The Service Challenge-Summary
Service transformation is reshaping how manufacturers
- Deliver customer value
- Differentiate
- Grow
- Increase resilience
About Service Transformation in B2B Manufacturing
Why Service Transformation
Markets are shifting: commoditisation, digital disruption, sustainability, and changing customer priorities
To stay competitive, manufacturers must expand their business models with services, data, and software.
What Service Transformation Involves
Service transformation affects every function - strategy, innovation, delivery and digital.
Building new core capabilities for growth, resilience, and innovation is the name of the game.
Why Service Transformation Stalls
Many transformations lose momentum because of lack of clear, context-specific knowledge for all business functions.
Service teams need good sources of strategic and practical know-how and insights.
How Manufacturers Can Move Forward
Success depends on building shared direction, structured learning, and new organisational capabilities.
Here’s what works.