in General Management, Service Strategy, Development, and Operations, including specialized roles in Digital Services, Marketing, Sales, Customer Success, and Pricing.
- Benefits
  
  In a rapidly evolving industry, staying current on emerging trends, practices, and effective strategies is essential for service leaders and developers. Keeping informed is not just critical—it's a strategic advantage that drives successful and continuous service transformation.

**Choose In-person or Online:**

- In-Person (Held)
- Online

 

| Amsterdam | March 6-7, 2024, |
| --- | --- |

 

 

| EMEA | October 29 & 30, 2024 |
| --- | --- |
| Americas | November 5 & 6, 2024 |
| APAC | November 19 & 20, 2024 |

 

#### **The Early Bird offer ends in**

(6 months free [All-Access Roundtable Membership](https://www.moremomentum.eu/services/executive-service-roundtable))

#### 00

days

#### 00

hours

#### 00

minutes

#### 00

seconds

[Get my tickets](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#tickets)

[Reserve my seats](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#tickets)

***Practitioners only***

###### Service Transformation Summit

 

# Building Trusted Partnerships in a Digital and Remote Service Era

## Work in progress

We are currently developing the program for this summit, including the exact theme, the main topics and the speakers.

If the theme has sparked your interest and you wish to stay informed about our progress, mark your calendar and (provisionally) reserve your spot on the right.

**Choose In-person or Online:**

- In-Person
- Online

 

| Singapore | February 5-6, 2025 |
| --- | --- |
| Chicago | February 19-20, 2025 |
| Amsterdam | March 5-6, 2025 |

 

 

| EMEA | April 15-16, 2025 |
| --- | --- |
| Americas | April 29-30, 2025 |
| APAC | May 6-7, 2025 |

 

[Get my ticket(s)](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#tickets)

[Reserve my seat](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#tickets)

***Practitioners only***

##### Focus on 1 challenge

 

##### Extensive discussions

 

##### Practitioners  Only

 

##### Global Coverage

 

- #### Summit Details
  
    - [Theme](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#theme)
    - [Sub-topics](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#topics)
    - [Speakers & hosts](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#speakers)
    - [Agenda](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#agenda)
    - [Who is it for](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#who)
    - [Benefits of our format](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#format)
    - [Venues](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#venues)
    - [Frequently Asked Questions](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#FAQ)

## About the theme

### Successful service transformation and growth require excellent strategy execution capabilities across your (service) organisation.

 

Most (service) organisations face critical challenges to build strong momentum in their service transformation and strategy execution.

 They struggle to:

- Engage their service teams and stakeholders across various functions.
- Focus initiatives and resources on their strategic priorities and goals.
- Manage progress and results.
- Adapt to new insights and developments.

![MoreMomentum_march_event_NO CTA 1080x608](https://www.moremomentum.eu/hs-fs/hubfs/MoreMomentum_march_event_NO%20CTA%201080x608.jpg?width=1080&height=608&name=MoreMomentum_march_event_NO%20CTA%201080x608.jpg)

- #### Read more
  
  Building winning strategy execution capabilities is one of the top-priorities of many of your peers across various industries.
  
  With winning strategy execution capabilities, you will
  
    - Win the new opportunities during today’s digital transformation.
    - Accelerate growth of your (advanced) services.
    - Strengthen the position of service in the corporate strategy.
    - Become the go-to solution provider for (new) customers.
    - Lead the digital service transformation in your industry.
  
   Companies that are slow in developing their strategy execution capabilities will:
  
    - Miss out on the benefits of today’s opportunities.
    - See their service transformation stagnating.
    - Fall behind competition.
    - See declining employee engagement.
  
  That is why the strategy execution capabilities are mission-critical for a service business. 

## Topics we will discuss

### Buy-In, Engagement, and Ownership

Successful strategy execution requires the commitment and active involvement of all stakeholders in your service organisation across all functions and with senior leadership.

Discover techniques to inspire and motivate your service teams, senior leadership, and cross-functional partners to embrace your service strategy.

Learn how to foster a culture of ownership where every individual is empowered to contribute their unique expertise and drive the execution of your strategic initiatives.

[Read the blog: How To Involve Stakeholders In Your Service Transformation](https://www.moremomentum.eu/blog/service-strategy/stakeholders-in-your-service-transformation)

[![From our insightful advertisers, respecting our Practitioners Only Policy](https://no-cache.hubspot.com/cta/default/4208295/interactive-158601017172.png)](https://www.moremomentum.eu/hs/cta/wi/redirect?encryptedPayload=AVxigLLPBItcLTMY2ZNPtK976SpiCFmX%2FpiJa879L5aDxeTCkZNLlEVCLs2rBXNo862zy%2BcQds27ODTOpNSReqGHVCz2PNI3cb%2FU6AVKT9lemL0yJveDvp4VFzx0ltL1WiIQM7gqvX7COv6FaQj7Ki8NWo8iBYdeulIGdGI4i84KgpoPQ9zI%2BFoCSNSha2icHn%2BGwTBQzczi8183BMf5J5doTQ%3D%3D&webInteractiveContentId=158601017172&portalId=4208295)

### Strategic Focus and Prioritization

In today's complex business landscape, it's essential to ensure that your organization's initiatives and resources are aligned with strategic priorities and goals.

Explore effective strategies for avoiding dilution and maintaining a laser-like focus on what truly matters for a high pace of strategy execution.

Learn how to streamline your service initiatives, optimize resource allocation, and eliminate unnecessary distractions, enabling you to drive maximum impact and accelerate your service transformation journey.

[Read the blog: Strategic Focus: The Key To Succeed In Your Service Transformation](https://www.moremomentum.eu/blog/service-strategy/strategic-focus-key-succeed-service-transformation)

### Accelerating Execution Pace

Speed is of the essence in today's fast-paced business environment.

The summit will equip you with the knowledge and insights needed to achieve a high pace of execution.

Explore the critical components of effective leadership, execution governance, infrastructure, and organization that enable swift and efficient strategy implementation.

Learn from your peers who have successfully led rapid execution efforts, and discover practical strategies to eliminate bottlenecks, enhance decision-making agility, and drive momentum throughout your service organization.

[Read the blog: Strategies For Accelerating And Sustaining Your Service Transformation Pace](https://www.moremomentum.eu/blog/service-strategy/strategies-accelerating-and-sustaining-pace-service-transformation)

### Agility and Adaptability

Each strategy is built on a vision of the future. We must continuously review our strategy and manage volatility, uncertainty, complexity, and ambiguity. (VUCA).

The Summit focuses on equipping you with the mindset and capabilities to adjust your strategy, plans, and priorities in response to new insights and market dynamics.

Gain a deep understanding of adaptive strategy methodologies and explore practical frameworks for agile strategy development and execution.

[Read the blog: Adapt To Win With An Agile Service Strategy](https://www.moremomentum.eu/blog/service-strategy/adapt-to-win-with-an-agile-service-strategy)

[Get my ticket(s) now](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#tickets)

[Reserve my seat](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#tickets)

***Practitioners only***

> The smaller setting allows for much more focused and in-depth conversations. In this Service Transformation Summit, we go deep on a specific topic, which I think it's beneficial, especially knowing that there will be other summits to cover other topics.

##### Navè Orgad

###### DIRECTOR, BUSINESS DEVELOPMENT & CUSTOMER EXPERIENCE, KONECRANES

![nave-orgad-konecranes](https://www.moremomentum.eu/hubfs/images/headshots/external/nave-orgad-konecranes.jpeg)

## Speakers - your peers

*Participants of both online and in-person Chapters can access every presentation of all Chapters after the Summit.*

**Choose your preferred option:**

- Amsterdam (InPerson) - Held
- EMEA (Online)
- Americas (Online)
- APAC (Online)

| ### Paolo Dazi ###### Senior Vice President, BU Port Services |  |
| --- | --- |
| ![paolo-dazi-konecranes](https://www.moremomentum.eu/hs-fs/hubfs/images/headshots/external/paolo-dazi-konecranes.jpg?width=450&height=450&name=paolo-dazi-konecranes.jpg) ![konecranes-logo-500x352](https://www.moremomentum.eu/hs-fs/hubfs/images/external-logos/konecranes-logo-500x352.jpg?width=500&height=357&name=konecranes-logo-500x352.jpg) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/paolo-dazi-5086351a/) | **Paolo Dazi** is a seasoned professional with a wealth of experience in leading multisite and global organizations. Paolo's professional journey spans various regions, including Europe, Asia, and America, giving him a well-rounded perspective and a multicultural background. His expertise lies in the global sales and service of capital equipment, further enriched by his proficiency in integration, harmonization, and change management. Paolo also possesses strong competences in business development and customer experience, demonstrating a comprehensive understanding of different facets of a business. **Konecranes Portsolutions** is a part of Konecranes, a world-leading group of Lifting Businesses. The division specializes in providing solutions for ports and intermodal terminals worldwide. Their offerings include an extensive range of products and services, such as container handling equipment, mobile harbor cranes, and reach stackers, among others. Konecranes is headquartered in Finland and employes about 16,900 people. |
| ### Clinten van der Merwe ###### VP, Head of Global Service at TOMRA Recycling |  |
| ![132 Circle Jannik Hammes Fotografie ](https://www.moremomentum.eu/hs-fs/hubfs/132%20Circle%20Jannik%20Hammes%20Fotografie%20.jpg?width=450&height=297&name=132%20Circle%20Jannik%20Hammes%20Fotografie%20.jpg) ![TOMRA-Logo-Stacked-Full-Color](https://www.moremomentum.eu/hs-fs/hubfs/TOMRA-Logo-Stacked-Full-Color.png?width=500&height=290&name=TOMRA-Logo-Stacked-Full-Color.png) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/clinten-van-der-merwe-6467a157/) | **Clinten van der Merwe** is an accomplished, customer-focused Senior Service Management and Leadership Professional with a wealth of global experience driving major business transformation and optimisation programs to solve complex business issues and driving process and cultural change to build organisational effectiveness and advantage. Clinten is VP, Head of Global Service at TOMRA Recycling – an industry pioneer that designs and manufactures sensor-based sorting technologies for the global recycling and waste management industry – leading a global team based in multiple countries worldwide. **TOMRA Recycling** designs and manufactures sensor-based sorting technologies for the global recycling and waste management industry. Over 7,400 systems have been installed in more than 100 countries worldwide. Responsible for developing the world’s first high capacity Near Infrared (NIR) sensor for waste sorting applications, TOMRA Recycling remains an industry pioneer with a dedication to extracting high-purity fractions from waste streams that maximize both yield and profits. TOMRA Recycling is part of TOMRA Sorting Solutions which also develops sensor-based systems for sorting, peeling and process analytics for the food, mining and other industries. TOMRA Sorting is owned by Norwegian company TOMRA Systems ASA, which is listed on the Oslo Stock Exchange. Founded in 1972, TOMRA Systems ASA has a turnover of around €995m and employs approximately 4.300 globally. |
| ### Jan Tjurin ###### Head of Global Services Strategy |  |
| ![jan-tjurin](https://www.moremomentum.eu/hs-fs/hubfs/jan-tjurin.jpg?width=450&height=675&name=jan-tjurin.jpg) ![nokia-logo.jpg](https://www.moremomentum.eu/hs-fs/hubfs/nokia-logo.jpg.webp?width=500&height=221&name=nokia-logo.jpg.webp) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/jan-tjurin-b374075/) | **Jan Tjurin** is a seasoned services professional with nearly 30 years of services experience, over which Jan has worked on several different services disciples and functions. Both in customer interface as well as in global roles. Now, Jan is in charge of services strategy for Nokia’s wireless network business. **Nokia** is a Finnish multinational telecommunications corporation, established in 1865, addressing both wireless and wireline networks as well as their support systems. Nokia operates in over 100 countries, has around 90k employees with business volume of around €25bn annually. |
| ### Martin Wendel ###### VP Global Service |  |
| ![martin-wendel](https://www.moremomentum.eu/hs-fs/hubfs/martin-wendel.jpeg?width=450&height=450&name=martin-wendel.jpeg) ![innio-logo](https://www.moremomentum.eu/hs-fs/hubfs/innio-logo.jpeg?width=500&height=500&name=innio-logo.jpeg) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/martin-wendel-37161438/) | **Martin Wendel** is an accomplished leader with a strong focus on sales, service, and operations. He combines analytical and strategic skills with deep expertise in business growth, change, transformation, and digital realms. Wendel's executive experience spans several major organizations, including Linde, Daimler/Evobus, MTU/Rolls-Royce, and Burckhardt Compression, where he served as an executive board member, EVP, or Interim Manager. He is driven by a commitment to sustainable growth and value creation, with a keen focus on the development of people and organizations. **INNIO Group** is a firm specializing in power generation and gas compression services. They offer an array of products and solutions, including gas engines, power equipment, and a digital platform. The company operates under two main brands: Jenbacher and Waukesha in total with approximately 2500 employees. |

 

###### Presentations

Watch the presentations online at your convenience:

- Recordings of the presentations (speakers & slides).
- Download the slides.

| ### Paolo Dazi ###### Senior Vice President, BU Port Services |  |
| --- | --- |
| ![paolo-dazi-konecranes](https://www.moremomentum.eu/hs-fs/hubfs/images/headshots/external/paolo-dazi-konecranes.jpg?width=450&height=450&name=paolo-dazi-konecranes.jpg) ![konecranes-logo-500x352](https://www.moremomentum.eu/hs-fs/hubfs/images/external-logos/konecranes-logo-500x352.jpg?width=500&height=357&name=konecranes-logo-500x352.jpg) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/paolo-dazi-5086351a/) | **Paolo Dazi** is a seasoned professional with a wealth of experience in leading multisite and global organizations. Paolo's professional journey spans various regions, including Europe, Asia, and America, giving him a well-rounded perspective and a multicultural background. His expertise lies in the global sales and service of capital equipment, further enriched by his proficiency in integration, harmonization, and change management. Paolo also possesses strong competences in business development and customer experience, demonstrating a comprehensive understanding of different facets of a business. **Konecranes Portsolutions** is a part of Konecranes, a world-leading group of Lifting Businesses. The division specializes in providing solutions for ports and intermodal terminals worldwide. Their offerings include an extensive range of products and services, such as container handling equipment, mobile harbor cranes, and reach stackers, among others. Konecranes is headquartered in Finland and employes about 16,900 people. |
| ### Clinten van der Merwe ###### VP, Head of Global Service at TOMRA Recycling |  |
| ![132 Circle Jannik Hammes Fotografie ](https://www.moremomentum.eu/hs-fs/hubfs/132%20Circle%20Jannik%20Hammes%20Fotografie%20.jpg?width=450&height=297&name=132%20Circle%20Jannik%20Hammes%20Fotografie%20.jpg) ![TOMRA-Logo-Stacked-Full-Color](https://www.moremomentum.eu/hs-fs/hubfs/TOMRA-Logo-Stacked-Full-Color.png?width=500&height=290&name=TOMRA-Logo-Stacked-Full-Color.png) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/clinten-van-der-merwe-6467a157/) | **Clinten van der Merwe** is an accomplished, customer-focused Senior Service Management and Leadership Professional with a wealth of global experience driving major business transformation and optimisation programs to solve complex business issues and driving process and cultural change to build organisational effectiveness and advantage. Clinten is VP, Head of Global Service at TOMRA Recycling – an industry pioneer that designs and manufactures sensor-based sorting technologies for the global recycling and waste management industry – leading a global team based in multiple countries worldwide. **TOMRA Recycling** designs and manufactures sensor-based sorting technologies for the global recycling and waste management industry. Over 7,400 systems have been installed in more than 100 countries worldwide. Responsible for developing the world’s first high capacity Near Infrared (NIR) sensor for waste sorting applications, TOMRA Recycling remains an industry pioneer with a dedication to extracting high-purity fractions from waste streams that maximize both yield and profits. TOMRA Recycling is part of TOMRA Sorting Solutions which also develops sensor-based systems for sorting, peeling and process analytics for the food, mining and other industries. TOMRA Sorting is owned by Norwegian company TOMRA Systems ASA, which is listed on the Oslo Stock Exchange. Founded in 1972, TOMRA Systems ASA has a turnover of around €995m and employs approximately 4.300 globally. |
| ### Jan Tjurin ###### Head of Global Services Strategy |  |
| ![jan-tjurin](https://www.moremomentum.eu/hs-fs/hubfs/jan-tjurin.jpg?width=450&height=675&name=jan-tjurin.jpg) ![nokia-logo.jpg](https://www.moremomentum.eu/hs-fs/hubfs/nokia-logo.jpg.webp?width=500&height=221&name=nokia-logo.jpg.webp) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/jan-tjurin-b374075/) | **Jan Tjurin** is a seasoned services professional with nearly 30 years of services experience, over which Jan has worked on several different services disciples and functions. Both in customer interface as well as in global roles. Now, Jan is in charge of services strategy for Nokia’s wireless network business. **Nokia** is a Finnish multinational telecommunications corporation, established in 1865, addressing both wireless and wireline networks as well as their support systems. Nokia operates in over 100 countries, has around 90k employees with business volume of around €25bn annually. |
| ### Martin Wendel ###### VP Global Service |  |
| ![martin-wendel](https://www.moremomentum.eu/hs-fs/hubfs/martin-wendel.jpeg?width=450&height=450&name=martin-wendel.jpeg) ![innio-logo](https://www.moremomentum.eu/hs-fs/hubfs/innio-logo.jpeg?width=500&height=500&name=innio-logo.jpeg) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/martin-wendel-37161438/) | **Martin Wendel** is an accomplished leader with a strong focus on sales, service, and operations. He combines analytical and strategic skills with deep expertise in business growth, change, transformation, and digital realms. Wendel's executive experience spans several major organizations, including Linde, Daimler/Evobus, MTU/Rolls-Royce, and Burckhardt Compression, where he served as an executive board member, EVP, or Interim Manager. He is driven by a commitment to sustainable growth and value creation, with a keen focus on the development of people and organizations. **INNIO Group** is a firm specializing in power generation and gas compression services. They offer an array of products and solutions, including gas engines, power equipment, and a digital platform. The company operates under two main brands: Jenbacher and Waukesha in total with approximately 2500 employees. |

 

###### Presentations

Watch the presentations online at your convenience:

- Recordings of the presentations (speakers & slides).
- Download the slides.

| ### Paolo Dazi ###### Senior Vice President, BU Port Services |  |
| --- | --- |
| ![paolo-dazi-konecranes](https://www.moremomentum.eu/hs-fs/hubfs/images/headshots/external/paolo-dazi-konecranes.jpg?width=450&height=450&name=paolo-dazi-konecranes.jpg) ![konecranes-logo-500x352](https://www.moremomentum.eu/hs-fs/hubfs/images/external-logos/konecranes-logo-500x352.jpg?width=500&height=357&name=konecranes-logo-500x352.jpg) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/paolo-dazi-5086351a/) | **Paolo Dazi** is a seasoned professional with a wealth of experience in leading multisite and global organizations. Paolo's professional journey spans various regions, including Europe, Asia, and America, giving him a well-rounded perspective and a multicultural background. His expertise lies in the global sales and service of capital equipment, further enriched by his proficiency in integration, harmonization, and change management. Paolo also possesses strong competences in business development and customer experience, demonstrating a comprehensive understanding of different facets of a business. **Konecranes Portsolutions** is a part of Konecranes, a world-leading group of Lifting Businesses. The division specializes in providing solutions for ports and intermodal terminals worldwide. Their offerings include an extensive range of products and services, such as container handling equipment, mobile harbor cranes, and reach stackers, among others. Konecranes is headquartered in Finland and employes about 16,900 people. |
| ### Clinten van der Merwe ###### VP, Head of Global Service at TOMRA Recycling |  |
| ![132 Circle Jannik Hammes Fotografie ](https://www.moremomentum.eu/hs-fs/hubfs/132%20Circle%20Jannik%20Hammes%20Fotografie%20.jpg?width=450&height=297&name=132%20Circle%20Jannik%20Hammes%20Fotografie%20.jpg) ![TOMRA-Logo-Stacked-Full-Color](https://www.moremomentum.eu/hs-fs/hubfs/TOMRA-Logo-Stacked-Full-Color.png?width=500&height=290&name=TOMRA-Logo-Stacked-Full-Color.png) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/clinten-van-der-merwe-6467a157/) | **Clinten van der Merwe** is an accomplished, customer-focused Senior Service Management and Leadership Professional with a wealth of global experience driving major business transformation and optimisation programs to solve complex business issues and driving process and cultural change to build organisational effectiveness and advantage. Clinten is VP, Head of Global Service at TOMRA Recycling – an industry pioneer that designs and manufactures sensor-based sorting technologies for the global recycling and waste management industry – leading a global team based in multiple countries worldwide. **TOMRA Recycling** designs and manufactures sensor-based sorting technologies for the global recycling and waste management industry. Over 7,400 systems have been installed in more than 100 countries worldwide. Responsible for developing the world’s first high capacity Near Infrared (NIR) sensor for waste sorting applications, TOMRA Recycling remains an industry pioneer with a dedication to extracting high-purity fractions from waste streams that maximize both yield and profits. TOMRA Recycling is part of TOMRA Sorting Solutions which also develops sensor-based systems for sorting, peeling and process analytics for the food, mining and other industries. TOMRA Sorting is owned by Norwegian company TOMRA Systems ASA, which is listed on the Oslo Stock Exchange. Founded in 1972, TOMRA Systems ASA has a turnover of around €995m and employs approximately 4.300 globally. |
| ### Jan Tjurin ###### Head of Global Services Strategy |  |
| ![jan-tjurin](https://www.moremomentum.eu/hs-fs/hubfs/jan-tjurin.jpg?width=450&height=675&name=jan-tjurin.jpg) ![nokia-logo.jpg](https://www.moremomentum.eu/hs-fs/hubfs/nokia-logo.jpg.webp?width=500&height=221&name=nokia-logo.jpg.webp) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/jan-tjurin-b374075/) | **Jan Tjurin** is a seasoned services professional with nearly 30 years of services experience, over which Jan has worked on several different services disciples and functions. Both in customer interface as well as in global roles. Now, Jan is in charge of services strategy for Nokia’s wireless network business. **Nokia** is a Finnish multinational telecommunications corporation, established in 1865, addressing both wireless and wireline networks as well as their support systems. Nokia operates in over 100 countries, has around 90k employees with business volume of around €25bn annually. |
| ### Martin Wendel ###### VP Global Service |  |
| ![martin-wendel](https://www.moremomentum.eu/hs-fs/hubfs/martin-wendel.jpeg?width=450&height=450&name=martin-wendel.jpeg) ![innio-logo](https://www.moremomentum.eu/hs-fs/hubfs/innio-logo.jpeg?width=500&height=500&name=innio-logo.jpeg) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/martin-wendel-37161438/) | **Martin Wendel** is an accomplished leader with a strong focus on sales, service, and operations. He combines analytical and strategic skills with deep expertise in business growth, change, transformation, and digital realms. Wendel's executive experience spans several major organizations, including Linde, Daimler/Evobus, MTU/Rolls-Royce, and Burckhardt Compression, where he served as an executive board member, EVP, or Interim Manager. He is driven by a commitment to sustainable growth and value creation, with a keen focus on the development of people and organizations. **INNIO Group** is a firm specializing in power generation and gas compression services. They offer an array of products and solutions, including gas engines, power equipment, and a digital platform. The company operates under two main brands: Jenbacher and Waukesha in total with approximately 2500 employees. |

 

###### Presentations

Watch the presentations online at your convenience:

- Recordings of the presentations (speakers & slides).
- Download the slides.

| ### Paolo Dazi ###### Senior Vice President, BU Port Services |  |
| --- | --- |
| ![paolo-dazi-konecranes](https://www.moremomentum.eu/hs-fs/hubfs/images/headshots/external/paolo-dazi-konecranes.jpg?width=450&height=450&name=paolo-dazi-konecranes.jpg) ![konecranes-logo-500x352](https://www.moremomentum.eu/hs-fs/hubfs/images/external-logos/konecranes-logo-500x352.jpg?width=500&height=357&name=konecranes-logo-500x352.jpg) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/paolo-dazi-5086351a/) | **Paolo Dazi** is a seasoned professional with a wealth of experience in leading multisite and global organizations. Paolo's professional journey spans various regions, including Europe, Asia, and America, giving him a well-rounded perspective and a multicultural background. His expertise lies in the global sales and service of capital equipment, further enriched by his proficiency in integration, harmonization, and change management. Paolo also possesses strong competences in business development and customer experience, demonstrating a comprehensive understanding of different facets of a business. **Konecranes Portsolutions** is a part of Konecranes, a world-leading group of Lifting Businesses. The division specializes in providing solutions for ports and intermodal terminals worldwide. Their offerings include an extensive range of products and services, such as container handling equipment, mobile harbor cranes, and reach stackers, among others. Konecranes is headquartered in Finland and employes about 16,900 people. |
| ### Clinten van der Merwe ###### VP, Head of Global Service at TOMRA Recycling |  |
| ![132 Circle Jannik Hammes Fotografie ](https://www.moremomentum.eu/hs-fs/hubfs/132%20Circle%20Jannik%20Hammes%20Fotografie%20.jpg?width=450&height=297&name=132%20Circle%20Jannik%20Hammes%20Fotografie%20.jpg) ![TOMRA-Logo-Stacked-Full-Color](https://www.moremomentum.eu/hs-fs/hubfs/TOMRA-Logo-Stacked-Full-Color.png?width=500&height=290&name=TOMRA-Logo-Stacked-Full-Color.png) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/clinten-van-der-merwe-6467a157/) | **Clinten van der Merwe** is an accomplished, customer-focused Senior Service Management and Leadership Professional with a wealth of global experience driving major business transformation and optimisation programs to solve complex business issues and driving process and cultural change to build organisational effectiveness and advantage. Clinten is VP, Head of Global Service at TOMRA Recycling – an industry pioneer that designs and manufactures sensor-based sorting technologies for the global recycling and waste management industry – leading a global team based in multiple countries worldwide. **TOMRA Recycling** designs and manufactures sensor-based sorting technologies for the global recycling and waste management industry. Over 7,400 systems have been installed in more than 100 countries worldwide. Responsible for developing the world’s first high capacity Near Infrared (NIR) sensor for waste sorting applications, TOMRA Recycling remains an industry pioneer with a dedication to extracting high-purity fractions from waste streams that maximize both yield and profits. TOMRA Recycling is part of TOMRA Sorting Solutions which also develops sensor-based systems for sorting, peeling and process analytics for the food, mining and other industries. TOMRA Sorting is owned by Norwegian company TOMRA Systems ASA, which is listed on the Oslo Stock Exchange. Founded in 1972, TOMRA Systems ASA has a turnover of around €995m and employs approximately 4.300 globally. |
| ### Jan Tjurin ###### Head of Global Services Strategy |  |
| ![jan-tjurin](https://www.moremomentum.eu/hs-fs/hubfs/jan-tjurin.jpg?width=450&height=675&name=jan-tjurin.jpg) ![nokia-logo.jpg](https://www.moremomentum.eu/hs-fs/hubfs/nokia-logo.jpg.webp?width=500&height=221&name=nokia-logo.jpg.webp) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/jan-tjurin-b374075/) | **Jan Tjurin** is a seasoned services professional with nearly 30 years of services experience, over which Jan has worked on several different services disciples and functions. Both in customer interface as well as in global roles. Now, Jan is in charge of services strategy for Nokia’s wireless network business. **Nokia** is a Finnish multinational telecommunications corporation, established in 1865, addressing both wireless and wireline networks as well as their support systems. Nokia operates in over 100 countries, has around 90k employees with business volume of around €25bn annually. |
| ### Martin Wendel ###### VP Global Service |  |
| ![martin-wendel](https://www.moremomentum.eu/hs-fs/hubfs/martin-wendel.jpeg?width=450&height=450&name=martin-wendel.jpeg) ![innio-logo](https://www.moremomentum.eu/hs-fs/hubfs/innio-logo.jpeg?width=500&height=500&name=innio-logo.jpeg) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/martin-wendel-37161438/) | **Martin Wendel** is an accomplished leader with a strong focus on sales, service, and operations. He combines analytical and strategic skills with deep expertise in business growth, change, transformation, and digital realms. Wendel's executive experience spans several major organizations, including Linde, Daimler/Evobus, MTU/Rolls-Royce, and Burckhardt Compression, where he served as an executive board member, EVP, or Interim Manager. He is driven by a commitment to sustainable growth and value creation, with a keen focus on the development of people and organizations. **INNIO Group** is a firm specializing in power generation and gas compression services. They offer an array of products and solutions, including gas engines, power equipment, and a digital platform. The company operates under two main brands: Jenbacher and Waukesha in total with approximately 2500 employees. |

 

[Get my ticket(s) now](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#tickets)

[Reserve my seat](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#tickets)

***Practitioners only***

> We got a lot of ideas, a lot of good examples. Some of them we can implement immediately. Some others we have to think about and see how it will work for us. This Summit has given us a kind of a long list of opportunities.

##### Olivier Cocheril

###### VICE-PRESIDENT ASSET PERFORMANCE & MAINTENANCE SOLUTIONS, SIDEL

![olivier-cocheril-sidel](https://www.moremomentum.eu/hs-fs/hubfs/images/headshots/external/olivier-cocheril-sidel.jpeg?width=418&height=418&name=olivier-cocheril-sidel.jpeg)

## Your Hosts

![Jan van Veen - moreMomentum](https://www.moremomentum.eu/hubfs/images/headshots/team/Jan%20van%20Veen%20400x400%20transparent.png)

### Jan van Veen

###### Managing Director

 

[*Email*](mailto:jan.vanveen@moremomentum.eu) [*Linkedin*](https://www.linkedin.com/in/janvanveen1/)

![Danielė Masiulytė - moreMomentum](https://www.moremomentum.eu/hubfs/images/headshots/team/Daniele.png)

### Danielė Masiulytė

###### Community & Project Manager

[*Email*](mailto:daniele.masiulyte@moremomentum.eu) [*Linkedin*](https://www.linkedin.com/in/danielė-masiulytė-b98033188/)

## Agenda

*Participants of both online and in-person Chapters can access every presentation of all Chapters after the Summit.*

**Choose your preferred Chapter:**

- Amsterdam (InPerson) - Held
- EMEA (Online)
- Americas (Online)
- APAC (Online)

 

###### Wednesday - March 6

 

| **09:30** | **Registration** |
| --- | --- |
| **10:30** | **Opening** **Jan van Veen** An overview of the drivers for quick pace and fluid service strategy execution to drive growth and your service transformation |
| **11:00** | **Presentation: Drive the Data, Power the Strategy** **Paolo Dazi (Konecranes)** How to nurture mindset and engagement with data to drive strategy execution |
| **11:45** | **Presentation: Developing a digital DNA for the digital service transformation** **Martin Wendel (INNIO Group)** How to organise for high pace and continuous change? |
| **12:30** | **Lunch** |
| **13:30** | **Presentation: Building Winning Service Strategy Execution Capabilities** **Clinten van der Merwe (Tomra)** How to really your teams and stakeholders for atransformation? |
| **14:15** | **Presentation: Strategy execution in large matrix organisations** **Jan Tjurin (Nokia)** How can one execute strategy successfully in complex, diverse and international matrix organisation? |
| **15:00** | **Networking Break** |
| **15:30** | **Discussion: Buy-In, Engagement, and Ownership** |
| **17:40** | **Summary of the day** Plenary discussion summarising key take-aways of the day. |
| **18:00** | **Networking drinks** |
| **19:00** | **Dinner** |

 

###### Thursday - March 7

| **8:00** | **Discussion** Strategic Focus and Prioritization |
| --- | --- |
| **10:05** | **Networking break** |
| **10:25** | **Discussion** Accelerating Execution Pace |
| **12:30** | **Lunch** |
| **13:15** | **Discussion** Agility and Adaptability |
| **15:05** | **Summary of the Summit** We will conclude the interactive summit, packed with in-depth discussion sessions, with a final plenary discussion to summarise key takeaways. |
| **15:20** | **Closing remarks** **Jan van Veen** |
| **10:30** | **Goodbye** For those who are not in a rush, we can continue networking with some refreshments. |

 

###### Presentations

Watch the presentations online at your convenience:

- Recordings of the presentations (speakers & slides).
- Download the slides.

###### Tuesday - October 29

**All times are in CET**

| 13:30 | Open Jan van Veen |
| --- | --- |
| 13:40 | Discussion: Buy-In, Engagement, and Ownership |
| 15:00 | Bio-Break |
| 15:10 | Discussion: Strategic Focus and Prioritization |
| 16:30 | Closing of the day |

 

###### Wednesday - October 30

**All times are in CET**

| 13:30 | Discussion: Accelerating Execution Pace |
| --- | --- |
| 15:50 | Bio-Break |
| 15:00 | Discussion: Agility and Adaptability |
| 16:20 | Wrap up |

 

###### Presentations

Watch the presentations online at your convenience:

- Recordings of the presentations (speakers & slides).
- Download the slides.

###### Tuesday - November 5

**All times are in CET**

| 13:30 | Open Jan van Veen |
| --- | --- |
| 13:40 | Discussion: Buy-In, Engagement, and Ownership |
| 15:00 | Bio-Break |
| 15:10 | Discussion: Strategic Focus and Prioritization |
| 16:30 | Closing of the day |

 

###### Wednesday - November 6

**All times are in CET**

| 13:30 | Discussion: Accelerating Execution Pace |
| --- | --- |
| 15:50 | Bio-Break |
| 15:00 | Discussion: Agility and Adaptability |
| 16:20 | Wrap up |

 

###### Presentations

Watch the presentations online at your convenience:

- Recordings of the presentations (speakers & slides).
- Download the slides.

###### Tuesday - November 19

**All times are in CET**

| 13:30 | Open Jan van Veen |
| --- | --- |
| 13:40 | Discussion: Buy-In, Engagement, and Ownership |
| 15:00 | Bio-Break |
| 15:10 | Discussion: Strategic Focus and Prioritization |
| 16:30 | Closing of the day |

 

###### Wednesday - November 20

**All times are in CET**

| 13:30 | Discussion: Accelerating Execution Pace |
| --- | --- |
| 15:50 | Bio-Break |
| 15:00 | Discussion: Agility and Adaptability |
| 16:20 | Wrap up |

 

[Get my ticket(s) now](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#tickets)

[Reserve my seat](https://www.moremomentum.eu/events/202403-summit-service-strategy-execution#tickets)

***Practitioners only***

> It is very interesting to discuss with your peers and also learn from each other how to break through the barriers and challenges. The Service Transformation Summit is really practitioners-only. So there are no vendors around trying to sell to me. The big benefit is that you can be much more open up compared to some other events, without ending up in a marketing funnel.

##### Vincent Sieben

###### HEAD OF MARKETING SERVICES & SOLUTIONS, PHILIPS

![vincent-sieben-original](https://www.moremomentum.eu/hs-fs/hubfs/vincent-sieben-original.jpg?width=1001&height=1003&name=vincent-sieben-original.jpg)

## Who is it for?

The Service Transformation Summit on Mastering Service Strategy Execution is designed for service leaders, executives, and developers who are seeking to accelerate the pace of their service transformation.

If you are involved in a service business undergoing transformation, on a mission to drive the service transformation, or looking for practical strategies and insights to drive growth, this summit is for you.

The typical role of participants in this summit are:

- Global heads of service.
- Regional service leaders.
- Service strategy leaders.
- Service innovation leaders.
- Service innovation teams.
- Service-product managers
- Service marketing leaders
- Service sales leaders

![success](https://www.moremomentum.eu/hs-fs/hubfs/success.png?width=716&height=400&name=success.png)

## Benefits of our format

In-depth exchange of experiences and insights:

- 4 high-quality 30-minute presentations from your peers (4 is enough!).
- 4 extensive 1-hour well-moderated discussion sessions in smaller groups.
- Moderated Q&A sessions with each speaker.

And on top of the discussion sessions, more time for networking:

- 1-hour buffet lunches on both days.
- 30-minute networking breaks.
- Social event and dinner on day 1.

![services-community-meeting](https://www.moremomentum.eu/hubfs/images/pages/landing-pages/events/services-community-meeting.jpg)

### Focus:

- We focus on a specific topic, leading to actionable insights.
- Only your peers present.
- moreMomentum-experts help prepare the presentations.
- We allow extensive time for in-depth discussion sessions moderated by speakers and moreMomentum-experts.
- You only meet practitioners, no consultants or solution providers.
- After the summit, you will receive an insightful report to share with your colleagues.

![focus](https://www.moremomentum.eu/hubfs/images/pages/blog-feature-images/focus.jpg)

## The Venue & Logistics

- Amsterdam (InPerson) - Held
- EMEA (Online)
- Americas (Online)
- APAC (Online)

### Art'otel Amsterdam

###### Prins Hendrikkade 33, 1012 TM Amsterdam, Netherlands

 

- Right opposite Central Station Amsterdam.
- 20 minutes from Schiphol Airport by train or Taxi.
- Underground parking 2 minutes from the venue.

![online-discussion](https://www.moremomentum.eu/hs-fs/hubfs/images/pages/landing-pages/events/online-discussion.jpg?width=740&height=493&name=online-discussion.jpg)

 

### Online Summit

After registration, you will have access to the:

- Recordings and slide decks of all presentations from Amsterdam, Singapore and Chicago.
- Details of the online discussion sessions.

 

![online-discussion](https://www.moremomentum.eu/hs-fs/hubfs/images/pages/landing-pages/events/online-discussion.jpg?width=740&height=493&name=online-discussion.jpg)

 

### Online Summit

After registration, you will have access to the:

- Recordings and slide decks of all presentations from Amsterdam, Singapore and Chicago.
- Details of the online discussion sessions.

 

![online-discussion](https://www.moremomentum.eu/hs-fs/hubfs/images/pages/landing-pages/events/online-discussion.jpg?width=740&height=493&name=online-discussion.jpg)

 

### Online Summit

After registration, you will have access to the:

- Recordings and slide decks of all presentations from Amsterdam, Singapore and Chicago.
- Details of the online discussion sessions.

 

![chiacgo](https://www.moremomentum.eu/hubfs/chiacgo.jpg)

![amsterdam-art-otel](https://www.moremomentum.eu/hubfs/amsterdam-art-otel.jpg)

![singapore](https://www.moremomentum.eu/hubfs/singapore.webp)

## Reserve your seats

Join us during this insightful and inspiring experience.

***Practitioners only***

- Amsterdam (InPerson) - Held
- EMEA (Online)
- Americas (Online)
- APAC (Online)

 

###### Get my tickets

 

 

This Chapter was held in March 2024.

**Check out the Online Chapters in the other tabs.**

 

###### Get my tickets

| [Buy a ticket](https://www.moremomentum.eu/offerings/2024-1-summit-emea) | 1 x € 1.197 |
| --- | --- |
|   |   |
| [Buy more tickets](https://www.moremomentum.eu/offerings/2024-1-summit-get-quote) *We will send you a quote which you can pay by credit card.* | 2 x € 1.074 3 x € 949 |
|   |   |
| [Get a quote](https://www.moremomentum.eu/offerings/2024-1-summit-get-quote) *Pay by bank transfer or prepare a purchase order.* |   |

- Cancellations will be 100% refunded till 1 month before the Summit.
- Tickets can be transferred to your colleagues anytime up to the first day of the Summit.
- Tickets can be transferred to other Summits till 1 week before the Summit.
- Fees do not include possible VAT, GST or Sales Tax. 

 

###### What you will get

- Online assessment before the Summit.
- Post-Summit report summarising content and insights from presentations and discussion.
- Online access before the Summit to all presentations (recordings and slides) of all in-person and online repetitions across the globe.
- 4 live online discussion sessions.
- 2 online follow-up meetings in smaller groups to enrich and reinforce your takeaway and to navigate new challenges you encounter.

 

###### Get my tickets

| [Buy a ticket](https://www.moremomentum.eu/offerings/2024-1-summit-amer) | 1 x $ 1.347 |
| --- | --- |
|   |   |
| [Buy more tickets](https://www.moremomentum.eu/offerings/2024-1-summit-get-quote) *We will send you a quote which you can pay by credit card.* | 2 x $ 1.174 3 x $ 1.032 |
|   |   |
| [Get a quote](https://www.moremomentum.eu/offerings/2024-1-summit-get-quote) *Pay by bank transfer or prepare a purchase order.* |   |

- Cancellations will be 100% refunded till 1 month before the Summit.
- Tickets can be transferred to your colleagues anytime up to the first day of the Summit.
- Tickets can be transferred to other Summits till 1 week before the Summit.
- Fees do not include possible VAT, GST or Sales Tax. 

 

###### What you will get

- Online assessment before the Summit.
- Post-Summit report summarising content and insights from presentations and discussion.
- Online access before the Summit to all presentations (recordings and slides) of all in-person and online repetitions across the globe.
- 4 live online discussion sessions.
- 2 online follow-up meetings in smaller groups to enrich and reinforce your takeaway and to navigate new challenges you encounter.

 

###### Get my tickets

| [Buy a ticket](https://www.moremomentum.eu/offerings/2024-1-summit-apac) | 1 x SG$ 1.797 |
| --- | --- |
|   |   |
| [Buy more tickets](https://www.moremomentum.eu/offerings/2024-1-summit-get-quote) *We will send you a quote which you can pay by credit card.* | 2 x SG$ 1.574 3 x SG$ 1.399 |
|   |   |
| [Get a quote](https://www.moremomentum.eu/offerings/2024-1-summit-get-quote) *Pay by bank transfer or prepare a purchase order.* |   |

- Cancellations will be 100% refunded till 1 month before the Summit.
- Tickets can be transferred to your colleagues anytime up to the first day of the Summit.
- Tickets can be transferred to other Summits till 1 week before the Summit.
- Fees do not include possible VAT, GST or Sales Tax. 

 

###### What you will get

- Online assessment before the Summit.
- Post-Summit report summarising content and insights from presentations and discussion.
- Online access before the Summit to all presentations (recordings and slides) of all in-person and online repetitions across the globe.
- 4 live online discussion sessions.
- 2 online follow-up meetings in smaller groups to enrich and reinforce your takeaway and to navigate new challenges you encounter.

## Hear directly from previous participants

## Frequently Asked Questions

#### Membership-Related

- Are members of moreMomentum eligible for a discount on Summit registration?
  
  Yes, our Peer Groups and Benchmarking members receive a 15% discount. The discount code is on the registration form (assuming the website recognises you or you have logged in). Contact us via our [support page](https://www.moremomentum.eu/customer-support) if you are still waiting for the discount code.
- Can non-members attend the Summit, or is it exclusive to moreMomentum members?
  
  Yes, the Summits are for all service practitioners.
- Are special sessions or events at the Summit only available to moreMomentum members?
  
  No. One thing, though, is that the day before the summits, we also conduct our [Peer Group Meetings](https://www.moremomentum.eu/services/peer-group-meetings) at the same venue or in a meeting room at the airport.
  
   

 

#### About the program

- Who should attend this Summit
  
  The typical roles of participants in this summit are:
  
    - Global heads of service.
    - Regional service leaders.
    - Service strategy leaders.
    - Service innovation leaders.
    - Service-product managers
    - Service innovation teams.
    - Service marketing leaders
    - Service sales leaders
- Will the sessions be recorded for later viewing?
  
  Yes, all presentations will be recorded and made available for later viewing by participants. You will need to log in to our portal to get access.
  
   
- Will there also be a post-summit report?
  
  Yes, in approximately 1-2 weeks after the summit, you will have access to a post-summit report that captures insights and information from the Q&A discussions and discussion sessions from all Chapters (Amsterdam, Chicago, Singapore, as well as the online editions for the EMEA, AMERICAS and APAC).
- Can I participate online instead of in person?
  
  Yes and no. The in-person chapters in Amsterdam, Singapore, and Chicago are in-person only.
  
  However, about two months after the in-person chapters, we will repeat the Summit in online versions for the EMEA, AMERICAS, and APAC regions separately.
  
  The benefit is that you now have an alternative if the dates of the in-person chapters do not work for you or if travel is an obstacle to participating.
- Are there any special events or dinners included?
  
  Yes. At the end of the summit's first day, we will have a happy networking hour and a dinner, which is included.
  
   

 

#### Purchasing tickets

- Can I only purchase tickets via credit card?
  
  You can also purchase the tickets and pay by bank transfer.
  
  If that is your preference, we can provide a quote for a purchase order or directly send an invoice.
  
  Choose the “**Get a Quote**” button.
  
   
- Are there any early bird offers?
  
  Yes, up to five months before the summit, you can benefit from an early bird offer, which includes a six-month [All Access Roundtable Membership](https://www.moremomentum.eu/services/executive-service-roundtable) at no extra cost.
- Are there any group discounts?
  
  Yes, you can purchase up to 3 tickets online, and you'll receive an 11% or 20% discount on them.
  
  You can purchase more tickets (also for other Summits, resulting in more attractive pricing.If interested, mention that in your request for a quote (**Get a Quote** button).
- Are there any discounts to get tickets for multiple Summits?
  
  Yes, You can purchase more tickets (also for other Summits, resulting in more attractive pricing.
  
  If interested, mention that in your request for a quote (**Get a Quote** button).
- What is included?
  
  All refreshments, lunches during the summit, networking drinks, and dinner at the end of the first day.
  
  Also, you will have access to the recordings and slides of the presentations and a post-summit report.

 

#### Cancellation and transfer of tickets

- What’s the cancellation and refund policy
  
  Cancel and refund up to 1 month before the Summit.
  
  Transfer to a later Summit up to 7 days before the Summit.
  
  
  Transfer your ticket to a colleague up to the 1st day of the Summit.
- Can I transfer tickets to colleagues or future summits?
  
  Transfer to a later Summit up to 7 days before the Summit.  
  Transfer your ticket to a colleague up to the 1st day of the Summit.

 

#### Travel and accommodations

- Is there a recommended hotel or accommodation nearby?
  
  Yes. Check out the Venue & Logistics page for recommended hotels.
  
  You will also find a promotional code for a bedroom at the summit venue when logged in to the portal.
  
  After purchasing your tickets, we will also send you the confirmation email.
  
   
- What are the transportation options to the venue?
  
  On the logistics page, we will recommend travel instructions by plane, train and taxi.
  
   
- Are there any special rates or discounts for Summit attendees at nearby hotels?
  
  You will also find a promotional code for a bedroom at the summit venue when logged in to the portal.
  
  After purchasing your tickets, we will also send you the confirmation email.
- Who can I contact if I have specific dietary restrictions?
  
  We will email you a few weeks before the summit to learn about your travel plans and dietary restrictions or wishes.
  
  Feel free to provide us with your dietary restrictions via our [Support Pag](https://www.moremomentum.eu/customer-support)e.

**Choose your preferred Chapter:**

**Choose your preferred Chapter:**

Services

Services

- Meetings 
    - [Knowledge Sprints](https://www.moremomentum.eu/services/knowledge-sprints)
    - [Functional Circles](https://www.moremomentum.eu/services/functional-excellence-circles)
- [Service Transformation Benchmark](https://www.moremomentum.eu/services/service-transformation-benchmark)
- [Knowledge Hub](https://www.moremomentum.eu/services/knowledge-hub)
- [Service Academy](https://www.moremomentum.eu/services/service-business-academy)
- [ServiceTech Compass](https://www.moremomentum.eu/services/servicetech-compass)
- [Service Business Review (magazine)](https://www.moremomentum.eu/services/service-business-review)
- [Membership](https://www.moremomentum.eu/services/membership)

Resources

Resources

- [Blog of insights](https://www.moremomentum.eu/blog)
- [Ultimate Guide for Service Benchmarking](https://www.moremomentum.eu/lp/ultimate-guide-service-benchmarking)
- [Do's and Don'ts for Service Benchmarking](https://www.moremomentum.eu/lp/do-s-and-don-ts-benchmarking)
- [Mitigating Covid-19 in Service](https://www.moremomentum.eu/covid-19)
- [eBook Navigate Disruption](https://www.moremomentum.eu/lp/ebook-navigate-disruption)
- [Research: Innovate in Crisis Blog of insights](https://www.moremomentum.eu/blog/covid-19/innovate-your-way-out-of-the-covid-crisis)

moreMomentum

moreMomentum

- [About us](https://www.moremomentum.eu/about-moremomentum)
- [Customer Support](https://www.moremomentum.eu/customer-support)
- [Contact Sales](https://www.moremomentum.eu/lp/talk-to-sales)
- [Contact us](https://www.moremomentum.eu/contact)
- [Site map](https://www.moremomentum.eu/sitemap.xml)

[![moreMomentum logo - white 500x144](https://www.moremomentum.eu/hubfs/brand/logos/moreMomentum%20logo%20-%20white%20500x144.png)](https://benchmarking.moremomentum.eu)

- [Legal Stuff](https://www.moremomentum.eu/legal)
- [Privacy Policy](https://www.moremomentum.eu/hubfs/4208295/legal/moremomentum-privacy-policy.pdf)
- [Cookie Policy](https://www.moremomentum.eu/hubfs/legal/Cookie%20Policy%202024-09-30.pdf)

© 2026 moreMomentum BV

[Linkedin](https://www.linkedin.com/company/18002658/) 

Return to top

```json
{
  "@context" : "https://schema.org",
  "@type" : "VideoObject",
  "contentUrl" : "https://4208295.fs1.hubspotusercontent-na1.net/hubfs/4208295/video/202311%20Promo%20Summit%20Mastering%20Service%20Strategy%20Execution.mp4",
  "dateModified" : "2024-07-24T08:47:16.547Z",
  "description" : "Discuss Service Strategy Execution strategies and practices with your peers in March 2024",
  "duration" : "PT3M0.441S",
  "height" : 1080,
  "name" : "Service Transformation Summit: Mastering Service Strategy Execution",
  "thumbnailUrl" : "https://api-na1.hubspot.com/filemanager/api/v3/files/thumbnail-redirect/144952659360?portalId=4208295&size=medium",
  "uploadDate" : "2023-11-10T12:46:14.561Z",
  "width" : 1920
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "VideoObject",
  "contentUrl" : "https://4208295.fs1.hubspotusercontent-na1.net/hubfs/4208295/video/Testimonials/15%20Testimonial%20Chiara.mp4",
  "dateModified" : "2024-01-27T12:57:28.433Z",
  "duration" : "PT1M11.743S",
  "height" : 720,
  "name" : "15 Testimonial Chiara",
  "thumbnailUrl" : "https://api-na1.hubspot.com/filemanager/api/v3/files/thumbnail-redirect/154547771167?portalId=4208295&size=medium",
  "uploadDate" : "2024-01-27T12:57:21.969Z",
  "width" : 1280
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "VideoObject",
  "contentUrl" : "https://4208295.fs1.hubspotusercontent-na1.net/hubfs/4208295/video/Testimonials/12%20Testimonial%20Vincent.mp4",
  "dateModified" : "2024-01-27T12:57:26.706Z",
  "duration" : "PT58S",
  "height" : 720,
  "name" : "12 Testimonial Vincent",
  "thumbnailUrl" : "https://4208295.fs1.hubspotusercontent-na1.net/hubfs/4208295/video/Testimonials/12%20Testimonial%20Vincent.mp4/medium.jpg?t=0",
  "uploadDate" : "2024-01-27T12:57:20.219Z",
  "width" : 1280
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "VideoObject",
  "contentUrl" : "https://4208295.fs1.hubspotusercontent-na1.net/hubfs/4208295/video/Testimonials/13%20Testimonial%20Nave.mp4",
  "dateModified" : "2024-01-27T12:57:25.480Z",
  "duration" : "PT36S",
  "height" : 720,
  "name" : "13 Testimonial Nave",
  "thumbnailUrl" : "https://4208295.fs1.hubspotusercontent-na1.net/hubfs/4208295/video/Testimonials/13%20Testimonial%20Nave.mp4/medium.jpg?t=0",
  "uploadDate" : "2024-01-27T12:57:17.548Z",
  "width" : 1280
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "VideoObject",
  "contentUrl" : "https://4208295.fs1.hubspotusercontent-na1.net/hubfs/4208295/video/Testimonials/14%20Testimonial%20Sidel.mp4",
  "dateModified" : "2024-01-27T12:57:27.079Z",
  "duration" : "PT1M23S",
  "height" : 720,
  "name" : "14 Testimonial Sidel",
  "thumbnailUrl" : "https://4208295.fs1.hubspotusercontent-na1.net/hubfs/4208295/video/Testimonials/14%20Testimonial%20Sidel.mp4/medium.jpg?t=0",
  "uploadDate" : "2024-01-27T12:57:20.517Z",
  "width" : 1280
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "VideoObject",
  "contentUrl" : "https://4208295.fs1.hubspotusercontent-na1.net/hubfs/4208295/video/Testimonials/16%20Testimonial%20Veselin.mp4",
  "dateModified" : "2024-01-27T12:57:24.536Z",
  "duration" : "PT29S",
  "height" : 720,
  "name" : "16 Testimonial Veselin",
  "thumbnailUrl" : "https://4208295.fs1.hubspotusercontent-na1.net/hubfs/4208295/video/Testimonials/16%20Testimonial%20Veselin.mp4/medium.jpg?t=0",
  "uploadDate" : "2024-01-27T12:57:18.079Z",
  "width" : 1280
}
```