Monthly Executive Service Roundtables

Build and leverage a growing network of like-minded peers for your teams and yourself

 

An affordable way to build momentum in your organisation for service innovation and strategy execution.

 

 

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Next Roundtable:

How to Successfully Execute your Service Strategy 

Join the next Roundtable

 

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Short online meetings (1,5 hours)

Practitioners only

Different colleagues to join different meetings

You and colleagues expand your global network of peers

Every month, another hot topic for service leaders and innovators

 

How does it work?

  • We start with a 30-minute presentation packed with insights.
  • We share relevant insights from the Service Transformation Benchmark.
  • Participants exchange insights and experiences in an open and moderated discussion (60 minutes).
  • Only practitioners participate in the Roundtable; no consultants, academics, or solution vendors.

 

Are the Executive Service Roundtables for members only?

  • Join 1-2 Roundtables for free to get to know the community.
  • If you like the Roundtable meetings, you can choose to take a personal membership for the Roundtable, or take a company membership.
  • With a company membership, you can decide who will participate in each Roundtable.

Here’s your plan to expand the network of peers of your service leadership and innovation teams:

 

  1. Try 1 or 2 Executive Service Roundtable sessions (FREE) with your colleagues.

  2.  Choose between a personal membership or  a company membership for the Executive Service Roundtable
    (or take one of our bundles
    ).

  3. Gradually build momentum and inspire more colleagues to join.
    Move on to the Growth Bundle or Enterprise Bundle.

  4. Stay ahead of the service transformation in your industry.

Schedule my discovery call

Join our next Executive Service Roundtable about "How to Successfully Execute your Service Strategy"

Upcoming Roundtable Sessions

How to Successfully Execute your Service Strategy  

3 approaches that boost buy-in, engagement and ownership 

Topics:

  • Articulate a compelling “why” 
  • Develop sub-strategies 
  • Establish an Objectives-Key Results habit 

Reserve your seat

date-icon-50x50 April 26 and 27

location Online

How to Develop Deep Customer Insights  

And grow advanced services your customers love to pay for 

Topics:

  • What exactly is customer insight? 
  • What are best practice approaches and techniques? 
  • Who develops the customer insights? 

Reserve your seat

date-icon-50x50 May 24 and 25

location Online

Shifting to an As-a-Service Business Model   

Is an As-a-Service business model the holy grail in your industry? 

Topics:

  • What is a Product-as-a-Service business model? 
  • What are the driving forces? 
  • What are the benefits and risks? 

Reserve your seat

date-icon-50x50 June 21 and 22

location Online

Previous Roundtable Sessions

How to Anticipate Digital Market Disruption in Service 

3 frameworks to understand changing competitive landscape by digitalisation

Topics:

  • What is market disruption?
  • 3 patterns for market disruption
  • Scenarios disruption in (technical) service

Watch recording & slides

How to Launch New Services Successfully 

Operationalising and commercialising new services through each phase of the lifecycle.  

Topics:

  • Different focus in different phases
  • Operationalising new services
  • Commercialising new services

Watch the recording & slides

Identifying Growth Opportunities for Services  

4 types of strategies that will drive the growth of the short term and the longer term     

Topics:

  • The difference between sustaining strategies and growth strategies 
  • The 4 types of growth strategies 
  • How to choose the right growth strategy for your business, based on 

Watch the recording & slides

How to formulate a winning service strategy that gets buy-in 

7 steps to develop a sound service strategy that gets buy-in  

Topics:

  • Why don’t traditional approaches work? 
  • A 7-step process for buy-in 
  • Developing strategic insights as input

Watch the recording & slides.

How to Monetise Advanced Services 

Generating revenue streams to drive ROI and growth  

Topics:

  • Solve bigger customer problems 
  • Articulate customer value 
  • Remove obstacles for customers to adopt 

Watch the recording & slides.

Winning strategies for service transformation and growth

What do Winning Strategies look like, and do they build support and engagement?

Topics:

  • What exactly is a (winning) strategy?
  • How to engage stakeholders?
  • How to execute a strategy?

Watch the recording & slides.

Driving Growth with Customer Success in Service

Why do your service business and customers need Customer Success Management?

Topics:

  • What is Customer Success Management exactly?
  • How does it relate to other functions and services?
  • What are the goals and metrics?

Watch the recording & slides.

New Value Propositions with Data

How to succeed with new data-driven value propositions?

Topics:

  • Good examples of data-driven value propositions?
  • What customers’ problems do these solve?
  • What are the critical success factors?

Watch the recording & slides.

Shifting to a Product-as-a-Service business

Pro’s and con’s of Product-as-a-Service business models?

Topics:

  • What is a Product-as-a-Service business model?
  • What are the driving forces?
  • What are the benefits and risks?

Watch the recording & slides

Emerging Service Models in a Circular Economy

What service models will accelerate the emergence of a circular economy?

Topics:

  • What are the viable service models?
  • Is the circular economy a threat or opportunity?
  • How to develop the new service models?

Watch the recording & slides

 

Navigate Digital Market Disruption in Service

The accelerating adoption of advanced digital and data technologies can enable a digital market disruption of (field)service too.

Topics:

  • 6 digital disruption mechanisms
  • 3 disruption patterns
  • Scenarios for (field)service

Watch the recording & slides

How to Monetise Advanced Services

Monetising advanced services is easier said than done. 

What are critical strategies and success factors to monetise advanced services?

Topics:

  • Solve bigger customer problems
  • Articulate the customer value
  • Solution Selling

Watch the recording & slides

 

Growth Drivers for Service

Driving growth is hard work!
Services are increasingly becoming a strategic pillar of manufacturing companies to drive revenue growth and customer loyalty.

However, growth does not come by itself.

Topics
:

  • Service Coverage
  • Advanced Services
  • Commercial Excellence

Watch the recording & slides

Managing Complexity-as-a-Service with Data Modelling?

With new data-driven services that your clients do not want to miss, you will become a unique partner for your clients.
Topics
- What is the value of data-driven decision-making?
- What does it take, data-driven decision-making
- What are the pitfalls and common mistakes?- What are examples of advanced services through data?

Watch the recording

 

Managing Complexity-as-a-Service with Data Modelling?

Digital Capabilities: Improving your operating model or creating new value propositions?

Too often, manufacturers are not clear on what kind of innovations they are pursuing and what the specific challenges will be. Therefore they often choose wrong strategies and roadmaps and therefore fail.
Topics will include:
- When to choose for operational improvement vs new value?
- Can you do both, or not? If so, how?
- What are the essential differences regarding challenges and strategies?


Watch the recording

Digital Capabilities: Improvingng your operating model or creating new value propositions