Focus on a specific challenge
Service Transformation Summits are 2-day, in-person events that bring together service professionals to explore and apply the outcomes of recent Knowledge Sprints.
You’ll engage in 3–4 focused presentations and peer-led workshops, built around real-world challenges. These summits are designed to move insight beyond the Sprint team, into the broader organisation.
Summits are ideal for:
- Regional and local service business leaders and their management teams
- Functional professionals and experts in areas such as service innovation, service product management, marketing, sales, digital capabilities and delivery operations
- Colleagues not directly involved in the Sprint, but who influence or implement transformation
Summits are where insight meets action—beyond the core Sprint team, across the wider business.
- Scale Insights Across Teams
Extend Sprint findings to a wider audience and increase impact. - Accelerate Buy-In
Engage functional leads early and align more colleagues behind transformation. - Drive Practical Action
Support real-world follow-through with examples and tools. - Grow Your Network
Build new connections with peers working on similar priorities.
The smaller setting allows for much more focused and in-depth conversations. In this Service Transformation Summit, we go deep on a specific topic, I think it's beneficial, especially knowing that there will be other summits to cover other topics.
Navè Orgad
Director, Business Development & Customer Experience, Konecranes
We got a lot of ideas, a lot of good examples. Some of them we can implement immediately. Some others we have to think about and see how it will work for us. This Summit has given us a kind of a long list of opportunities.
Olivier Cocheril
Vice-President Asset Performance & Maintenance Solutions, Sidel
It is very interesting to discuss with your peers and also learn from each other how to break through the barriers and challenges. The Service Transformation Summit is really practitioners-only. So there are no vendors around trying to sell me. The big benefit is that you can be much more open up compared to some other events, without ending up in a marketing funnel.
Vincent Sieben
Head of Marketing Services & Solutions, Philips
Really relaxed, but also very, very relevant. The format is stimulating not really staying at the surface of topics but really proposing ideas that everybody can take back
Chiara Maiello
Senior Director Global Services, Thermo Fisher Scientific
What sets the Service Transformation Summit apart from other conferences is the small group. It's easier to interact with other participants, it's easier to get together and easier to deep-dive on the key topics with key people. So for me, that's what I appreciated.
Francois Lejard
Executive Vice President Services, Sidel
Great value because of the focus on a specific topic, the expertise of the speakers, very relevant participants with the right level of experience in service. Very good that there were no sponsors, as it would otherwise create some distractions or less relevant content.
Kris Skotnicki
Senior Manager, Services Marketing, Thermo Fisher Scientific
The high quality of the Members means you can learn a lot and talk in a high-quality manner.
Roman Hauke
Plasser & Theurer Export von Bahnbaumaschinen
This was a fantastic journey together with my colleagues. This collaboration and team spirit have been really inspiring for me.