---
title: Executive Service Roundtable - Craft a Mission and Vision that speeds up your service transformation
description: By the end of this roundtable, you'll gain a comprehensive understanding of what data-driven value propositions entail, their significance in today's digital landscape, and how you can effectively incorporate them into your services.
image: https://www.moremomentum.eu/hubfs/Mission%20and%20vision%20for%20service%20transformation-1.png
---

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    - [Why Service Transformation](https://www.moremomentum.eu/why-service-transformation)
    - [What Service Transformation Involves](https://www.moremomentum.eu/what-service-transformation-involves)
    - [Why Service Transformation Stalls](https://www.moremomentum.eu/why-service-transformation-stalls)
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- [The Challenge](https://www.moremomentum.eu/the-service-transformation-challenge) 
    - [Why Service Transformation](https://www.moremomentum.eu/why-service-transformation)
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    - [Academy](https://www.moremomentum.eu/services/service-business-academy)
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###### Executive Service Roundtable - December 2023

# **Craft a Mission and Vision that speeds up your service transformation  **

##### Empower your teams and stakeholders for your service transformation 

 

[Why am I not seeing the live stream? ](https://www.moremomentum.eu/events/202312-crafting-mission-vision-service-transformation#cookies)

 

 

[Why am I not seeing the live stream? ](https://www.moremomentum.eu/events/202312-crafting-mission-vision-service-transformation#cookies)

 

### Welcome dear visitor,

**[Go to menu](https://www.moremomentum.eu/events/202312-crafting-mission-vision-service-transformation#menu)**

Below you can find all the information related to the Roundtable of December 2023: Craft a Mission and Vision that speeds up your service transformation.

Here is how you can benefit, **without being a member**: 

- Join the presentations (not the peer discussions immediately afterwards) at the beginning of the Kick-off meetings each month.
- Join a full Kick-Off meeting (presentation and peer discussion) as a trial before becoming a (free) member.

Become a roundtable member to benefit from:

- Extended meetings, like Ask-Us-Anything and Deep-Dive meetings, each month.
- Recordings, slide decks and meeting notes of the meetings.

[Become a (free) member of the Executive Service Roundtable](https://www.moremomentum.eu/offerings/roundtable-memberships)

[I am already a (free) member - this website does not recognise me](https://www.moremomentum.eu/events/202312-crafting-mission-vision-service-transformation#cookies)

[![Join our next Executive Service Roundtable on "Enhancing Service Business Models for Manufacturers"](https://no-cache.hubspot.com/cta/default/4208295/8e6c33dd-f798-4992-80d5-36c1c49d1903.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/8e6c33dd-f798-4992-80d5-36c1c49d1903)

- #### Meetings of this Roundtable
  
    - [Introduction](https://www.moremomentum.eu/events/202312-crafting-mission-vision-service-transformation#intro)
    - [Kick-off meeting](https://www.moremomentum.eu/events/202312-crafting-mission-vision-service-transformation#kick-off)
    - [1st Ask-Us-Anything meeting](https://www.moremomentum.eu/events/202312-crafting-mission-vision-service-transformation#ask-us-anything-1)
    - [Deep-Dive meeting](https://www.moremomentum.eu/events/202312-crafting-mission-vision-service-transformation#deep-dive)
    - [2nd Ask-Us-Anything meeting](https://www.moremomentum.eu/events/202312-crafting-mission-vision-service-transformation#ask-us-anything-2)
    - - - - - - - - - - - - - - - - - - - - - - - - - -
    - [Other monthly Roundtables](https://www.moremomentum.eu/services/executive-service-roundtable-meetings-list)
    - [The different Roundtable meetings](https://www.moremomentum.eu/events/202312-crafting-mission-vision-service-transformation#rt-cycle)
    - [Contact us](https://www.moremomentum.eu/contact)

## Introduction

Navigating the terrain of service transformation is complex and the stakes are high. While offering significant value, this transformative shift often takes a back seat in traditionally product-centric manufacturing companies. The result? A pervasive lack of clear direction and focus hampers the pace of your service transformation journey. 

The solution lies in establishing a compelling mission and vision. These guiding principles not only articulate where you're headed but also define your aspiration for a winning pace in service transformation. 

By grounding your efforts in a well-defined mission and vision, you create an actionable framework that empowers teams and propels your service transformation forward at a winning pace. 

Join us at the Executive Service Roundtable in December 2023, where we will unpack the 3 key questions:

- What content makes an effective mission and vision? 
- Why is a strong Mission and Vision crucial for service transformation? 
- How Do You Develop a Strong Mission and Vision for Service Transformation? 

 

## Kick-Off meeting

**November 24 **

Key topics:

- What content makes an effective mission and vision? What is a "winning aspiration" and why is it vital?   
    - What is a "winning aspiration" and why is it vital? 
    - How can you set a compelling and interesting direction for your team and stakeholders? 
    - How do you define and track measurable progress to ensure you're on the right path? 
- Why is a strong Mission and Vision crucial for service transformation? How does it guide strategic decision-making in complex environments? 
    - How does it rally your teams, stakeholders, and customers to create alignment?
    - How does it serve as the engine that drives a winning pace in your service transformation efforts? 
    - How does it serve as the engine that drives a winning pace in your service transformation efforts? 
- How Do You Develop a Strong Mission and Vision for Service Transformation?  
    - How do you ensure the focus is customer-centric and goes beyond just product thinking? 
    - How do you articulate what "winning" looks like in the context of customer challenges? 
    - How do you define this collaboratively, gathering input from teams, stakeholders, and customers? 

**Become a (free) member of the Executive Service Roundtable** 

And join this **Kick-Off** meeting (presentation & peer discussion) on:

**November 24, 2023**   
- 09:30-10:30 CET  
- 15:30-16:30 SGT

[Reserve a seat to try first](https://www.moremomentum.eu/events/202312-crafting-mission-vision-service-transformation#tmp1_widget_1682849364177)

### Try our roundtable and join the kick-off meeting

(It may take 1 minute to be updated on the website)

**Become a (free) member of the Executive Service Roundtable** 

And join this **Kick-Off** meeting (presentation & peer discussion)  on:

**November 24, 2023**   
- 16:00-17:00 CET  
- 10:00-11:00 ET

[Reserve a seat to try first](https://www.moremomentum.eu/events/202312-crafting-mission-vision-service-transformation#tmp1_module_1683008058826)

### Try our roundtable and join the kick-off meeting

(It may take 1 minute to be updated on the website)

You missed both of these **Kick-Off** meetings on:

**November 24, 2023**   
- 09:30-10:30 CET  
- 16:30-17:30 SGT

**November 24, 2023**   
- 16:00-17:00 CET  
- 10:00-11:00 ET

Our presentations at the beginning of every **Kick-Off** meeting are accessible to everyone.

The peer discussions after these presentations are for (free) members only.

- Become a (free) member now to join the full Kick-Off meetings.
- Or try one full session first - reserve your seat above).

[![Become a (Free) Roundtable member](https://no-cache.hubspot.com/cta/default/4208295/d74e42e5-46f7-4850-847f-7431d66ea37d.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/d74e42e5-46f7-4850-847f-7431d66ea37d)

[I am already a (free) member - this website does not recognise me](https://www.moremomentum.eu/events/202312-crafting-mission-vision-service-transformation#cookies)

### View the recording, slides and meeting notes

![pending-meeting-video-locked](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/pending-meeting-video-locked.png?width=318&height=179&name=pending-meeting-video-locked.png)

 

![pending-meeting-slides-locked](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/pending-meeting-slides-locked.png?width=318&height=179&name=pending-meeting-slides-locked.png)

 

| ![notes-blocked-560x315](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/notes-blocked-560x315.png?width=560&height=315&name=notes-blocked-560x315.png) |   |
| --- | --- |

Only (free) members have access to recordings of **Kick-Off** meetings:

- With a **Free Roundtable membership,** you will have access to the recording of the Kick-Off meetings you attended.
- With a **Flex Access Roundtable membership**, you will have access to the recordings, slides and meeting notes of all kick-off meetings, as well as those you were not able to attend.

[![Become a (Free) Roundtable member](https://no-cache.hubspot.com/cta/default/4208295/d74e42e5-46f7-4850-847f-7431d66ea37d.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/d74e42e5-46f7-4850-847f-7431d66ea37d)

 

## Ask-Us-Anything meeting

**December 1**

During this meeting, we discussed some of the questions that have been submitted by participants beforehand, like:

- Examples of missions and visions 
- What makes a mission and vision engaging and memorable 

**Become an All Access Roundtable member of the Executive Service Roundtable **

And join this **Ask-Us-Anything** meeting on:

**December 1, 2023**   
- 09:30-10:30 CET  
- 15:30-16:30 SGT

**Become an All Access Roundtable member of the Executive Service Roundtable **

And join this **Ask-Us-Anything** meeting on:

**December 1, 2023**  
- 16:00-17:00 CET  
- 10:00-11:00 ET

You missed both of these **Ask-Us-Anything** meetings on:

**December 1, 2023**   
- 09:30-10:30 CET  
- 16:30-17:30 SGT

**December 1, 2023  **  
- 16:00-17:00 CET  
- 10:00-11:00 ET

Only **All Access Roundtable Members** can join the extended Roundtable meetings, like the **Ask-Us-Anything** and **Deep-Dive** meetings. 

[![Become an All Access Roundtable member](https://no-cache.hubspot.com/cta/default/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f)

[I am already (free) member - this website does not recognise me](https://www.moremomentum.eu/events/202312-crafting-mission-vision-service-transformation#cookies)

### View the recording, slides and meeting notes

![202304-how-to-successfully-execute-service-strategy-locked-video-560x315](https://www.moremomentum.eu/hs-fs/hubfs/images/roundtables/202304-how-to-successfully-execute-service-strategy-locked-video-560x315.png?width=318&height=179&name=202304-how-to-successfully-execute-service-strategy-locked-video-560x315.png)

![pending-meeting-slides-locked](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/pending-meeting-slides-locked.png?width=318&height=179&name=pending-meeting-slides-locked.png)

 

| ![notes-blocked-560x315](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/notes-blocked-560x315.png?width=560&height=315&name=notes-blocked-560x315.png) |   |
| --- | --- |

[![Become an All Access Roundtable member](https://no-cache.hubspot.com/cta/default/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f)

Only **All Access Roundtable Members** have access to recordings, slide decks and meeting notes of **Ask-Us-Anything** meetings.

 

## Deep-Dive meeting

**December 8**

During this meeting, we made a Deep-Dive on one or two sub-topics chosen by the participants beforehand.

For the first 30 minutes, we presented best practices and insights, after which we continued with a 30-minute peer discussion.

We covered:

- What makes a mission and vision compelling for colleagues, stakeholders and customers? 
- How to develop a compelling mission & vision? 

**Become an All Access Roundtable member of the Executive Service Roundtable **

And join this **Deep-Dive** meeting on:

**December 8, 2023**   
- 09:30-10:30 CET  
- 16:30-17:30 SGT

**Become an All Access Roundtable member of the Executive Service Roundtable **

And join this **Deep-Dive** meeting on:

**December 8, 2023  **  
- 16:00-17:00 CET  
- 10:00-11:00 ET

You missed both of these **Deep-Dive** meetings on:

**December 8, 2023**   
- 09:30-10:30 CET  
- 16:30-17:30 SGT

**December 8, 2023  **  
- 16:00-17:00 CET  
- 10:00-11:00 ET

Only **All Access Roundtable Members** can join the extended Roundtable meetings, like the **Ask-Us-Anything** and **Deep-Dive** meetings. 

[![Become an All Access Roundtable member](https://no-cache.hubspot.com/cta/default/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f)

[I am already (free) member - this website does not recognise me](https://www.moremomentum.eu/events/202312-crafting-mission-vision-service-transformation#cookies)

### View the recording, slides and meeting notes

![202304-how-to-successfully-execute-service-strategy-locked-video-560x315](https://www.moremomentum.eu/hs-fs/hubfs/images/roundtables/202304-how-to-successfully-execute-service-strategy-locked-video-560x315.png?width=318&height=179&name=202304-how-to-successfully-execute-service-strategy-locked-video-560x315.png)

![pending-meeting-slides-locked](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/pending-meeting-slides-locked.png?width=318&height=179&name=pending-meeting-slides-locked.png)

 

| ![notes-blocked-560x315](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/notes-blocked-560x315.png?width=560&height=315&name=notes-blocked-560x315.png) |   |
| --- | --- |

Only **All Access Roundtable Members** have access to recordings, slide decks and meeting notes of **Ask-Us-Anything** meetings.

[![Become an All Access Roundtable member](https://no-cache.hubspot.com/cta/default/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f)

 

## Ask-Us-Anything meeting

**December 15**

During this meeting, we discussed some of the questions that had been submitted by participants beforehand, like:

- Why / when should the service have a specific vision & mission?
- Who should develop this vision & mission?

**Become an All Access Roundtable member of the Executive Service Roundtable **

And join this **Ask-Us-Anything** meeting on:

**December 15, 2023**   
- 09:30-10:30 CET  
- 15:30-16:30 SGT

**Become an All Access Roundtable member of the Executive Service Roundtable **

And join this **Ask-Us-Anything** meeting on:

**December 15, 2023  **  
- 16:00-17:00 CET  
- 10:00-11:00 ET

You missed both of these **Ask-Us-Anything** meetings on:

**December 15, 2023**   
- 09:30-10:30 CET  
- 16:30-17:30 SGT

**December 15, 2023  **  
- 16:00-17:00 CET  
- 10:00-11:00 ET

Only **All Access Roundtable Members** can join the extended Roundtable meetings, like the **Ask-Us-Anything** and **Deep-Dive** meetings. 

[![Become an All Access Roundtable member](https://no-cache.hubspot.com/cta/default/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f)

[I am already (free) member - this website does not recognise me](https://www.moremomentum.eu/events/202312-crafting-mission-vision-service-transformation#cookies)

### View the recording, slides and meeting notes

![pending-meeting-video-locked](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/pending-meeting-video-locked.png?width=318&height=179&name=pending-meeting-video-locked.png)

 

![pending-meeting-slides-locked](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/pending-meeting-slides-locked.png?width=318&height=179&name=pending-meeting-slides-locked.png)

 

| ![notes-blocked-560x315](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/notes-blocked-560x315.png?width=560&height=315&name=notes-blocked-560x315.png) |   |
| --- | --- |

Only **All Access Roundtable Members** have access to recordings, slide decks and meeting notes of **Ask-Us-Anything** meetings.

[![Become an All Access Roundtable member](https://no-cache.hubspot.com/cta/default/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f)

 

## Overview of meetings in each monthly Roundtable

Every month, we start a new Roundtable with another theme.

For each monthly Roundtable, we will host 4 online meetings of 1 hour each:

1. A **Kick-Off** meeting on the first Monday of the Month.  
   We present best practices and practical frameworks, after which we have a peer discussion.
2. A first **Ask-Us-Anything** meeting on the second Monday of the month.  
   We will discuss a few of the questions that were submitted by participants beforehand.
3. A **Deep-Dive** meeting on the third Monday of the month.  
   We present a deep-dive on the 1-2 topics participants chose, after which we have a peer discussion.
4. A second **Ask-Us-Anything** meeting on the fourth Monday of the month.  
   To close the topic, we will discuss a few of the questions that were submitted by participants beforehand.

We run each meeting in two sessions to allow participants from most time zones to participate.

The Kick-Off meetings are for all (free) members.

The other three meetings are only for All Access members.

Check out the differences between the [different Roundtable memberships](https://www.moremomentum.eu/offerings/roundtable-memberships) here.

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Resources

Resources

- [Blog of insights](https://www.moremomentum.eu/blog)
- [Ultimate Guide for Service Benchmarking](https://www.moremomentum.eu/lp/ultimate-guide-service-benchmarking)
- [Do's and Don'ts for Service Benchmarking](https://www.moremomentum.eu/lp/do-s-and-don-ts-benchmarking)
- [Mitigating Covid-19 in Service](https://www.moremomentum.eu/covid-19)
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- [Research: Innovate in Crisis Blog of insights](https://www.moremomentum.eu/blog/covid-19/innovate-your-way-out-of-the-covid-crisis)

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