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Executive Service Roundtable - September 2024

Leveraging Generative AI in Service       

Modernizing Service Delivery with Generative AI  
 

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Below you can find all the information related to the Roundtable of September 2024: Leveraging Generative AI in Service.

Here is how you can benefit, without being a member

  • Join the presentations (not the peer discussions immediately afterwards) at the beginning of the Kick-off meetings each month.
  • Join a full Kick-Off meeting (presentation and peer discussion) as a trial before becoming a (free) member.

Become a roundtable member to benefit from:

  • Extended meetings, like Ask-Us-Anything and Deep-Dive meetings, each month.
  • Recordings, slide decks and meeting notes of the meetings.

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Join our next Executive Service Roundtable on "Building Trusted Partnerships  in the Digital and Remote Service Era"

Introduction

As Generative AI is rapidly being adopted and continues to develop, businesses face both significant opportunities and challenges. 

Integrating AI can streamline operations, enhance predictive maintenance, reduce costs, and drive new value propositions and advanced services. 

Yet, deploying these technologies involves navigating complexities such as technical challenges, people management, risk mitigation, and uncertainty about future developments. 

Success in these areas can lead to a distinct competitive advantage, offering more effective solutions and creating substantial value for customers. Failure will lead to falling behind the competition. 

This raises a critical question: How will your business navigate the exciting and potentially uncertain opportunities and challenges as Generative AI revolutionizes services? 

In the Executive Service Roundtable of September 2024, we will delve into three crucial topics to drive value and pace the adoption of Generative AI in services: 

  • How to Drive Value from Generative AI 
  • How to Build Generative AI-Driven Capabilities 
  • Navigating Risks 
 

Kick-Off meeting

September 3

Key topics:

How to Drive Value from Generative AI:

  • Enhancing service operations with applications such as remote services, support to maintenance teams in the field, predictive maintenance, and improving the efficiency of service delivery. 
  • Developing new services to solve emerging customer problems, such as sustainability, energy consumption, quality, and safety. 
  • Extending AI to other service capabilities, like service marketing, sales, and training. 

How to Build Generative AI-Driven Capabilities 

  • Understanding the essential steps required to adopt AI technologies in service contexts. 
  • Evaluating development strategies, whether top-down design-driven or bottom-up exploratory approaches. 
  • Exploring partnerships and collaborations that can accelerate AI capability building within your organization. 

Navigating Risks 

  • Outlining potential risks associated with AI deployment, such as data privacy issues, reliance on flawed AI outputs, and intellectual property challenges. 
  • Discussing strategies to mitigate these risks, including conducting robust testing, implementing ethical AI frameworks, and establishing secure data management practices. 
 

Become a (free) member of the Executive Service Roundtable 

And join this Kick-Off meeting (presentation & peer discussion) for the APAC Region on:

September 3, 2024 
11:00-12:00 SGT 

Reserve a seat to try first

Become a (free) member of the Executive Service Roundtable 

And join this Kick-Off meeting (presentation & peer discussion) for the EMEA Region on:

September 3, 2024
11:00-12:00 CET  

Reserve a seat to try first

Become a (free) member of the Executive Service Roundtable 

And join this Kick-Off meeting (presentation & peer discussion) for the AMER Region on:

September 3, 2024
13:00-14:00 ET 

Reserve a seat to try first

You missed both of these Kick-Off meetings on:

February 5, 2024
- 09:30-10:30 CET
- 16:30-17:30 SGT

February 5, 2024
- 16:00-17:00 CET
- 10:00-11:00 ET

Our presentations at the beginning of every Kick-Off meeting are accessible to everyone.

The peer discussions after these presentations are for (free) members only.

  • Become a (free) member now to join the full Kick-Off meetings.
  • Or try one full session first - reserve your seat above).

Become a (Free) Roundtable member

I am already a (free) member - this website does not recognise me

View the recording, slides and meeting notes

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Only (free) members have access to recordings of Kick-Off meetings:

  • With a Free Roundtable membership, you will have access to the recording of the Kick-Off meetings you attended.
  • With a Flex Access Roundtable membership, you will have access to the recordings, slides and meeting notes of all kick-off meetings, as well as those you were not able to attend.
Become a (Free) Roundtable member
 

Ask-Us-Anything meeting

September 10

During this meeting, we will be discussing some of the questions that have been submitted by participants beforehand, like:

  • To be decided after the first meeting of this Roundtable

Become an All Access Roundtable member of the Executive Service Roundtable 

And join this Ask-Us-Anything meeting for the APAC Region on:

September 10, 2024
11:00-12:00 SGT

Become an All Access Roundtable member of the Executive Service Roundtable 

And join this Ask-Us-Anything meeting for the EMEA Region on:


September 10, 2024
11:00-12:00 CET

Become an All Access Roundtable member of the Executive Service Roundtable 

And join this Ask-Us-Anything meeting for the AMER Region on:


September 10, 2024
13:00-14:00 ET

You missed both of these Ask-Us-Anything meetings on:

February 12, 2024
- 09:30-10:30 CET
- 16:30-17:30 SGT

February 12, 2024
- 16:00-17:00 CET
- 10:00-11:00 ET

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

Become an All Access Roundtable member

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

202304-how-to-successfully-execute-service-strategy-locked-video-560x315
pending-meeting-slides-locked

 

notes-blocked-560x315  

Become an All Access Roundtable member

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

 

Deep-Dive meeting

September 17

During this meeting, we will be making a Deep-Dive on one or two sub-topics chosen by the participants beforehand.

For the first 30 minutes, we will present best practices and insights, after which we will continue with a 30-minute peer discussion.

We will cover:

  • TBD

Become an All Access Roundtable member of the Executive Service Roundtable 

And join this Deep-Dive meeting for the APAC Region on:

September 17, 2024
11:00-12:00 SGT 

Become an All Access Roundtable member of the Executive Service Roundtable 

And join this Deep-Dive meeting for the EMEA Region on:

September 17, 2024
11:00-12:00 CET  

Become an All Access Roundtable member of the Executive Service Roundtable 

And join this Deep-Dive meeting for the AMER Region on:

September 17, 2024
13:00-14:00 ET 

You missed both of these Deep-Dive meetings on:

February 19
- 09:30-10:30 CET
- 16:30-17:30 SGT

February 19
- 16:00-17:00 CET
- 10:00-11:00 ET

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

Become an All Access Roundtable member

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

202304-how-to-successfully-execute-service-strategy-locked-video-560x315
pending-meeting-slides-locked

 

notes-blocked-560x315  

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Become an All Access Roundtable member

 

Ask-Us-Anything meeting

September 24

During this meeting, we will be discussing some of the questions that have been submitted by participants beforehand, like:

  • TBD

Become an All Access Roundtable member of the Executive Service Roundtable 

And join this Ask-Us-Anything meeting for the APAC Region on:

September 24, 2024
11:00-12:00 SGT 

Become an All Access Roundtable member of the Executive Service Roundtable 

And join this Ask-Us-Anything meeting for the EMEA Region on:

September 24, 2024
11:00-12:00 CET

Become an All Access Roundtable member of the Executive Service Roundtable 

And join this Ask-Us-Anything meeting for the AMER Region on:

September 24, 2024
13:00-14:00 ET 

You missed both of these Ask-Us-Anything meetings on:

February 26, 2024
- 09:30-10:30 CET
- 16:30-17:30 SGT

February 26, 2024
- 16:00-17:00 CET
- 10:00-11:00 ET

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

Become an All Access Roundtable member

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

pending-meeting-video-locked

 

pending-meeting-slides-locked

 

notes-blocked-560x315  

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Become an All Access Roundtable member

 

Overview of meetings in each monthly Roundtable

Every month, we start a new Roundtable with another theme.

For each monthly Roundtable, we will host 4 online meetings of 1 hour each:

  1. A Kick-Off meeting on the first Monday of the Month.
    We present best practices and practical frameworks, after which we have a peer discussion.
  2. A first Ask-Us-Anything meeting on the second Monday of the month.
    We will discuss a few of the questions that were submitted by participants beforehand.
  3. A Deep-Dive meeting on the third Monday of the month.
    We present a deep-dive on the 1-2 topics participants chose, after which we have a peer discussion.
  4. A second Ask-Us-Anything meeting on the fourth Monday of the month.
    To close the topic, we will discuss a few of the questions that were submitted by participants beforehand.

We run each meeting in two sessions to allow participants from most time zones to participate.

The Kick-Off meetings are for all (free) members.

The other three meetings are only for All Access members.

Check out the differences between the different Roundtable memberships here.

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