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Monthly Executive Service Roundtables

Learn from past and upcoming roundtable meetings

 

Running Roundtable (May)

Accelerating your customers' adoption for your advanced services
 

Reserve your seats

 
Upcoming Roundtable (June)

Building Trusted Partnerships in the Digital and Remote Service Era 
   

Reserve your seats

Short online meetings

(1 hour)

1-4 meetings per roundtable

(depending on your membership)

Practitioners only

Expand your global network of like-minded peers

Running Roundtable (May)

Accelerating your customers’ adoption for your advanced services 

Increase your customer value and drive the pace of your service transformation 

Topics:

  • Identifying Customers’ Obstacles to Adoption 
  • The Importance of Quicker Adoption 
  • Strategies to Accelerate Adoption 
date-icon-50x50 Kick-off meeting May 7, 2024
  Ask-Us-Anything meeting May 14, 2024
  Deep-Dive meeting May 22, 2024
  Ask-Us-Anything meeting May 28, 2024
location Online  

 

Reserve your seats

Upcoming Roundtables

Building Trusted Partnerships in the Digital and Remote Service Era 

Elevating Customer Engagement and Solidifying Service Partnerships 

Topics:

  • Redefining Trust in Digital and Remote Service Models
  • Customization, Integration, and Service Portfolio Development
  • Expanding Engagement Beyond Traditional Contact Points
date-icon-50x50 Kick-off meeting June 4, 2024
  Ask-Us-Anything meeting June 11, 2024
  Deep-Dive meeting June 18, 2024
  Ask-Us-Anything meeting June 25, 2024
location Online  

 

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Redefining Service Delivery for Efficiency  

Where Cutting-Edge Technology Meets Process and People 

Topics:

  • Reimagining Field Service Excellence
  • Streamlining efficiency of in-house operations 
  • Innovating Maintenance and Redesigning for Serviceability
date-icon-50x50 Kick-off meeting July 2, 2024
  Ask-Us-Anything meeting July 9, 2024
  Deep-Dive meeting July 16, 2024
  Ask-Us-Anything meeting July 23, 2024
location Online  

 

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Leveraging Generative AI in Service

Modernizing Service Delivery with Generative AI

Topics:

  • How to Drive Value from Generative AI 
  • How to Build Generative AI-Driven Capabilities 
  • Navigating Risks
date-icon-50x50 Kick-off meeting September 3, 2024
  Ask-Us-Anything meeting September 10, 2024
  Deep-Dive meeting September 17, 2024
  Ask-Us-Anything meeting September 24, 2024
location Online  

 

Reserve your seats

Previous Roundtables

Advancing Your Service Sales Approach 

How to better sell your advanced services 

Topics:

  • How to sell value instead of only features and benefits? 
  • How to expand your business volume with existing service customers? 
  • How to organise your service sales function? 
date-icon-50x50 Roundtable meetings April, 2024
location Online  

 

View recording, slides and meeting notes

Generating Demand for Your Advanced Services  

Unlocking the potential of advanced services through strategic marketing and customer engagement 

Topics:

  • Understanding the Customer's Buying Journey 
  • Crafting Effective Service Marketing Content 
  • From Marketing to Sales: Closing the Loop
     
date-icon-50x50 Roundtable meetings March, 2024
location Online  

 

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Navigating Multiple Disruptive Forces in Service 

Identifying emerging threats and opportunities, and developing strategies to build a resilient service business. 

Topics:

  • What Are the Potentially Disruptive Forces on Our Radar Screen? 
  • How to Strategize? 
  • What Actions Should We Be Taking Now, and How? 
date-icon-50x50 Roundtable meetings February, 2024
location Online  

 

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Strategizing for Data-Driven, Proactive Services 

Exploring the opportunities to unlock the power of data to transform proactive services

Topics:

  • What Are the Opportunities? 
  • What Data Do We Need? 
  • A Practical Roadmap 
date-icon-50x50 Roundtable meetings January, 2024
location Online  

 

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Craft a Mission and Vision that speeds up your service transformation  

Empower your teams and stakeholders for your service transformation 

Topics:

  • What content makes an effective mission and vision? 
  • Why is a strong Mission and Vision crucial for service transformation?
  • How Do You Develop a Strong Mission and Vision for Service Transformation? 
date-icon-50x50 Roundtable meeting December, 2023
location Online  

 

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Accelerating the Circular Economy: The Power of Service Innovation  

Pivoting Service Models for a Sustainable Future 

Topics:

  • Different service models in a circular economy 
  • Transforming threats into opportunities 
  • Innovation strategies to navigate the circular journey 
date-icon-50x50 Roundtable meeting November, 2023
location Online  

 

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Winning Strategies for Data-Driven Value Propositions 

Unlocking Potential Revenue and Business Growth through Data-Driven Strategies 

Topics:

  • Different types of data-driven value proposition
  • Solving bigger customer problems with data 
  • The roadmap to success 
date-icon-50x50 Roundtable meeting October, 2023
location Online  

 

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Cultivating Strategic Thinking for Service Leadership and Innovation Teams     

Empowering Your Teams with the Power of Strategic Thinking for Sustainable Competitive Advantage  

Topics:

  • What is Strategic Thinking?  
  • Why is Strategic Thinking Important? 
  • How to develop Strategic Thinking 

date-icon-50x50 Roundtable meeting September, 2023
location Online  

 

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How to Transform Raw Data into Actionable Insights and Overcome Data Overwhelm    

Accelerate the Growth of Your Advanced Data-Driven Services through the Power of Data 

Topics:

  • Data-Driven Problem Solving process 
  • The art of modelling 
  • Don’t boil the ocean 

date-icon-50x50 Roundtable meeting August, 2023
location Online  

 

View recordings, slides and meeting notes

Advancing Your Service Sales Approach   

How to better sell your advanced services 

Topics:

  • How to sell value instead of only features and benefits? 
  • How to expand your business volume with existing service customers? 
  • How to organise your service sales function? 

date-icon-50x50 Roundtable meeting July, 2023
location Online  

 

View recordings, slides and meeting notes

Shifting to an As-a-Service Business Model  

Is an As-a-Service business model the holy grail in your industry? 

Topics:

  • What is a Product-as-a-Service business model? 
  • What are the driving forces? 
  • What are the benefits and risks?

date-icon-50x50 Roundtable meeting June, 2023
location Online  

 

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How to Develop Deep Customer Insights  

And grow advanced services your customers love to pay for 

Topics:

  • What exactly is customer insight? 
  • What are best practice approaches and techniques? 
  • Who develops the customer insights? 

date-icon-50x50 Roundtable meeting May, 2023
location Online  

 

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How to Successfully Execute Your Service Strategy  

3 approaches that boost buy-in, engagement and ownership 

Topics:

  • Articulate a compelling “why” 
  • Develop sub-strategies 
  • Establish an Objectives-Key Results habit 

date-icon-50x50 Roundtable meeting April, 2023
location Online  

 

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How to Anticipate Digital Market Disruption in Service 

3 frameworks to understand changing competitive landscape by digitalisation

Topics:

  • What is market disruption?
  • 3 patterns for market disruption
  • Scenarios disruption in (technical) service

date-icon-50x50 Roundtable meeting March 21 & 22, 2023
location Online  

 

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How to Launch New Services Successfully 

Operationalising and commercialising new services through each phase of the lifecycle.  

Topics:

  • Different focus in different phases
  • Operationalising new services
  • Commercialising new services

date-icon-50x50 Roundtable meeting February 21 & 22, 2023
location Online  

 

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Identifying Growth Opportunities for Services  

4 types of strategies that will drive the growth of the short-term and the longer term     

Topics:

  • The difference between sustaining strategies and growth strategies 
  • The 4 types of growth strategies 
  • How to choose the right growth strategy for your business, based on? 
date-icon-50x50 Roundtable meeting January 24 & 25, 2023
location Online  

 

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How to formulate a winning service strategy that gets buy-in 

7 steps to develop a sound service strategy that gets buy-in  

Topics:

  • Why don’t traditional approaches work? 
  • A 7-step process for buy-in 
  • Developing strategic insights as input
date-icon-50x50 Roundtable meeting December 12 & 14, 2022
location Online  

 

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How to Monetise Advanced Services 

Generating revenue streams to drive ROI and growth  

Topics:

  • Solve bigger customer problems 
  • Articulate customer value 
  • Remove obstacles for customers to adopt 
date-icon-50x50 Roundtable meeting November 23 & 24, 2022
location Online  

 

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Winning strategies for service transformation and growth

What do Winning Strategies look like, and do they build support and engagement?

Topics:

  • What exactly is a (winning) strategy?
  • How to engage stakeholders?
  • How to execute a strategy?
date-icon-50x50 Roundtable meeting October 25 & 26, 2022
location Online  

 

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Driving Growth with Customer Success in Service

Why do your service business and customers need Customer Success Management?

Topics:

  • What is Customer Success Management exactly?
  • How does it relate to other functions and services?
  • What are the goals and metrics?
date-icon-50x50 Roundtable meeting September 14 & 15, 2022
location Online  

 

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New Value Propositions with Data

How to succeed with new data-driven value propositions?

Topics:

  • Good examples of data-driven value propositions?
  • What customers’ problems do these solve?
  • What are the critical success factors?
date-icon-50x50 Roundtable meeting August 16 & 17, 2022
location Online  

 

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Shifting to a Product-as-a-Service business

Pro’s and con’s of Product-as-a-Service business models?

Topics:

  • What is a Product-as-a-Service business model?
  • What are the driving forces?
  • What are the benefits and risks?
date-icon-50x50 Roundtable meeting July 12 & 14, 2022
location Online  

 

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Emerging Service Models in a Circular Economy

What service models will accelerate the emergence of a circular economy?

Topics:

  • What are the viable service models?
  • Is the circular economy a threat or opportunity?
  • How to develop the new service models?
date-icon-50x50 Roundtable meeting June 15 & 21, 2022
location Online  

 

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Navigate Digital Market Disruption in Service

The accelerating adoption of advanced digital and data technologies can enable a digital market disruption of (field)service too.

Topics:

  • 6 digital disruption mechanisms
  • 3 disruption patterns
  • Scenarios for (field)service
date-icon-50x50 Roundtable meeting May 19 & 24, 2022
location Online  

 

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How to Monetise Advanced Services

Monetising advanced services is easier said than done. 

What are critical strategies and success factors to monetise advanced services?

Topics:

  • Solve bigger customer problems
  • Articulate the customer value
  • Solution Selling
date-icon-50x50 Roundtable meeting April 10 & 13, 2022
location Online  

 

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Growth Drivers for Service

Driving growth is hard work!
Services are increasingly becoming a strategic pillar of manufacturing companies to drive revenue growth and customer loyalty.

However, growth does not come by itself.

Topics
:

  • Service Coverage
  • Advanced Services
  • Commercial Excellence
date-icon-50x50 Roundtable meeting March 19, 2022
location Online  

 

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Managing Complexity-as-a-Service with Data Modelling?

With new data-driven services that your clients do not want to miss, you will become a unique partner for your clients.

Topics:

  • What is the value of data-driven decision-making?
  • What does it take, data-driven decision-making
  • What are the pitfalls and common mistakes
  • What are examples of advanced services through data?
date-icon-50x50 Roundtable meeting February 17, 2021
location Online  

 

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Digital Capabilities: Improving your operating model or creating new value propositions?

Too often, manufacturers are not clear on what kind of innovations they are pursuing and what the specific challenges will be.

Therefore they often choose the wrong strategies and roadmaps and therefore fail.

Topics will include:

  • When to choose for operational improvement vs new value?
  • Can you do both, or not? If so, how?
  • What are the essential differences regarding challenges and strategies?
date-icon-50x50 Roundtable meeting January 14, 2021
location Online  

 

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