Skip to the main content.

2 min read

The Digital Shift in Manufacturing: Creating New Customer Value with Data

The Digital Shift in Manufacturing: Creating New Customer Value with Data

As we navigate the profound changes brought by digital transformation, relying solely on advanced maintenance and product support services is inadequate. Embracing the digital shift, data-driven value propositions—from insights-as-a-service to answers-as-a-service—are unlocking unparalleled customer value and new growth opportunities, addressing the unique challenges of our digital age. 



The manufacturing sector is undergoing a pivotal transformation. As this change unfolds, companies—including your clients—are finding that their operations and core management strategies are being reshaped by a digital tide. Every aspect, from the intricacies of production lines to high-level boardroom strategies, is increasingly driven by data.  

This shift not only ushers in enhanced capabilities, bolstering efficiency and precision, but it also brings forth new challenges and demands. In this era, digital tools and data are not merely supporting the business; they are defining its very essence. 

Limitations of Traditional Value Propositions 

Traditionally, manufacturers have anchored their value propositions on uptime, equipment condition, and planned downtime. While still vital, these metrics are insufficient in today's data-driven landscape. The rapid digital evolution suggests that real growth opportunities extend beyond mere maintenance services. Companies clinging solely to these traditional benchmarks risk lagging in the face of transformative industry shifts. 

The Emergence of New Data-Driven Value Propositions 

The manufacturing landscape is undergoing a transformative shift with the rise of data-as-a-service, insights-as-a-service, and answers-as-a-service.  

Consider MAN Trucks: no longer just a vehicle manufacturer, they now harness truck data on speed, acceleration, and load weight to offer services and driver training aimed at reducing fuel consumption.   

Similarly, Hilti’s Fleet Management Services moves beyond traditional tool supply. By syncing with construction project plans, they ensure the right tools are available in prime condition exactly when and where needed.  

These are not mere advancements; they're groundbreaking reinventions of value delivery in manufacturing. 

Benefits of New Value Propositions 

Embracing these new, data-driven value propositions brings a host of advantages to the manufacturing sector.  

First and foremost, they directly address emerging customer challenges, turning data into actionable insights that drive efficiency, sustainability, and performance.  

Furthermore, these propositions position manufacturers at the forefront of the digital age, ensuring resilience against disruptive changes.  

By continually evolving with the digital tide, manufacturers not only meet but anticipate customer needs, solidifying their place in tomorrow's market landscape. 


The digital shift isn't a fleeting trend; it's the blueprint for the future of manufacturing. To not just survive but thrive, adaptation and evolution are imperative.  

By integrating these data-driven value propositions, you not only answer today's challenges but also position yourself for tomorrow's opportunities.  

Don't just witness the digital revolution—be an active architect of it. 

Join our next Executive Service Roundtable on "Accelerating your customers’  adoption for your advanced services"

The Executive Service Roundtable recently took place, focusing on the topic: "Winning Strategies for Data-Driven Value Propositions". 

Discover the invaluable insights shared by industry experts, engage with like-minded professionals, and unlock practical strategies to unleash the full potential of your transforming service business. 

If you missed this insightful event, don't worry! You can still learn more about the key takeaways and access the resources by clicking here


New call-to-action


Strategizing for Data-Driven, Proactive Services

Strategizing for Data-Driven, Proactive Services

In a dynamic business landscape like in services for manufacturing companies, strategic thinking is a necessity. Cultivating this skill across all...

Read More
Unlocking Growth: Leveraging Value Drivers in Data-Driven Services

Unlocking Growth: Leveraging Value Drivers in Data-Driven Services

Unlocking value in data-driven services is vital to strategic business growth and operational efficiency. Explore frameworks, strategies, and...

Read More
Strategic Focus: The Key to Succeed in Your Service Transformation

Strategic Focus: The Key to Succeed in Your Service Transformation

Strategic focus in service transformation demands good alignment of global teams and stakeholders. This promotes agility in strategy execution and...

Read More