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Service Business Academy

Practical learning programs to build the skills and mindset for service transformation.
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Focus on a specific challenge

Deep-Dive peer-discussions

Practitioners only

What it is

Ahe Service Business Academy combines flexible online courses, peer discussions and practical exercises to help your teams build the knowledge and skills needed for service transformation.
Each program is structured to move quickly from learning to doing—supporting both strategic leaders and operational teams.

 

We offer varios options:

Online, self-paced courses

Instructor-Led programs

Open courses

Inhouse & bespoke programs

Modules for your own academy

Who is it for

The Academy supports:

  • Service leaders and managers shaping strategy and driving change
  • Functional experts in areas like innovation, delivery, and digital services
  • Broader teams building shared language and methods for service excellence
Programs can be tailored to roles, functions and maturity levels.
online course

What you get

Academy programs are designed for immediate relevance—bridging knowledge, skills, and practical application.
deep know how

Structured Courses

Clear learning paths on service strategy, innovation, delivery and leadership.
rich knowledge

Peer Learning

Sessions to exchange insights and discuss how to apply concepts in your context.
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Case-Based Assignments

Practical assignments drawn from real industry scenarios.
knowledge hub

Decision Tools & Templates

Job aids and frameworks to use immediately in your work.
summits

Blended Learning Options

Combine self-paced online modules with facilitated live sessions.
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Progress Tracking

Certificates and tracking tools to monitor learning impact.

Benefits
  • Build Critical Capabilities
    Develop the skills and mindset needed for future service success.

  • Align Teams
    Create a shared understanding of service concepts and methods.

  • Accelerate Transformation
    Quickly move from awareness to practical action.

  • Flexible Learning
    Learn at your own pace, with formats to fit different roles.
instructor-led-course

Build the Skills to Drive Service Transformation

Let’s explore how the Academy can support your teams—building knowledge and capability for what’s next.