Accelerating your customers' adoption for your advanced services       

Introduction

In the dynamic world of service transformation, you as a service provider as well as your customers are on an exciting and challenging journey. It’s all about embracing digitalization in operations and asset management.  

However, this transition is not without its challenges. Your customers face several barriers in adopting your advanced services and new technologies, including: 

• Risk: Navigating uncertainties associated with new solutions. 
• Change and Disruption: Adjusting to different processes and operational shifts. 
• Complexity: Overcoming the intricacies of advanced technological implementations. 

Service providers capable of accelerating their customers' adoption of advanced services will lead their industry. This acceleration is not just about staying ahead; it's about realizing consistent growth in both existing and new service offerings. 

A crucial question arises: What actions can your customers take to speed up the adoption of your advanced services? More importantly, how can you, as a service provider, facilitate this process? 

In our upcoming Executive Service Roundtable in May, we delve into three essential capabilities that are pivotal in driving the adoption of your advanced services. 

Join us at the Executive Service Roundtable in May 2024, where we will unpack the 3 key questions:

• Identifying Customers’ Obstacles to Adoption 
• The Importance of Quicker Adoption 
• Strategies to accelerate adoption 

Kick-Off meeting

May 7

Key topics:

Identifying Customers’ Obstacles to Adoption 

• Perception of value, cost, and priorities. 
• Organisational changing. 
• Risk and uncertainties 

The Importance of Quicker Adoption 

• From your customers’ perspective 
• From your perspective as a service provider 

Strategies to Accelerate Adoption 

• Perception of value, cost, and risk 
• Reducing complexity and risk 
• Enablement 

 

Our presentations at the beginning of every Kick-Off meeting are accessible to everyone.

The peer discussions after these presentations are for (free) members only.

• Become a (free) member now to join the full Kick-Off meetings.
• Or try one full session first - reserve your seat above).

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View the recording, slides and meeting notes

Only (free) members have access to recordings of Kick-Off meetings:

• With a Free Roundtable membership, you will have access to the recording of the Kick-Off meetings you attended.
• With a Flex Access Roundtable membership, you will have access to the recordings, slides and meeting notes of all kick-off meetings, as well as those you were not able to attend.

Ask-Us-Anything meeting

May 14

During this meeting, we will be discussing some of the questions that have been submitted by participants beforehand, like:

• To be decided after the first meeting of this Roundtable

Submit your (additional) questions in an email or in the form when reserving your seat.

The objective of your questions can be:

• Getting answers to our questions.
• Getting feedback on our ideas or plans.
• Brainstorming best practices.

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Deep-Dive meeting

May 22

During this meeting, we will be making a Deep-Dive on one or two sub-topics chosen by the participants beforehand.

For the first 30 minutes, we will present best practices and insights, after which we will continue with a 30-minute peer discussion.

We will cover:

• To be decided after the first meetings of this Roundtable.

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Ask-Us-Anything meeting

May 28

During this meeting, we will be discussing some of the questions that have been submitted by participants beforehand, like:

• TBD

Submit your (additional) questions by writing an email to us.

The objective of your questions can be:

• Getting answers to our questions.
• Getting feedback on our ideas or plans.
• Brainstorming best practices.

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Overview of meetings in each monthly Roundtable

Every month, we start a new Roundtable with another theme.

For each monthly Roundtable, we will host 4 online meetings of 1 hour each:

1. A Kick-Off meeting on the first Monday of the Month.
   We present best practices and practical frameworks, after which we have a peer discussion.
2. A first Ask-Us-Anything meeting on the second Monday of the month.
   We will discuss a few of the questions that were submitted by participants beforehand.
3. A Deep-Dive meeting on the third Monday of the month.
   We present a deep-dive on the 1-2 topics participants chose, after which we have a peer discussion.
4. A second Ask-Us-Anything meeting on the fourth Monday of the month.
   To close the topic, we will discuss a few of the questions that were submitted by participants beforehand.

We run each meeting in two sessions to allow participants from most time zones to participate.

The Kick-Off meetings are for all (free) members.

The other three meetings are only for All Access members.

Check out the differences between the different Roundtable memberships here.

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