How does your service business compare to others? Really?
Do you, just as many other service executives, feel there is a bit too much guessing involved when assessing your service business and development?
Many service executives do have some idea of the strengths and weaknesses of their businesses and how well they are moving towards advanced data-driven services. But they also recognise that a lot is just a gut feeling without much external data to back up their assessment and make it more granular and actionable.