Executive Service Roundtable - March 2023
How to Anticipate Digital Market Disruption in Service
3 frameworks to understand changing competitive landscape by digitalisation
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Below you can find all the information related to the Roundtable of April 2023: How to Execute Your Service Strategy.
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- Join the presentations (not the peer discussions immediately afterwards) at the beginning of the Kick-off meetings each month.
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Introduction
Every now and then, we see new technologies enabling a few players in an industry to take over the dominant position.
We all know anecdotical examples like TomTom, Nokia, Kodak, Netflix, and Uber.
Not that well known; how hydraulics disrupted the manufacturers of excavators early 20th century.
In essence, a market disruption takes place when incumbents somehow struggle to defend themselves against new offerings, business models and/or operating models of the disrupters. These disrupters typically are new entrants into an industry.
There are several reasons for incumbents to struggle, for example:
- They simply do not see the trends and potential threats.
- The new offerings do not fit the current business models, and their customers do not want these offerings (yet).
- They are too slow in developing the necessary capabilities and cannot catch up.
Could this happen in technical service too?
What would this look like?
During 2 sessions of the Executive Service Roundtable, we will be discussing:
- Digital transformation versus disruption
- 6 digital disruptive developments
- 3 disruption patterns
- Scenarios for technical or industrial services
In the Executive Service Roundtable of March, we will discuss 3 frameworks to understand (digital) market disruption.
- What is market disruption?
- 3 patterns for market disruption.
- Scenarios disruption in (technical) service.
Kick-Off meeting
March 21 & 22
Key topics discussed:
- What is market disruption?
- Compared to transFormation.
- Compares to radical change.
- 3 patterns for market disruption:
- Low-cost disruption.
- New market disruption.
- Digital disruption.
- Scenarios of disruption in (technical) service:
- Remote and DIY services.
- System integrators.
- New solutions for new customer problems.
Become a (free) member of the Executive Service Roundtable
And join this Kick-Off meeting (presentation & peer discussion) on:
May 24, 2023
- 09:30-10:30 CET
- 15:30-16:30 SGT
Try our roundtable and join the kick-off meeting
(It may take 1 minute to be updated on the website)
Become a (free) member of the Executive Service Roundtable
And join this Kick-Off meeting (presentation & peer discussion) on:
May 25, 2023
- 16:00-17:00 CET
- 10:00-11:00 ET
Try our roundtable and join the kick-off meeting
(It may take 1 minute to be updated on the website)
You missed both of these Kick-Off meetings on:
March 21, 2023
- 09:30-10:30 CET
- 15:30-16:30 SGT
March 22, 2023
- 16:00-17:00 CET
- 10:00-11:00 ET
Our presentations at the beginning of every Kick-Off meeting are accessible to everyone.
The peer discussions after these presentations are for (free) members only.
- Become a (free) member now to join the full Kick-Off meetings.
- Or try one full session first - reserve your seat above).
View the recording, slides and meeting notes
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Only (free) members have access to recordings, slide decks and meeting notes of Kick-Off meetings:
- With a Free Roundtable membership, you will have access to the materials of the Kick-Off meetings you attended.
- With a Flex Access Roundtable membership, you will have access to the materials of all kick-off meetings, also of those for which you did not reserve or did not attend.
Overview of meetings in each monthly Roundtable
Every month, we start a new Roundtable with another theme.
For each monthly Roundtable, we will host 4 online meetings of 1 hour each:
- A Kick-Off meeting on the first Monday of the Month.
We present best practices and practical frameworks, after which we have a peer discussion. - A first Ask-Us-Anything meeting on the second Monday of the month.
We will discuss a few of the questions that were submitted by participants beforehand. - A Deep-Dive meeting on the third Monday of the month.
We present a deep-dive on the 1-2 topics participants chose, after which we have a peer discussion. - A second Ask-Us-Anything meeting on the fourth Monday of the month.
To close the topic, we will discuss a few of the questions that were submitted by participants beforehand.
We run each meeting in two sessions to allow participants from most time zones to participate.
The Kick-Off meetings are for all (free) members.
The other three meetings are only for All Access members.
Check out the differences between the different Roundtable memberships here.
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