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Executive Service Roundtable - MAY 2024

Accelerating your customers' adoption for your advanced services       

Increase your customer value and drive the pace in your service transformation 
 

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Below you can find all the information related to the Roundtable of May 2024: Increase your customer value and drive the pace in your service transformation.

Here is how you can benefit, without being a member

  • Join the presentations (not the peer discussions immediately afterwards) at the beginning of the Kick-off meetings each month.
  • Join a full Kick-Off meeting (presentation and peer discussion) as a trial before becoming a (free) member.

Become a roundtable member to benefit from:

  • Extended meetings, like Ask-Us-Anything and Deep-Dive meetings, each month.
  • Recordings, slide decks and meeting notes of the meetings.

Become a (free) member of the Executive Service Roundtable

I am already a (free) member - this website does not recognise me

Join our next Executive Service Roundtable on "Generating Demand for Your  Advanced Services"

Introduction

In the dynamic world of service transformation, you as a service provider as well as your customers are on an exciting and challenging journey. It’s all about embracing digitalization in operations and asset management.  

However, this transition is not without its challenges. Your customers face several barriers in adopting your advanced services and new technologies, including: 

  • Risk: Navigating uncertainties associated with new solutions. 
  • Change and Disruption: Adjusting to different processes and operational shifts. 
  • Complexity: Overcoming the intricacies of advanced technological implementations. 

Service providers capable of accelerating their customers' adoption of advanced services will lead their industry. This acceleration is not just about staying ahead; it's about realizing consistent growth in both existing and new service offerings. 

A crucial question arises: What actions can your customers take to speed up the adoption of your advanced services? More importantly, how can you, as a service provider, facilitate this process? 

In our upcoming Executive Service Roundtable in May, we delve into three essential capabilities that are pivotal in driving the adoption of your advanced services. 

Join us at the Executive Service Roundtable in May 2024, where we will unpack the 3 key questions:

  • Identifying Customers’ Obstacles to Adoption 
  • The Importance of Quicker Adoption 
  • Strategies to accelerate adoption 
 

Kick-Off meeting

May 7

Key topics:

Identifying Customers’ Obstacles to Adoption 

  • Perception of value, cost, and priorities. 
  • Organisational changing. 
  • Risk and uncertainties 

The Importance of Quicker Adoption 

  • From your customers’ perspective 
  • From your perspective as a service provider 

Strategies to Accelerate Adoption 

  • Perception of value, cost, and risk 
  • Reducing complexity and risk 
  • Enablement 
 

Become a (free) member of the Executive Service Roundtable 

And join this Kick-Off meeting (presentation & peer discussion) on:

May 7, 2024
- 09:00-10:00 CET
- 15:00-16:00 SGT

Reserve a seat to try first

Become a (free) member of the Executive Service Roundtable 

And join this Kick-Off meeting (presentation & peer discussion)  on:

May 7, 2024
- 16:00-17:00 CET
- 10:00-11:00 ET

Reserve a seat to try first

You missed both of these Kick-Off meetings on:

February 5, 2024
- 09:30-10:30 CET
- 16:30-17:30 SGT

February 5, 2024
- 16:00-17:00 CET
- 10:00-11:00 ET

Our presentations at the beginning of every Kick-Off meeting are accessible to everyone.

The peer discussions after these presentations are for (free) members only.

  • Become a (free) member now to join the full Kick-Off meetings.
  • Or try one full session first - reserve your seat above).

Become a (Free) Roundtable member

I am already a (free) member - this website does not recognise me

View the recording, slides and meeting notes

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Only (free) members have access to recordings of Kick-Off meetings:

  • With a Free Roundtable membership, you will have access to the recording of the Kick-Off meetings you attended.
  • With a Flex Access Roundtable membership, you will have access to the recordings, slides and meeting notes of all kick-off meetings, as well as those you were not able to attend.
Become a (Free) Roundtable member
 

Ask-Us-Anything meeting

May 14

During this meeting, we will be discussing some of the questions that have been submitted by participants beforehand, like:

  • To be decided after the first meeting of this Roundtable

Submit your (additional) questions in an email or in the form when reserving your seat.

The objective of your questions can be:

  • Getting answers to our questions.
  • Getting feedback on our ideas or plans.
  • Brainstorming best practices.

Become an All Access Roundtable member of the Executive Service Roundtable 

And join this Ask-Us-Anything meeting on:

May 14, 2024
- 09:00-10:00 CET
- 15:00-16:00 SGT

Become an All Access Roundtable member of the Executive Service Roundtable 

And join this Ask-Us-Anything meeting on:

May 14, 2024
- 16:00-17:00 CET
- 10:00-11:00 ET

You missed both of these Ask-Us-Anything meetings on:

February 12, 2024
- 09:30-10:30 CET
- 16:30-17:30 SGT

February 12, 2024
- 16:00-17:00 CET
- 10:00-11:00 ET

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

Become an All Access Roundtable member

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

202304-how-to-successfully-execute-service-strategy-locked-video-560x315
pending-meeting-slides-locked

 

notes-blocked-560x315  

Become an All Access Roundtable member

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

 

Deep-Dive meeting

May 22

During this meeting, we will be making a Deep-Dive on one or two sub-topics chosen by the participants beforehand.

For the first 30 minutes, we will present best practices and insights, after which we will continue with a 30-minute peer discussion.

We will cover:

  • To be decided after the first meetings of this Roundtable.

Become an All Access Roundtable member of the Executive Service Roundtable 

And join this Deep-Dive meeting on:

May 22, 2024
- 09:00-10:00 CET
- 15:00-16:00 SGT

Become an All Access Roundtable member of the Executive Service Roundtable 

And join this Deep-Dive meeting on:

May 22, 2024
- 16:00-17:00 CET
- 10:00-11:00 ET

You missed both of these Deep-Dive meetings on:

February 19
- 09:30-10:30 CET
- 16:30-17:30 SGT

February 19
- 16:00-17:00 CET
- 10:00-11:00 ET

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

Become an All Access Roundtable member

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

202304-how-to-successfully-execute-service-strategy-locked-video-560x315
pending-meeting-slides-locked

 

notes-blocked-560x315  

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Become an All Access Roundtable member

 

Ask-Us-Anything meeting

May 28

During this meeting, we will be discussing some of the questions that have been submitted by participants beforehand, like:

  • TBD

Submit your (additional) questions by writing an email to us.

The objective of your questions can be:

  • Getting answers to our questions.
  • Getting feedback on our ideas or plans.
  • Brainstorming best practices.

Become an All Access Roundtable member of the Executive Service Roundtable 

And join this Ask-Us-Anything meeting on:

May 28, 2024
- 09:00-10:00 CET
- 15:00-16:00 SGT

Become an All Access Roundtable member of the Executive Service Roundtable 

And join this Ask-Us-Anything meeting on:

May 28, 2024
- 16:00-17:00 CET
- 10:00-11:00 ET

You missed both of these Ask-Us-Anything meetings on:

February 26, 2024
- 09:30-10:30 CET
- 16:30-17:30 SGT

February 26, 2024
- 16:00-17:00 CET
- 10:00-11:00 ET

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

Become an All Access Roundtable member

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

pending-meeting-video-locked

 

pending-meeting-slides-locked

 

notes-blocked-560x315  

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Become an All Access Roundtable member

 

Overview of meetings in each monthly Roundtable

Every month, we start a new Roundtable with another theme.

For each monthly Roundtable, we will host 4 online meetings of 1 hour each:

  1. A Kick-Off meeting on the first Monday of the Month.
    We present best practices and practical frameworks, after which we have a peer discussion.
  2. A first Ask-Us-Anything meeting on the second Monday of the month.
    We will discuss a few of the questions that were submitted by participants beforehand.
  3. A Deep-Dive meeting on the third Monday of the month.
    We present a deep-dive on the 1-2 topics participants chose, after which we have a peer discussion.
  4. A second Ask-Us-Anything meeting on the fourth Monday of the month.
    To close the topic, we will discuss a few of the questions that were submitted by participants beforehand.

We run each meeting in two sessions to allow participants from most time zones to participate.

The Kick-Off meetings are for all (free) members.

The other three meetings are only for All Access members.

Check out the differences between the different Roundtable memberships here.

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