Drive Growth with Customer Success Management (CSM)

Introduction

As new digital and data capabilities mature, a vital challenge is to embrace these capabilities in your value propositions to your customers.

This shift will have a major impact on:

• Your relevance to customers and your revenue potential.
• Your position in a changing competitive landscape.
• Your operating model and business capabilities.

Kick-Off meeting

September 14 & 15

Key topics discussed:

• Good examples of data-driven value propositions:
  • Predictive and prescriptive maintenance?
  • Insights-as-a-service?
  • Managed operational services?

• What customers’ problems do these solve?
  
  • What challenges are your customers facing?
  • What do they expect from service providers?
  • What is the customers’ value?

• What are the critical success factors? 
  
  • Data capabilities?
  • Marketing & Sales?
  • Innovation capabilities?

Our presentations at the beginning of every Kick-Off meeting are accessible to everyone.

The peer discussions after these presentations are for (free) members only.

• Become a (free) member now to join the full Kick-Off meetings.
• Or try one full session first - reserve your seat above).

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View the recording, slides and meeting notes

Only (free) members have access to recordings, slide decks and meeting notes of Kick-Off meetings:

• With a Free Roundtable membership, you will have access to the materials of the Kick-Off meetings you attended.
• With a Flex Access Roundtable membership, you will have access to the materials of all kick-off meetings, also of those for which you did not reserve or did not attend.

Overview of meetings in each monthly Roundtable

Every month, we start a new Roundtable with another theme.

For each monthly Roundtable, we will host 4 online meetings of 1 hour each:

1. A Kick-Off meeting on the first Monday of the Month.
   We present best practices and practical frameworks, after which we have a peer discussion.
2. A first Ask-Us-Anything meeting on the second Monday of the month.
   We will discuss a few of the questions that were submitted by participants beforehand.
3. A Deep-Dive meeting on the third Monday of the month.
   We present a deep-dive on the 1-2 topics participants chose, after which we have a peer discussion.
4. A second Ask-Us-Anything meeting on the fourth Monday of the month.
   To close the topic, we will discuss a few of the questions that were submitted by participants beforehand.

We run each meeting in two sessions to allow participants from most time zones to participate.

The Kick-Off meetings are for all (free) members.

The other three meetings are only for All Access members.

Check out the differences between the different Roundtable memberships here.

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