Focus on a specific challenge
Roles commonly participating:
- Service Leaders – shaping strategy and alignment
- Knowledge Champions – scaling insight across regions or business units
- Functional Experts – contributing deep insight from innovation, delivery, or revenue functions
Groups are composed by:
- Organisational maturity
- Participant role and scope
- Industry - avoiding competitors being in the same group.
- Make Better Decisions, Faster
Use proven models and real examples to guide action. - Build Internal Expertise
Empower internal champions to transfer and scale knowledge. - Close the Knowing–Doing Gap
Turn strategic ideas into practical steps using tailored playbooks. - Stay Ahead of the Curve
Engage with early signals and emerging service strategies.
The smaller setting allows for much more focused and in-depth conversations. In this Service Transformation Summit, we go deep on a specific topic, I think it's beneficial, especially knowing that there will be other summits to cover other topics.
Navè Orgad
Director, Business Development & Customer Experience, Konecranes
We got a lot of ideas, a lot of good examples. Some of them we can implement immediately. Some others we have to think about and see how it will work for us. This Summit has given us a kind of a long list of opportunities.
Olivier Cocheril
Vice-President Asset Performance & Maintenance Solutions, Sidel
It is very interesting to discuss with your peers and also learn from each other how to break through the barriers and challenges. The Service Transformation Summit is really practitioners-only. So there are no vendors around trying to sell me. The big benefit is that you can be much more open up compared to some other events, without ending up in a marketing funnel.
Vincent Sieben
Head of Marketing Services & Solutions, Philips
Really relaxed, but also very, very relevant. The format is stimulating not really staying at the surface of topics but really proposing ideas that everybody can take back
Chiara Maiello
Senior Director Global Services, Thermo Fisher Scientific
What sets the Service Transformation Summit apart from other conferences is the small group. It's easier to interact with other participants, it's easier to get together and easier to deep-dive on the key topics with key people. So for me, that's what I appreciated.
Francois Lejard
Executive Vice President Services, Sidel
Great value because of the focus on a specific topic, the expertise of the speakers, very relevant participants with the right level of experience in service. Very good that there were no sponsors, as it would otherwise create some distractions or less relevant content.
Kris Skotnicki
Senior Manager, Services Marketing, Thermo Fisher Scientific
The high quality of the Members means you can learn a lot and talk in a high-quality manner.
Roman Hauke
Plasser & Theurer Export von Bahnbaumaschinen
This was a fantastic journey together with my colleagues. This collaboration and team spirit have been really inspiring for me.