Strategizing for Data-Driven, Proactive Services   

Introduction

Navigating the Complexity of Proactive, Data-Driven Services 

In an era where customer expectations are soaring, the demand for proactive services that add value and drive efficiency has never been higher. Yet, many organizations find themselves in the nascent stages of this transformative journey. They grapple with building data-driven capabilities, leveraging the right kinds of data, and progressing through a well-defined roadmap. The challenge is not just in meeting high expectations but in navigating the multifaceted landscape of proactive service powered by data. 

The Road to Data-Driven Proactivity: More Than Just a Buzzword 

Are you feeling the pressure to deliver proactive services but find yourself stuck in the foundational stages? Do you struggle with harnessing the power of data to make your services more predictive rather than reactive? Are you seeking clarity on the various aspects of data-driven proactive service and how to strategically approach them? 

If you find yourself nodding in agreement, then you're in the right place. In the Executive Service Roundtable of January 2024, we will delve into key opportunities, types of data to capture, and how to develop a maturity framework for your proactive service initiatives. 

By the end of this roundtable, you'll walk away with a clear understanding of how to leverage data to transform your proactive maintenance services. You'll gain insights into identifying opportunities, capturing the right data, and developing a strategic roadmap 

Join us at the Executive Service Roundtable in January 2024, where we will unpack the 3 key questions:

• What Are the Opportunities? 
• What Data Do We Need? 
• A Practical Roadmap 

Kick-Off meeting

January 8 

Key topics:

What Are the Opportunities? 

• Advancing service levels. 
• Driving efficiency. 
• What is the strategic relevance. 

What Data Do We Need? 

• Equipment Data. 
• Customer Data. 
• Internal Data. 

A Practical Roadmap 

• 5 Maturity levels. 
• Capabilities to develop. 
• Where to start? 

 

Our presentations at the beginning of every Kick-Off meeting are accessible to everyone.

The peer discussions after these presentations are for (free) members only.

• Become a (free) member now to join the full Kick-Off meetings.
• Or try one full session first - reserve your seat above).

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View the recording, slides and meeting notes

Only (free) members have access to recordings of Kick-Off meetings:

• With a Free Roundtable membership, you will have access to the recording of the Kick-Off meetings you attended.
• With a Flex Access Roundtable membership, you will have access to the recordings, slides and meeting notes of all kick-off meetings, as well as those you were not able to attend.

Ask-Us-Anything meeting

January 15

During this meeting, we will be discussing some of the questions that have been submitted by participants beforehand, like:

• Ideas and examples of data-driven services, beyond predictive or remote service. 
• What is the (customer) value of these? 
• How to charge for remote services? 

Submit your (additional) questions in an email or in the form when reserving your seat.

The objective of your questions can be:

• Getting answers to our questions.
• Getting feedback on our ideas or plans.
• Brainstorming best practices.

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

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View the recording, slides and meeting notes

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Deep-Dive meeting

January 22

During this meeting, we made a Deep-Dive on one or two sub-topics chosen by the participants beforehand.

For the first 30 minutes, we presented best practices and insights, after which we continued with a 30-minute peer discussion.

We covered:

• Maturity level frameworks 
• Getting strategic buy-in for resources and support 
• Example roadmap(s) 

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Ask-Us-Anything meeting

January 29

During this meeting, we further discussed pricing strategies for Data-Driven Services, like:

• Approaches to pricing data-driven services in a B2B context. 
• Discussing various pricing models and strategies to determine optimal pricing. 

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Overview of meetings in each monthly Roundtable

Every month, we start a new Roundtable with another theme.

For each monthly Roundtable, we will host 4 online meetings of 1 hour each:

1. A Kick-Off meeting on the first Monday of the Month.
   We present best practices and practical frameworks, after which we have a peer discussion.
2. A first Ask-Us-Anything meeting on the second Monday of the month.
   We will discuss a few of the questions that were submitted by participants beforehand.
3. A Deep-Dive meeting on the third Monday of the month.
   We present a deep-dive on the 1-2 topics participants chose, after which we have a peer discussion.
4. A second Ask-Us-Anything meeting on the fourth Monday of the month.
   To close the topic, we will discuss a few of the questions that were submitted by participants beforehand.

We run each meeting in two sessions to allow participants from most time zones to participate.

The Kick-Off meetings are for all (free) members.

The other three meetings are only for All Access members.

Check out the differences between the different Roundtable memberships here.

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