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Service Transformation Summit

 

Driving Value with Data-Driven Services

Unlocking Strategic Value for Customers and Your Company 

 

November 13-14, 2024 | Art'otel Amsterdam

Secure my Early-Bird tickets now!

Keep me posted about this summit

 

After-movie of the Summit in November, 2023

Focus on
1 challenge

Extensive
discussions

Practitioners
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Time left to get your Early-Bird Tickets

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Secure my Early-Bird tickets now*!

€1.997 per person
(including dinner and networking drinks).

*6 months complimentary All Access Roundtable Membership (€75 pm pp)

Get a quote!

Special prices apply for multiple tickets and members.

Cancellations will be 100% refunded till October 13th.

Keep me posted about the summits

The rapid pace of digital and data analytics advancements presents both significant opportunities and challenges: 

  • Navigating the complexities of integrating data-driven technologies and AI. 
  • Overcoming operational inertia and resistance to change. 
  • Aligning data-driven initiatives with changing customer needs and expectations. 
  • Managing the risks associated with data privacy, security, and governance. 

These hurdles can impede innovation, slow down transformation efforts, and widen the gap between industry leaders and laggards. 

Join us at the Service Transformation Summit to unlock the power of data-driven services. Don't miss this chance to transform your service offerings, drive unparalleled customer value, and secure a competitive edge in the digital age. 

  • In-depth Exchange of Experiences and Insights:  
    Benefit from high-quality presentations and well-moderated discussion sessions led by industry experts and peers. Gain valuable insights and practical strategies to drive your service transformation journey. 
  • Extensive Networking Opportunities:  
    Connect with like-minded professionals during buffet lunches, networking breaks, and a social event with dinner. Build lasting relationships, share knowledge, and expand your professional network. 
  • Practitioner-Only Environment:
    Our summit maintains a strict practitioner-only policy, ensuring an independent agenda free from sponsor influence. This guarantees open, unbiased discussions and a focus on genuine problem-solving, without any sales pitches or promotional distractions. 
  • Exclusive Focus and Peer Presentations:  
    Unlike other events, our summit focuses specifically on service transformation. You'll hear from your peers, ensuring the insights shared are relevant and applicable to your unique challenges. 
  • Expert Support and Actionable Takeaways:  
    Our team of moreMomentum experts will assist in preparing the presentations, ensuring high-quality content. Moreover, after the summit, you'll receive an insightful report to share with your colleagues, enabling you to further drive change within your organization. 

Businesses must leverage data-driven services to unlock new value for customers and themselves, to remain competitive and foster growth. 

 

Embracing data-driven services can fundamentally transform your business, leading to: 

  • Enhanced operational and financial efficiency. 
  • Sustained growth through innovative service offerings. 
  • Stronger, value-based relationships with customers. 

 

Conversely, failure to effectively leverage data-driven services could result in: 

  • Missed opportunities for innovation and growth. 
  • Diminished market position and competitive disadvantage. 
  • Eroded customer trust and satisfaction.

Key topics we will discuss

Frameworks for Value Drivers in Data-Driven Services

Understanding and categorizing the value drivers of data-driven services is crucial.  

We'll discuss frameworks like: 

  • The Value Driver Tree, focuses on growth, operational, and financial efficiency. 
  • Different types of value propositions with data. 
  • Growth strategies beyond sustaining innovations and initiatives. 
  • How to align value propositions with data and service products for short-, medium-, and long-term gains. 

Read the blog: Unlocking Growth: Leveraging Value Drivers In Data-Driven Services

Patterns of Transformation and Evolution in Data Services  

We'll delve into several market disruption patterns and product and service evolution relevant to digital and data-driven services, ensuring your services remain relevant and competitive. 

Read the blog: Navigating The Digital Shift: Understanding Transformation Patterns In Data Services

Overcoming Obstacles and Challenges

Identifying and navigating the internal and external challenges of data-driven transformation is vital.   

We'll discuss strategies for overcoming challenges like: 

  • Inertia 
  • Securing buy-in from stakeholders 
  • Adoption rate from customers 
  • Balancing short-term gains with long-term exploration. 

Read the blog: Overcoming Hurdles In Data-Driven Service Transformation

Strategic Navigation and Innovation

Effective and practical strategies for innovation, resource allocation, and governance are essential.  
 
We'll cover how to manage and organize different types of innovations and how to develop competencies to navigate the complexities of data-driven service transformation.

Secure my Early-Bird tickets now*!

€1.997 per person
(including dinner and networking drinks).

*6 months complimentary All Access Roundtable Membership (€75 pm pp)

Get a quote!

Special prices apply for multiple tickets and members.

Cancellations will be 100% refunded till October 13th.

Keep me posted about the summits

Impressions of Past Summits

nave-orgad-konecranes
The smaller setting allows for much more focused and in-depth conversations. In this Service Transformation Summit, we go deep on a specific topic, I think it's beneficial, especially knowing that there will be other summits to cover other topics.
Navè Orgad
Director, Business Development & Customer Experience, Konecranes
olivier-cocheril-sidel
We got a lot of ideas, a lot of good examples. Some of them we can implement immediately. Some others we have to think about and see how it will work for us. This Summit has given us a kind of a long list of opportunities.
Olivier Cocheril
Vice-President Asset Performance & Maintenance Solutions, Sidel
vincent-sieben-original
It is very interesting to discuss with your peers and also learn from each other how to break through the barriers and challenges. The Service Transformation Summit is really practitioners-only. So there are no vendors around trying to sell me. The big benefit is that you can be much more open up compared to some other events, without ending up in a marketing funnel.
Vincent Sieben
Head of Marketing Services & Solutions, Philips

Speakers - your peers

Schneider-Electric-logoRavichandra Kshirsagar
  

Commercial Vice President, MicroGrid Europe & International at Schneider Electric 

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Ravi

Domino-logo

Eddie Storan

 

Director of Global Service at Domino Printing Sciences

 

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eddie-storan

Martin Wendelinnio-logo

VP Global Service

Martin Wendel is an accomplished leader with a strong focus on sales, service, and operations.

He combines analytical and strategic skills with deep expertise in business growth, change, transformation, and digital realms.

Wendel's executive experience spans several major organizations, including Linde, Daimler/Evobus, MTU/Rolls-Royce, and Burckhardt Compression, where he served as an executive board member, EVP, or Interim Manager.

He is driven by a commitment to sustainable growth and value creation, with a keen focus on the development of people and organizations.

INNIO Group is a firm specializing in power generation and gas compression services. They offer an array of products and solutions, including gas engines, power equipment, and a digital platform.

The company operates under two main brands: Jenbacher and Waukesha in total with approximately 2500 employees.

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martin-wendel

Jan van Veenwww.moremomentum.euhs-fshubfsbrandlogosMoreMomentum_logo 250x85 community-1

Founder & Managing Director

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Jan van Veen 400x400 transparent

Your Hosts

Jan van Veen

Jan van Veen

Founder & Managing Director

Daniele

Danielė Masiulytė

Community Coordinator

Who is attending

The Service Transformation Summit on Driving Value with Data-Driven Services is designed for service leaders, executives, and developers who are seeking to accelerate the pace of their service transformation.

If you are involved in a service business undergoing transformation, on a mission to drive the service transformation, or looking for practical strategies and insights to drive growth, this summit is for you.

The typical roles of participants in this summit are:

  • Global heads of service.
  • Regional service leaders.
  • Service strategy leaders.
  • Service innovation leaders.
success

Benefits of our format

In-depth exchange of experiences and insights:

  • 4 high-quality 30-minute presentations from your peers (4 is enough!).
  • 4 extensive 1-hour well-moderated discussion sessions in smaller groups.
  • Moderated Q&A sessions with each speaker.

And on top of the discussion sessions, more time for networking:

  • 1-hour buffet lunches on both days.
  • 30-minute networking breaks.
  • Social event and dinner on day 1.
services-community-meeting

Focus:

  • We focus on a specific topic, leading to actionable insights.
  • Only your peers present.
  • moreMomentum-experts help prepare the presentations.
  • We allow extensive time for in-depth discussion sessions moderated by speakers and moreMomentum-experts.
  • You only meet practitioners, no consultants or solution providers.
  • After the summit, you will receive an insightful report to share with your colleagues.
focus

Secure my Early-Bird tickets now*!

€1.997 per person
(including dinner and networking drinks).

*6 months complimentary All Access Roundtable Membership (€75 pm pp)

Get a quote!

Special prices apply for multiple tickets and members.

Cancellations will be 100% refunded till October 13th.

Keep me posted about the summits

Impressions of Past Summits

Schedule

Wednesday - November 13

9:30
Registration
10:30
Opening
Jan van Veen
An overview of the drivers for quick pace and fluid service strategy execution to drive growth and your service transformation.
11:00
Presentation and Q&A
11:45
Presentation and Q&A
12:30
Lunch
13:15
DISCUSSION
14:45
BREAK
Networking break
15:15
DISCUSSION
17:50
SUMMARY OF THE DAY
Jan van Veen
18:00
Networking
19:00
Dinner

Thursday - November 14

8:00
Opening
Jan van Veen
8:05
PRESENTATION AND Q&A
8:50
PRESENTATION AND Q&A
9:35
Discussion
9:50
BREAK
10:20
Discussion
12:05
LUNCH
Buffet lunch for dynamic networking and picking your preferred diet.
12:50
DISCUSSION
14:55
SUMMARY OF THE SUMMIT

We will conclude the interactive summit, packed with in-depth discussion sessions, with a final panel discussion with the presenters to describe the key takeaways.

15:25
CLOSING REMARKS
Jan van Veen
15:30
GOODBYE

For those who are not in a rush, we can continue networking with some refreshments.

 

Secure my Early-Bird tickets now*!

€1.997 per person
(including dinner and networking drinks).

*6 months complimentary All Access Roundtable Membership (€75 pm pp)

Get a quote!

Special prices apply for multiple tickets and members.

Cancellations will be 100% refunded till October 13th.

Keep me posted about the summits

Impressions of Past Summits

chiara-maiello
Really relaxed, but also very, very relevant. The format is stimulating not really staying at the surface of topics but really proposing ideas that everybody can take back
Chiara Maiello
Senior Director Global Services, Thermo Fisher Scientific
francois-lejard-sidel
What sets the Service Transformation Summit apart from other conferences is the small group. It's easier to interact with other participants, it's easier to get together and easier to deep-dive on the key topics with key people. So for me, that's what I appreciated.
Francois Lejard
Executive Vice President Services, Sidel
roman-hauke-plasser-theurer
The high quality of the Members means you can learn a lot and talk in a high-quality manner.
Roman Hauke
Plasser & Theurer Export von Bahnbaumaschinen

The location

Art'otel Amsterdam

 

Comfortable, convenient and tasteful

 

And very easy to reach by car, plane, and train:

Carpark underneath the building. 
Indoor walk of 10 minutes from Arrivals, Departures and Train station

Art'otel
Art'otel
Art'otel