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Do's and Don'ts in Service Benchmarking
Benchmarking should be a strategic tool,
not a report in a junk drawer
Service businesses are increasingly data-driven businesses, also in their own decision-making.
This also involves capturing and analysing external data from the industry, not only from clients.
In this pdf-file you will learn 10 dos' and don'ts that can help you and your teams to:
- Leverage benchmarking to a strategic tool that is fully embraced.
- Avoid resistance and mistrust of the benchmark.
Where benchmarking comes in:
- Strategic management process.
Enrich your external assessment with unbiased and evidence-based insights about the services sector and how you compare with your:- Performance levels.
- Maturity levels of services and capabilities.
- Strategic priorities.
- Investment levels.
- Cost-structure for new capabilities.
- Developing new services and solutions:
- Insights in successful service models in different types of industries.
- Best practices for successful service offerings.
- Continuous improvement programmes:
- Outside-in perspectives to identify potential opportunities for improvement.
- Cross-industry inspiration for new types of solutions.
