Long-lasting relationships with like-minded peers
Advice from the best experts – like-minded peers
Test your ideas and plans to avoid the avoidable failures
This is how the Peer Groups work:
4 full-day live (hybrid) meetings per year
Meetings with maximum 10 like-minded peers
Network on the online Community Platform
Agenda setting by the members
Types of sessions during Peer Group meetings
Hot-seats
- A member (hot-seat-owner) presents his/her case and questions
- An in-depth discussion about the case and the questions
- All participants share their knowledge, experience, and insights
- Hot-seat owner shares takeaways and actions
- Approx. 2 hours
Exchange-session
- Expert-led presentation with insights
- Moderated discussion, sharing knowledge, experience, and insights
- Sharing additional resources (via the online Community Platform)
Problem-solving
- Scoping the problem (expert-led)
- Preparatory interviews (expert-led)
- Expert-led presentation with insights
- Moderated break-out discussions on specific elements of the “problem”
- Report out (curated by an expert) after meeting
Check out the other community meetings.
These could be a good addition to the Peer Group meetings for yourself and/or your colleagues.
Get the most value through bundled memberships for your service leadership and innovation teams.
You and your service leadership and innovation teams will be in good company
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What makes the Peer Group meetings special?
- In-depth exchange of knowledge and experience.
- Building long-lasting and trusted relationships with approx. 30 peers.
- Interactive meetings with maximum 10 peers.
- Learning from worst practices, failures, and struggles.
- Peer-consulting – the best experts in the industry.
- Focussed topics on key challenges.
- Action-oriented.
- Independent and unbiased presentations and discussions.
- Members and participants determine the agenda.
- Continuity with successive meetings & events for you and your teams.
Get in-depth and up-to-date insights on how other service businesses develop
Stop the guessing and juggling of your service leadership and innovation teams
and lead the service transformation in your industry.
- Avoid re-inventing the wheel.
- Get inspiration and new strategic insights.
- Build confidence that your service strategies and initiatives are the right ones.
- Build confidence with stakeholders and critical mass.
- Build a sense of urgency.
Here’s your plan to leverage your growing network of like-minded peers
- Start with a few colleagues in the Service Community
Don’t boil the ocean – start with the Starters Bundle - Get the first results from the first new insights
Share the results with your colleagues - Gradually build momentum and inspire more colleagues to join
Move on to the Growth Bundle or Enterprise Bundle - Stay ahead of the service transformation in your industry