--- title: Service Transformation Benchmark - Launching Webinar description: Let's discuss how the Service Transformation can help you accelerate your service transformation with unbiased and evidence-based data and insights. --- - [HOME](https://www.moremomentum.eu) - [ABOUT](https://www.moremomentum.eu/about-moremomentum) - [CONTACT SUPPORT](https://www.moremomentum.eu/customer-support) - [CONTACT SALES](https://www.moremomentum.eu/lp/talk-to-sales) [![moreMomentum Service Community](https://www.moremomentum.eu/hs-fs/hubfs/brand/logos/MoreMomentum_logo%20250x85%20community.png?width=260&height=85&name=MoreMomentum_logo%20250x85%20community.png) ![MoreMomentum_logo 250x85 community](https://www.moremomentum.eu/hs-fs/hubfs/brand/logos/MoreMomentum_logo%20250x85%20community.png?width=260&height=85&name=MoreMomentum_logo%20250x85%20community.png)](https://www.moremomentum.eu) [![Book a Call ](https://no-cache.hubspot.com/cta/default/4208295/d34edf84-d86f-4466-b46f-0de27f0e15b5.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/d34edf84-d86f-4466-b46f-0de27f0e15b5) #### Webinar recording # Service Transformation Benchmark #### Check out whether this is a useful benchmark for you.     | ![date-icon-50x50](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/date-icon-50x50.png?width=25&name=date-icon-50x50.png)  | June 21st, 2021 | | --- | --- | | ![time-icon-50x50](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/time-icon-50x50.png?width=25&name=time-icon-50x50.png)  | 11:00-12:00 CET | | ![replay-white-50x50](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/replay-white-50x50.png?width=25&name=replay-white-50x50.png)   | Cannot make this date? Reserve your seat to have access to the recording afterwards. |   ### Agenda of the webinar During the webinar we will discuss: - Why benchmarking is important for service business. - The scope of the Service Transformation Benchmark. - The deliverables you will get (see the sneak preview below). - How you can use the benchmark. - The workload for capturing and providing the data. - The affordable price. ![service-transformation-benchmark-featured](https://cdn2.hubspot.net/hubfs/507386/CLEAN-images/lazy-imgs/lazy-img-800x500.png)   ## Designed by service executives for service executives The Service Transformation Benchmark has been designed together with 7 service executives who were looking for unbiased, evidence-based and actionable data and insights for advanced services. ![joerg-brandstaedter-qiagen](https://cdn2.hubspot.net/hub/507386/hubfs/CLEAN-images/lazy-imgs/lazy-img-200x200.png?width=200&height=200&name=lazy-img-200x200.png) > It was a pleasure to be in the team of service executives that helped to shape the Service Transformation Benchmark. This benchmark is a strategic tool to monitor trends, identify opportunities to develop and improve our services and learn new best practices efficiently. In my view, it is vital to measure performance levels and maturity levels against different industries. ##### Jörg Brandstädter ###### Vice President, Head of Global Service Excellence - Qiagen ![paolo-dazi-konecranes](https://cdn2.hubspot.net/hub/507386/hubfs/CLEAN-images/lazy-imgs/lazy-img-200x200.png?width=200&height=200&name=lazy-img-200x200.png) > We looked for detailed, in-depth, and professional benchmark data for our service transformation strategy, which was hard to find.For big and new trends like service transformation, you need evidence-based information about where you are, what your weaknesses are, and what others are doing and have done. To avoid mistakes that others already made and help generating consensus around the vision.I have been part of the co-design team from the very beginning, and I am confident that I will get the level of details and accuracy that I need, those that you should expect from a meaningful and qualified benchmarking. ##### Paolo Dazi ###### Senior Vice President, BU Port Services - Konecranes [Reserve my seat](https://www.moremomentum.eu/lp/20210621-benchmark-webinar#form) ## The Service Transformation Benchmark covers all crucial capabilities for advanced services of today and tomorrow   ![moremomentum-service-transformation-benchmark-framework](https://www.moremomentum.eu/hs-fs/hubfs/images/pages/pages/moremomentum-service-transformation-benchmark-framework.png?width=941&name=moremomentum-service-transformation-benchmark-framework.png)   ### It enables you to compare your service business against others on: #### Performance Performance levels of customer, financial, process, and organisational metrics #### Maturity Level Strengths of key business capabilities for advanced services #### Goals Goals for performance levels and maturity levels #### Cost Structures Operating expenses for advanced capabilities and technologies #### Investments Resources for growth, development and innovation #### Priorities Strategic challenges and priorities for the short-term and longer-term. [Reserve my seat](https://www.moremomentum.eu/lp/20210621-benchmark-webinar#form) ### Compare against reference-groups Quantitative performance metrics, like: - Financial measures - Process KPI’s - Customer KPI’s Qualitative measures, like: - Maturity levels of main capabilities - Maturity levels of sub-capabilities ![service-transformation-benchmark-compare-reference-group-650x450](https://cdn2.hubspot.net/hubfs/507386/CLEAN-images/lazy-imgs/lazy-img-800x500.png) ### Prioritise with evidence Base your priorities on: - Gaps between your performance and maturity levels and that of your reference group. - Importance of sub-capabilities and performance indicators for the success of your business. ![service-transformation-benchmark-prioritise](https://cdn2.hubspot.net/hubfs/507386/CLEAN-images/lazy-imgs/lazy-img-800x500.png) ### Identify concrete initiatives For each priority, define your initiatives to raise the maturity of your service business to the next level. ![service-transformation-benchmark-recommendations](https://cdn2.hubspot.net/hubfs/507386/CLEAN-images/lazy-imgs/lazy-img-800x500.png) [Reserve my seat](https://www.moremomentum.eu/lp/20210621-benchmark-webinar#form) ##### Services Services - [Community Meetings](https://www.moremomentum.eu/services/community-meetings) - [Executive Service Roundtable](https://www.moremomentum.eu/services/executive-service-roundtable) - [Service Summits](https://www.moremomentum.eu/services/service-transformation-summits) - [Peer Group Meetings](https://www.moremomentum.eu/services/peer-group-meetings) - [Service Transformation Benchmark](https://www.moremomentum.eu/services/service-transformation-monitor) - Service Academy - [Membership](https://www.moremomentum.eu/services/membership) ##### Resources Resources - [Ultimate Guide for Service Benchmarking](https://www.moremomentum.eu/lp/ultimate-guide-service-benchmarking) - [Do's and Don'ts for Service Benchmarking](https://www.moremomentum.eu/lp/do-s-and-don-ts-benchmarking) - [Digital services by manufacturers](https://www.moremomentum.eu/digital-services-by-manufacturers) - [Mitigating Covid-19 in Service](https://www.moremomentum.eu/covid-19) - [eBook Navigate Disruption](https://www.moremomentum.eu/lp/ebook-navigate-disruption) - [Research: Innovate in Crisis](https://www.moremomentum.eu/lp/innovate-out-covid-crisis) - [Blog of insights](https://www.moremomentum.eu/blog) ##### Upcoming Events Upcoming Events Upcoming Executive Service Roundtables [How to Formulate a Winning Service Strategy](https://www.moremomentum.eu/lp/202212-process-formulating-winning-strategies) Upcoming Service Transformation Summits How to Monetise Digital Capabilities and Services ##### moreMomentum moreMomentum - [About us](https://www.moremomentum.eu/about-moremomentum) - [Customer Support](https://www.moremomentum.eu/customer-support) - [Contact Sales](https://www.moremomentum.eu/lp/talk-to-sales) - [Contact us](https://www.moremomentum.eu/contact) - [Legal](https://www.moremomentum.eu/legal) - [Sitemap](https://www.moremomentum.eu/sitemap.xml) [![moreMomentum logo - white 500x144](https://www.moremomentum.eu/hs-fs/hubfs/brand/logos/moreMomentum%20logo%20-%20white%20500x144.png?width=250&height=72&name=moreMomentum%20logo%20-%20white%20500x144.png "moreMomentum logo - white 500x144")](https://www.moremomentum.eu) - [Cookie Policy](https://www.moremomentum.eu/hubfs/4208295/legal/moremomentum-terms-and-conditions-events.pdf) - [Privacy Policy](https://www.moremomentum.eu/hubfs/4208295/legal/moremomentum-privacy-policy.pdf) - [Legal Stuff](https://www.moremomentum.eu/legal) Copyright © 2017-2025 moreMomentum BV