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Executive Service Roundtable - April 2023

How to Successfully Execute Your Service Strategy 

3 approaches that boost buy-in, engagement and ownership 

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Below you can find all the information related to the Roundtable of April 2023: How to Execute Your Service Strategy.

Here is how you can benefit, without being a member (yet): 

  • Join the presentations (not the peer discussions immediately afterwards) at the beginning of the Kick-off meetings each month.
  • Join a full Kick-Off meeting (presentation and peer discussion) as a trial before becoming a (free) member.

Become a roundtable member for to benefit from:

  • Extended meetings, like Ask-Us-anything and Deep-Dive meetings, each month.
  • Recordings, slide decks and meeting notes of the meetings.

Become a (free) member of the Executive Service Roundtable

I am already a (free) member - this website does not recognise me

Join our next Executive Service Roundtable on "Building Trusted Partnerships  in the Digital and Remote Service Era"

Introduction

Every service strategy is a transformation strategy and aims to drive significant changes at a good pace.

So, the fact that 2/3 of the strategies fail in execution is a serious challenge we must fix.  

In essence, there are 3 causes: 

  1. Most of our strategies are not strategies to win.
  2. Common processes to develop a strategy do not build buy-in.
  3. Traditional approaches for strategic planning and execution block agility and ownership.

In the Executive Service Roundtable of April, we will discuss 3 approaches to ensure an adequate execution of your service strategy, while at the same time improving employee engagement.

  • Articulate a compelling “why”.
  • Develop sub-strategies.
  • Establish an Objectives-Key Results habit.
 

Kick-Off meeting

April 26 & 27

Key topics discussed:

  • Articulate a compelling “why”: 
    • Formulate a winning aspiration.
    • Keep the core purpose alive.
  • Develop sub-strategies:
    • Each department and team have their own winning strategy.
    • These strategies should be winning strategies.
    • We need a top-down and bottom-up process.
  • Establish an Objectives-Key Results habit:
    • Each team defines bold and aspirational goals.
    • These are aligned with the overall goals.
    • Each goal has clear Key Results as the target .

Become a (free) member of the Executive Service Roundtable 

And join the Kick-Off meeting (presentation & peer discussion) of this Roundtable on:

April 26, 2023
- 16:00-17:00 CET
- 10:00-11:00 ET

Reserve a seat to try first

Become a (free) member of the Executive Service Roundtable 

And join the Kick-Off meeting (presentation & peer discussion) of this Roundtable on:

April 27, 2023
- 09:30-10:30 CET
- 15:30-16:30 SGT

Reserve a seat to try first

You missed both of these Kick-Off meetings on:

April 26, 2023
- 16:00-17:00 CET
- 10:00-11:00 ET

April 27, 2023
- 09:30-10:30 CET
- 15:30-16:30 SGT

Our presentations at the beginning of every Kick-Off meeting are accessible to everyone.

The peer discussions after these presentations are for (free) members only.

  • Become a (free) member now to join the full Kick-Off meetings.
  • Or try one full session first - reserve your seat above).

Become a (Free) Roundtable member

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

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202304-how-to-successfully-execute-service-strategy-locked-560x315
notes-blocked-560x315  

Only (free) members have access to recordings, slide decks and meeting notes of Kick-Off meetings:

  • With a Free Roundtable membership, you will have access to the materials of the Kick-Off meetings you attended.
  • With a Flex Access Roundtable membership, you will have access to the materials of all kick-off meetings, also of those for which you did not reserve or did not attend.
Become a (Free) Roundtable member
 

Ask-Us-Anything meeting

May 15

During this meeting, we will be discussing some of the questions that have been submitted by participants beforehand, like:

  • How to get the buy-in of your senior executives or executive leadership team?
  • How to cascade objectives and key-results to my teams?
  • How to change the habits (culture) in my leadership team?

Submit your (additional) questions in an email or in the form when reserving your seat.

The objective of your questions can be:

  • Getting answers to our questions.
  • Getting feedback on our ideas or plans.
  • Brainstorming best practices.

Become an All Access Roundtable member of the Executive Service Roundtable 

And join this Ask-Us-Anything meeting on:

May 15, 2023
- 09:30-10:30 CET
- 15:30-16:30 SGT

Become an All Access Roundtable member of the Executive Service Roundtable 

And join this Ask-Us-Anything meeting on:

May 15, 2023
- 16:00-17:00 CET
- 10:00-11:00 ET

You missed both of these Ask-Us-Anything meetings on:

May 15, 2023
- 09:30-10:30 CET
- 15:30-16:30 SGT

May 15, 2023
- 16:00-17:00 CET
- 10:00-11:00 ET

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

Become an All Access Roundtable member

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

202304-how-to-successfully-execute-service-strategy-locked-video-560x315
pending-meeting-slides-locked

 

notes-blocked-560x315  

Only All Access Roundtable members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Become an All Access Roundtable member

 

Overview of meetings in each monthly Roundtable

Every month, we start a new Roundtable with another theme.

For each monthly Roundtable, we will host 4 online meetings of 1 hour each:

  1. A Kick-Off meeting on the first Monday of the Month.
    We present best practices and practical frameworks, after which we have a peer discussion.
  2. A first Ask-Us-Anything meeting on the second Monday of the month.
    We will discuss a few of the questions that were submitted by participants beforehand.
  3. A Deep-Dive meeting on the third Monday of the month.
    We present a deep-dive on the 1-2 topics participants chose, after which we have a peer discussion.
  4. A second Ask-Us-Anything meeting on the fourth Monday of the month.
    To close the topic, we will discuss a few of the questions that were submitted by participants beforehand.

We run each meeting in two sessions to allow participants from most time zones to participate.

The Kick-Off meetings are for all (free) members.

The other three meetings are only for All Access members.

Check out the differences between the different Roundtable memberships here.

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