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Service Transformation Benchmark

Compare your progress and performance with peer organisations and gain insight into what drives success.
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Read Guide for Service Benchmarking

Focus on a specific challenge

Deep-Dive peer-discussions

Practitioners only

What it is

The Service Transformation Benchmark measures your service business maturity, capabilities, and results compared to a trusted peer group.

It highlights where you are ahead, where you lag, and which actions have proven most effective for others.

The process is simple, vendor-neutral, and focused on actionable insights.

 

The Service Transformation Benchmark as an invaluable tool for strategy formulation and revision, setting objectives and target as well as continuous improvement practices.

The Service Transformation Benchmark measures your service business maturity, capabilities, and results compared to a trusted peer group.

It highlights where you are ahead, where you lag, and which actions have proven most effective for others.

The process is simple, vendor-neutral, and focused on actionable insights.

 

The Service Transformation Benchmark is an invaluable tool for strategy formulation and revision, setting objectives and targets, as well as continuous improvement practices.

Who is it for

The Benchmark supports:

  • Service leaders and strategists seeking objective insight into their current position

  • Regional managers looking for data to guide priorities and investments

  • Teams driving transformation who need a clear view of progress and gaps

It’s ideal for organisations at any stage of their service transformation journey.
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What you get

The Benchmark turns data into direction—helping you focus your resources where they matter most.
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Tailored Benchmark Report

Detailed results showing your maturity level compared to peers.
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Peer Group Comparison

See how similar organisations perform and where they focus efforts.
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Key Driver Insights

Understand which capabilities create the most impact.
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Recommended Priorities

Clear focus areas for the next step in your journey.
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Optional Workshop

Discuss results and learn how others closed similar gaps.
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Progress Tracking Over Time

Re-run the benchmark to measure improvement year after year.

Benefits
  • Clarity on Position
    See how you truly compare within your industry and peer group.

  • Focused Actions
    Know exactly which areas will drive the most improvement.

  • Objective, Trusted Insight
    Independent data—not vendor pitches or guesswork.

  • Track Progress Over Time
    Measure your journey and celebrate results as they improve.
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Time investment

Per person per Sprint
  • 4 × 1-hour online meetings
    Kick-off, exchange sessions, and wrap-up

  • 1 × 2-day in-person workshop
    Deep-dive roundtables with peers by maturity and function
  • Preparation
    Optional reading, diagnostic surveys, or benchmarking input

  • Follow-up
    Depends on internal processes for applying insights

Turn Benchmark-Data into Direction for Your Service Business

Let’s explore how the Benchmark can give you clarity and confidence on where to focus next.