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Insights and articles related to your Service Transformation Journey

Digital Services

6 min read

Building Trusted Partnerships in the Digital and Remote Era

In the digital-first service era, embracing digitalization, redefining customer touchpoints and advancing service models for partnerships are...

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6 min read

Navigating the Digital Shift: Understanding Transformation Patterns in Data Services

Navigating the evolution of data-driven services requires understanding key patterns and embracing innovation. Learn about the journey from concept...

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5 min read

Unlocking Growth: Leveraging Value Drivers in Data-Driven Services

Unlocking value in data-driven services is vital to strategic business growth and operational efficiency. Explore frameworks, strategies, and...

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2 min read

Strategizing for Data-Driven, Proactive Services

In a dynamic business landscape like in services for manufacturing companies, strategic thinking is a necessity. Cultivating this skill across all...

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2 min read

The Digital Shift in Manufacturing: Creating New Customer Value with Data

As we navigate the profound changes brought by digital transformation, relying solely on advanced maintenance and product support services is...

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9 min read

Why you need data-driven decision-making

Thrive with better data-driven decision-making for strategic choices, operational execution, continuous improvement and as-a-service.

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Hybrid Innovation Matrix to succeed with digital services

11 min read

How to define the best strategy for developing your digital services

Different types of innovation require different strategies to succeed. But there is no single silver bullet. We need frameworks and guidelines to...

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16 min read

Avoid Erosion of Revenue and Margin with Digital Services

During the Field Service Connect Virtual Event of WBR, we discussed and shared views and practices on how to Avoid Erosion of Revenue and Margin with...

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Fireside Chat: Advance Digital Services

1 min read

Panel Discussion - Advance Your Digital Services

During the Field Service Europe Virtual Event of WBR, we had a Fireside Chat about How to advance digital services to thrive in disruptive times....

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8 min read

What are the digital services manufactures can offer?

Manufacturing companies have a tremendous opportunity to grow and thrive through digital services if they escape from business-as-usual. For most...

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