--- title: Executive Service Roundtable - Navigating Multiple Disruptive Forces in Service description: By the end of this roundtable, you'll leave with a comprehensive understanding of how to navigate the disruptions impacting your service business. You'll gain actionable insights into identifying threats and opportunities and developing robust strategies backed by solid OKRs. image: https://www.moremomentum.eu/hubfs/Navigating%20Multiple%20Disruptive%20Forces%20in%20Service%20.jpg --- [Skip to the main content.](https://www.moremomentum.eu/events/202402-navigating-multiple-disruptive-forces-in-service#main-content) - [CONTACT SUPPORT](https://www.moremomentum.eu/customer-support) - [CONTACT US](https://www.moremomentum.eu/contact) - [LOG IN](https://moremomentum.eu/_hcms/mem/login) [![moreMomentum - The Service Transformation Institute - logo](https://www.moremomentum.eu/hs-fs/hubfs/brand/logos/moreMomentum%20logo%20500x144.png?width=500&height=144&name=moreMomentum%20logo%20500x144.png "moreMomentum - The Service Transformation Institute - logo")](https://www.moremomentum.eu) [![moreMomentum - The Service Transformation Institute - logo](https://www.moremomentum.eu/hs-fs/hubfs/brand/logos/moreMomentum%20logo%20500x144.png?width=500&height=144&name=moreMomentum%20logo%20500x144.png "moreMomentum - The Service Transformation Institute - logo")](https://www.moremomentum.eu) - [The Challenge](https://www.moremomentum.eu/the-service-transformation-challenge) - [Why Service Transformation](https://www.moremomentum.eu/why-service-transformation) - [What Service Transformation Involves](https://www.moremomentum.eu/what-service-transformation-involves) - [Why Service Transformation Stalls](https://www.moremomentum.eu/why-service-transformation-stalls) - [How Manufacturers Can Move Forward](https://www.moremomentum.eu/how-manufacturers-can-move-forward) - [Services](https://www.moremomentum.eu/services/overview-membership-services) - [Memberships](https://www.moremomentum.eu/services/membership) - [Knowledge Sprints](https://www.moremomentum.eu/services/knowledge-sprints) - [Functional Circles](https://www.moremomentum.eu/services/functional-excellence-circles) - [Benchmark](https://www.moremomentum.eu/services/service-transformation-benchmark) - [Knowledge Hub](https://www.moremomentum.eu/services/knowledge-hub) - 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[The Challenge](https://www.moremomentum.eu/the-service-transformation-challenge) - [Why Service Transformation](https://www.moremomentum.eu/why-service-transformation) - [What Service Transformation Involves](https://www.moremomentum.eu/what-service-transformation-involves) - [Why Service Transformation Stalls](https://www.moremomentum.eu/why-service-transformation-stalls) - [How Manufacturers Can Move Forward](https://www.moremomentum.eu/how-manufacturers-can-move-forward) - [Services](https://www.moremomentum.eu/services/overview-membership-services) - [Memberships](https://www.moremomentum.eu/services/membership) - [Knowledge Sprints](https://www.moremomentum.eu/services/knowledge-sprints) - [Functional Circles](https://www.moremomentum.eu/services/functional-excellence-circles) - [Benchmark](https://www.moremomentum.eu/services/service-transformation-benchmark) - [Knowledge Hub](https://www.moremomentum.eu/services/knowledge-hub) - [Academy](https://www.moremomentum.eu/services/service-business-academy) - [ServiceTech Compass](https://www.moremomentum.eu/services/servicetech-compass) - [Magazine](https://www.moremomentum.eu/services/service-business-review) - Insights - [Blog](https://www.moremomentum.eu/blog) - [Service Transformation](https://www.moremomentum.eu/ultimate-guide-service-transformation) - [Service Innovation](https://www.moremomentum.eu/ultimate-guide-service-innovation) - [Service Benchmarking](https://www.moremomentum.eu/service-benchmarking) - [About](https://www.moremomentum.eu/about-moremomentum) - [moreMomentum](https://www.moremomentum.eu/about-moremomentum) - [Partners](https://www.moremomentum.eu/partnerships) - [Contact Us](https://www.moremomentum.eu/contact) ###### Executive Service Roundtable - February 2024 # **Navigating Multiple Disruptive Forces in Service    ** ##### Identifying emerging threats and opportunities, and developing strategies to build a resilient service business   [Why am I not seeing the live stream? ](https://www.moremomentum.eu/events/202402-navigating-multiple-disruptive-forces-in-service#cookies)     [Why am I not seeing the live stream? ](https://www.moremomentum.eu/events/202402-navigating-multiple-disruptive-forces-in-service#cookies)   ### Welcome dear visitor, **[Go to menu](https://www.moremomentum.eu/events/202402-navigating-multiple-disruptive-forces-in-service#menu)** Below you can find all the information related to the Roundtable of February 2024: Navigating Multiple Disruptive Forces in Service. Here is how you can benefit, **without being a member**:  - Join the presentations (not the peer discussions immediately afterwards) at the beginning of the Kick-off meetings each month. - Join a full Kick-Off meeting (presentation and peer discussion) as a trial before becoming a (free) member. Become a roundtable member to benefit from: - Extended meetings, like Ask-Us-Anything and Deep-Dive meetings, each month. - Recordings, slide decks and meeting notes of the meetings. [Become a (free) member of the Executive Service Roundtable](https://www.moremomentum.eu/offerings/roundtable-memberships) [I am already a (free) member - this website does not recognise me](https://www.moremomentum.eu/events/202402-navigating-multiple-disruptive-forces-in-service#cookies) [![Join our next Executive Service Roundtable on "Enhancing Service Business Models for Manufacturers"](https://no-cache.hubspot.com/cta/default/4208295/8e6c33dd-f798-4992-80d5-36c1c49d1903.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/8e6c33dd-f798-4992-80d5-36c1c49d1903) - #### Meetings of this Roundtable - [Introduction](https://www.moremomentum.eu/events/202402-navigating-multiple-disruptive-forces-in-service#intro) - [Kick-off meeting](https://www.moremomentum.eu/events/202402-navigating-multiple-disruptive-forces-in-service#kick-off) - [1st Ask-Us-Anything meeting](https://www.moremomentum.eu/events/202402-navigating-multiple-disruptive-forces-in-service#ask-us-anything-1) - [Deep-Dive meeting](https://www.moremomentum.eu/events/202402-navigating-multiple-disruptive-forces-in-service#deep-dive) - [2nd Ask-Us-Anything meeting](https://www.moremomentum.eu/events/202402-navigating-multiple-disruptive-forces-in-service#ask-us-anything-2) - - - - - - - - - - - - - - - - - - - - - - - - - - - [Other monthly Roundtables](https://www.moremomentum.eu/services/executive-service-roundtable-meetings-list) - [The different Roundtable meetings](https://www.moremomentum.eu/events/202402-navigating-multiple-disruptive-forces-in-service#rt-cycle) - [Contact us](https://www.moremomentum.eu/contact) ## Introduction As the service landscape undergoes rapid transformations, businesses are facing an array of disruptive forces—from a shrinking talent pool of service experts to the challenges and opportunities of digitalization. The shifts in servitization models and circular business strategies further add layers of complexity. The challenge isn't just staying ahead of these disruptions; it's developing resilient strategies that enable your service business to thrive amidst these changes.  **Strategies for a Resilient Service Business: Beyond Mere Survival   ** Do you find your organization grappling with how to identify the numerous disruptive forces at play? Are you struggling to transform these challenges into opportunities for innovation and growth? Do you seek actionable strategies to not only survive but excel in this fast-changing service environment?  If you're nodding along, then you're exactly where you need to be. In the Executive Service Roundtable of February 2024, we will dissect the various disruptive forces impacting the service sector and discuss how to turn these disruptions into pathways for a more resilient, adaptive service business.  By the end of this roundtable, you'll leave with a comprehensive understanding of how to navigate the disruptions impacting your service business. You'll gain actionable insights into identifying threats and opportunities and developing robust strategies backed by solid OKRs.  Join us at the Executive Service Roundtable in February 2024, where we will unpack the 3 key questions: - What Are the Potentially Disruptive Forces on Our Radar Screen?   - How to Strategize?  - What Actions Should We Be Taking Now, and How?    ## Kick-Off meeting **February 5** Key topics: **What Are the Potentially Disruptive Forces on Our Radar Screen?**  - **Labor Market Scarcity**  Understanding the increasing difficulty in hiring skilled service engineers and its impact on your business. - **Digital Disruption**   Exploring how digitalization and AI are changing the service landscape and introducing new forms of competition.  - **Servitization and Circular Business Models**  Examining how "products as a service" models and circular strategies can disrupt both the spare parts and equipment business.  **How to Strategize?**  - **Understanding VUCA**  Breaking down the elements of volatility, uncertainty, complexity, and ambiguity in the service sector.  - **Future-Proof Visions**  Discussing how to establish long-term visions that can guide your service transformation.  - **Winning Strategies**  Learning from Roger Martin's principles to develop strategies that set you ahead of the competition.  **What Actions Should We Be Taking Now, and How?**  - **Immediate Steps**  Outlining actionable measures that can be implemented now to navigate current disruptions.  - **Setting OKRs**  Discussing how to establish Objectives and Key Results that are measurable and aligned with your strategic goals.  - **Monitoring and Adjustment**  Exploring best practices for tracking performance and making data-driven adjustments to your strategies.    **Become a (free) member of the Executive Service Roundtable**  And join this **Kick-Off** meeting (presentation & peer discussion) on: **February 5, 2024** - 09:30-10:30 CET - 16:30-17:30 SGT [Reserve a seat to try first](https://www.moremomentum.eu/events/202402-navigating-multiple-disruptive-forces-in-service#tmp1_widget_1682849364177) ### Try our roundtable and join the kick-off meeting (It may take 1 minute to be updated on the website) **Become a (free) member of the Executive Service Roundtable**  And join this **Kick-Off** meeting (presentation & peer discussion)  on: **February 5, 2024** - 16:00-17:00 CET - 10:00-11:00 ET [Reserve a seat to try first](https://www.moremomentum.eu/events/202402-navigating-multiple-disruptive-forces-in-service#tmp1_module_1683008058826) ### Try our roundtable and join the kick-off meeting (It may take 1 minute to be updated on the website) You missed both of these **Kick-Off** meetings on: **February 5, 2024** - 09:30-10:30 CET - 16:30-17:30 SGT **February 5, 2024** - 16:00-17:00 CET - 10:00-11:00 ET Our presentations at the beginning of every **Kick-Off** meeting are accessible to everyone. The peer discussions after these presentations are for (free) members only. - Become a (free) member now to join the full Kick-Off meetings. - Or try one full session first - reserve your seat above). [![Become a (Free) Roundtable member](https://no-cache.hubspot.com/cta/default/4208295/d74e42e5-46f7-4850-847f-7431d66ea37d.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/d74e42e5-46f7-4850-847f-7431d66ea37d) [I am already a (free) member - this website does not recognise me](https://www.moremomentum.eu/events/202402-navigating-multiple-disruptive-forces-in-service#cookies) ### View the recording, slides and meeting notes ![pending-meeting-video-locked](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/pending-meeting-video-locked.png?width=318&height=179&name=pending-meeting-video-locked.png)   ![pending-meeting-slides-locked](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/pending-meeting-slides-locked.png?width=318&height=179&name=pending-meeting-slides-locked.png)   | ![notes-blocked-560x315](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/notes-blocked-560x315.png?width=560&height=315&name=notes-blocked-560x315.png) |   | | --- | --- | Only (free) members have access to recordings of **Kick-Off** meetings: - With a **Free Roundtable membership,** you will have access to the recording of the Kick-Off meetings you attended. - With a **Flex Access Roundtable membership**, you will have access to the recordings, slides and meeting notes of all kick-off meetings, as well as those you were not able to attend. [![Become a (Free) Roundtable member](https://no-cache.hubspot.com/cta/default/4208295/d74e42e5-46f7-4850-847f-7431d66ea37d.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/d74e42e5-46f7-4850-847f-7431d66ea37d)   ## Ask-Us-Anything meeting **February 12** During this meeting, we discussed some of the questions that have been submitted by participants beforehand, like: - Drafting a matrix of trends, potential impact, (weak) signs to monitor. **Become an All Access Roundtable member of the Executive Service Roundtable ** And join this **Ask-Us-Anything** meeting on: **February 12, 2024** - 09:30-10:30 CET - 16:30-17:30 SGT **Become an All Access Roundtable member of the Executive Service Roundtable ** And join this **Ask-Us-Anything** meeting on: **February 12, 2024** - 16:00-17:00 CET - 10:00-11:00 ET You missed both of these **Ask-Us-Anything** meetings on: **February 12, 2024** - 09:30-10:30 CET - 16:30-17:30 SGT **February 12, 2024** - 16:00-17:00 CET - 10:00-11:00 ET Only **All Access Roundtable Members** can join the extended Roundtable meetings, like the **Ask-Us-Anything** and **Deep-Dive** meetings.  [![Become an All Access Roundtable member](https://no-cache.hubspot.com/cta/default/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f) [I am already (free) member - this website does not recognise me](https://www.moremomentum.eu/events/202402-navigating-multiple-disruptive-forces-in-service#cookies) ### View the recording, slides and meeting notes ![202304-how-to-successfully-execute-service-strategy-locked-video-560x315](https://www.moremomentum.eu/hs-fs/hubfs/images/roundtables/202304-how-to-successfully-execute-service-strategy-locked-video-560x315.png?width=318&height=179&name=202304-how-to-successfully-execute-service-strategy-locked-video-560x315.png) ![pending-meeting-slides-locked](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/pending-meeting-slides-locked.png?width=318&height=179&name=pending-meeting-slides-locked.png)   | ![notes-blocked-560x315](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/notes-blocked-560x315.png?width=560&height=315&name=notes-blocked-560x315.png) |   | | --- | --- | [![Become an All Access Roundtable member](https://no-cache.hubspot.com/cta/default/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f) Only **All Access Roundtable Members** have access to recordings, slide decks and meeting notes of **Ask-Us-Anything** meetings.   ## Deep-Dive meeting **February 19** During this meeting, we made a Deep-Dive on two sub-topics chosen by the participants beforehand. For the first 30 minutes, we presented best practices and insights, after which we continued with a 30-minute peer discussion. We covered: - How to strategically navigate (potential) disruption.  - What actions to take? **Become an All Access Roundtable member of the Executive Service Roundtable ** And join this **Deep-Dive** meeting on: **February 19, 2024** - 09:30-10:30 CET - 16:30-17:30 SGT **Become an All Access Roundtable member of the Executive Service Roundtable ** And join this **Deep-Dive** meeting on: **February 19, 2024** - 16:00-17:00 CET - 10:00-11:00 ET You missed both of these **Deep-Dive** meetings on: **February 19** - 09:30-10:30 CET - 16:30-17:30 SGT **February 19** - 16:00-17:00 CET - 10:00-11:00 ET Only **All Access Roundtable Members** can join the extended Roundtable meetings, like the **Ask-Us-Anything** and **Deep-Dive** meetings.  [![Become an All Access Roundtable member](https://no-cache.hubspot.com/cta/default/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f) [I am already (free) member - this website does not recognise me](https://www.moremomentum.eu/events/202402-navigating-multiple-disruptive-forces-in-service#cookies) ### View the recording, slides and meeting notes ![202304-how-to-successfully-execute-service-strategy-locked-video-560x315](https://www.moremomentum.eu/hs-fs/hubfs/images/roundtables/202304-how-to-successfully-execute-service-strategy-locked-video-560x315.png?width=318&height=179&name=202304-how-to-successfully-execute-service-strategy-locked-video-560x315.png) ![pending-meeting-slides-locked](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/pending-meeting-slides-locked.png?width=318&height=179&name=pending-meeting-slides-locked.png)   | ![notes-blocked-560x315](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/notes-blocked-560x315.png?width=560&height=315&name=notes-blocked-560x315.png) |   | | --- | --- | Only **All Access Roundtable Members** have access to recordings, slide decks and meeting notes of **Ask-Us-Anything** meetings. [![Become an All Access Roundtable member](https://no-cache.hubspot.com/cta/default/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f)   ## Ask-Us-Anything meeting **February 26** During this meeting, we discussed some of the questions that have been submitted by participants beforehand, like: - How to develop a sense of urgency to anticipate potential disruption  - Where to start if disruption is not really on our strategic agenda   **Become an All Access Roundtable member of the Executive Service Roundtable ** And join this **Ask-Us-Anything** meeting on: **February 26, 2024** - 09:30-10:30 CET - 16:30-17:30 SGT **Become an All Access Roundtable member of the Executive Service Roundtable ** And join this **Ask-Us-Anything** meeting on: **February 26, 2024** - 16:00-17:00 CET - 10:00-11:00 ET You missed both of these **Ask-Us-Anything** meetings on: **February 26, 2024** - 09:30-10:30 CET - 16:30-17:30 SGT **February 26, 2024** - 16:00-17:00 CET - 10:00-11:00 ET Only **All Access Roundtable Members** can join the extended Roundtable meetings, like the **Ask-Us-Anything** and **Deep-Dive** meetings.  [![Become an All Access Roundtable member](https://no-cache.hubspot.com/cta/default/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f) [I am already (free) member - this website does not recognise me](https://www.moremomentum.eu/events/202402-navigating-multiple-disruptive-forces-in-service#cookies) ### View the recording, slides and meeting notes ![pending-meeting-video-locked](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/pending-meeting-video-locked.png?width=318&height=179&name=pending-meeting-video-locked.png)   ![pending-meeting-slides-locked](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/pending-meeting-slides-locked.png?width=318&height=179&name=pending-meeting-slides-locked.png)   | ![notes-blocked-560x315](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/notes-blocked-560x315.png?width=560&height=315&name=notes-blocked-560x315.png) |   | | --- | --- | Only **All Access Roundtable Members** have access to recordings, slide decks and meeting notes of **Ask-Us-Anything** meetings. [![Become an All Access Roundtable member](https://no-cache.hubspot.com/cta/default/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f.png)](https://cta-redirect.hubspot.com/cta/redirect/4208295/d5c724b7-6f29-4484-afac-7277128e0e7f)   ## Overview of meetings in each monthly Roundtable Every month, we start a new Roundtable with another theme. For each monthly Roundtable, we will host 4 online meetings of 1 hour each: 1. A **Kick-Off** meeting on the first Monday of the Month. We present best practices and practical frameworks, after which we have a peer discussion. 2. A first **Ask-Us-Anything** meeting on the second Monday of the month. We will discuss a few of the questions that were submitted by participants beforehand. 3. A **Deep-Dive** meeting on the third Monday of the month. We present a deep-dive on the 1-2 topics participants chose, after which we have a peer discussion. 4. A second **Ask-Us-Anything** meeting on the fourth Monday of the month. To close the topic, we will discuss a few of the questions that were submitted by participants beforehand. We run each meeting in two sessions to allow participants from most time zones to participate. The Kick-Off meetings are for all (free) members. The other three meetings are only for All Access members. Check out the differences between the [different Roundtable memberships](https://www.moremomentum.eu/offerings/roundtable-memberships) here. ## Cookies are required This website requires cookies to recognise you as a participant or a member and adequately show you the meetings and resources. If the website currently does not recognise you as a participant in a meeting or as a Roundtable member, the following two quick steps can fix this (click both buttons). In case this does not work, please [contact our support team](https://www.moremomentum.eu/customer-support). 1. Allow cookie for this site   [2. 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