Get proposal
Get proposal
2 min read

Innovate your way out of the covid-crisis - Research report

Featured Image

The biggest mistake we can make is being stuck in business-as-usual and operational thinking. The big opportunity to thrive during and after this crisis is to fast track digital innovation.

Download Slide Deck Watch video

Summary

Recently, I have been speaking with many service leaders in the moreMomentum Services Community and others about the impact of Covid-19 on their service business.

We recognise three categories of service business. Those who are:

  • Still in fire-fighting mode, trying to mitigate the direct impact of Covid-19 in a reactive and ad-hoc way.
  • Establishing new routines to cope with the ongoing impact of Covid-19 and new service delivery models with digital tools.
  • Moving on to a more strategic view, looking at the mid-term and longer-term impact on their industry, clients, value offerings and business models.

Together with the leading service leaders (category 3 above), we believe:

  • The biggest mistake we can make is being stuck in business-as-usual and operational thinking.
  • The big opportunity is to fast track digital services innovation now and thrive during the accelerating digital transformation.

This is why we conducted a research in June-July 2020 – in collaboration with Field Service Asia and Field Service News – into “Innovate your way out of the Covid-Crisis”

 

 

New call-to-action

 

View the Summary Presentation

During the Virtual Summit of Field Service Asia, Jan van Veen (moreMomentum) and Kris Oldland (Field Service News) presented the summary of the findings. 

 

New call-to-action

 

4 min read

How does your service business compare to others? Really?

Do you, just as many other service executives, feel there is a bit too much guessing involved when assessing your...

11 min read

Why you need data-driven decision-making

Thrive with better data-driven decision-making for strategic choices, operational execution, continuous improvement and...

15 min read

How to define the best strategy for developing your digital services

Different types of innovation require different strategies to succeed. But there is no single silver bullet. We need...