---
title: Service Transformation Summit - Service Innovations
description: To drive a winning pace in your service transformation though advanced service innovation capabilities. Join in-person or online for valuable insights and networking opportunities.
image: https://www.moremomentum.eu/hubfs/MoreMomentum_no%20CTA%201080x608.jpg
---

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- [The Challenge](https://www.moremomentum.eu/the-service-transformation-challenge) 
    - [Why Service Transformation](https://www.moremomentum.eu/why-service-transformation)
    - [What Service Transformation Involves](https://www.moremomentum.eu/what-service-transformation-involves)
    - [Why Service Transformation Stalls](https://www.moremomentum.eu/why-service-transformation-stalls)
    - [How Manufacturers Can Move Forward](https://www.moremomentum.eu/how-manufacturers-can-move-forward)
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    - [Academy](https://www.moremomentum.eu/services/service-business-academy)
    - [ServiceTech Compass](https://www.moremomentum.eu/services/servicetech-compass)
    - [Magazine](https://www.moremomentum.eu/services/service-business-review)
- Insights 
    - [Blog](https://www.moremomentum.eu/blog)
    - [Service Transformation](https://www.moremomentum.eu/ultimate-guide-service-transformation)
    - [Service Innovation](https://www.moremomentum.eu/ultimate-guide-service-innovation)
    - [Service Benchmarking](https://www.moremomentum.eu/service-benchmarking)
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- [The Challenge](https://www.moremomentum.eu/the-service-transformation-challenge) 
    - [Why Service Transformation](https://www.moremomentum.eu/why-service-transformation)
    - [What Service Transformation Involves](https://www.moremomentum.eu/what-service-transformation-involves)
    - [Why Service Transformation Stalls](https://www.moremomentum.eu/why-service-transformation-stalls)
    - [How Manufacturers Can Move Forward](https://www.moremomentum.eu/how-manufacturers-can-move-forward)
- [Services](https://www.moremomentum.eu/services/overview-membership-services) 
    - [Memberships](https://www.moremomentum.eu/services/membership)
    - [Knowledge Sprints](https://www.moremomentum.eu/services/knowledge-sprints)
    - [Functional Circles](https://www.moremomentum.eu/services/functional-excellence-circles)
    - [Benchmark](https://www.moremomentum.eu/services/service-transformation-benchmark)
    - [Knowledge Hub](https://www.moremomentum.eu/services/knowledge-hub)
    - [Academy](https://www.moremomentum.eu/services/service-business-academy)
    - [ServiceTech Compass](https://www.moremomentum.eu/services/servicetech-compass)
    - [Magazine](https://www.moremomentum.eu/services/service-business-review)
- Insights
  
  
  
    - [Blog](https://www.moremomentum.eu/blog)
    - [Service Transformation](https://www.moremomentum.eu/ultimate-guide-service-transformation)
    - [Service Innovation](https://www.moremomentum.eu/ultimate-guide-service-innovation)
    - [Service Benchmarking](https://www.moremomentum.eu/service-benchmarking)
- [About](https://www.moremomentum.eu/about-moremomentum) 
    - [moreMomentum](https://www.moremomentum.eu/about-moremomentum)
    - [Partners](https://www.moremomentum.eu/partnerships)
    - [Contact Us](https://www.moremomentum.eu/contact)

###### Service Transformation Summit

 

# Advancing Your Service Innovation Capabilities    

### And accelerate growth in the digital era

- Theme
  
  To drive growth, we must offer new innovative high-value services, capturing new market segments.
  
  Driving growth through service innovation presents significant challenges:
  
    - Scarce resources for service development.
    - Absence of dedicated service product management teams.
    - Immature capability for service innovation and service product management.
    - Limited support from other functions and leadership.
    - Falling into the commodity trap, leading to standard and incomplete services.
    -  
  
  These challenges risk missed opportunities, increased failure risk, falling behind in market competition, and losing stakeholders' confidence.
  
  Developing advanced service innovation capabilities can be the tipping point, steering your organisation towards growth and success rather than threats and decline.
- Topics
  
  We will dive into 4 sub-topics:
  
    - Driving Service Innovation Strategy.
    - Succeed With The Best Innovation Methodologies.
    - New Service Introduction.
    - Agile Service Product Management.
- For whom
  
  Designed for global and regional leaders and professionals engaged in General Management, Service Strategy, Development, and Operations, including specialized roles in Digital Services, Marketing, Sales, Customer Success, and Pricing.
- Benefits
  
  In a rapidly evolving industry, staying current on emerging trends, practices, and effective strategies is essential for service leaders and developers. Keeping informed is not just critical—it's a strategic advantage that drives successful and continuous service transformation.

**Choose In-person or Online:**

- In-Person (Held)
- Online

 

| Amsterdam | June 5-7, 2024, |
| --- | --- |

 

 

| EMEA | December 3 & 4, 2024 |
| --- | --- |
| Americas | November 26 & 27, 2024 |
| APAC | December 10 & 11, 2024 |

 

[Get my tickets](https://www.moremomentum.eu/events/202406-summit-service-innovation#tickets)

[Reserve my seats](https://www.moremomentum.eu/events/202406-summit-service-innovation#tickets)

***Practitioners only***

###### Service Transformation Summit

 

# Building Trusted Partnerships in a Digital and Remote Service Era

## Work in progress

We are currently developing the program for this summit, including the exact theme, the main topics and the speakers.

If the theme has sparked your interest and you wish to stay informed about our progress, mark your calendar and (provisionally) reserve your spot on the right.

**Choose In-person or Online:**

- In-Person
- Online

 

| Singapore | February 5-6, 2025 |
| --- | --- |
| Chicago | February 19-20, 2025 |
| Amsterdam | March 5-6, 2025 |

 

 

| EMEA | April 15-16, 2025 |
| --- | --- |
| Americas | April 29-30, 2025 |
| APAC | May 6-7, 2025 |

 

[Get my ticket(s)](https://www.moremomentum.eu/events/202406-summit-service-innovation#tickets)

[Reserve my seat](https://www.moremomentum.eu/events/202406-summit-service-innovation#tickets)

***Practitioners only***

##### Focus on 1 challenge

 

##### Extensive discussions

 

##### Practitioners  Only

 

##### Global Coverage

 

- #### Summit Details
  
    - [Theme](https://www.moremomentum.eu/events/202406-summit-service-innovation#theme)
    - [Sub-topics](https://www.moremomentum.eu/events/202406-summit-service-innovation#topics)
    - [Speakers & hosts](https://www.moremomentum.eu/events/202406-summit-service-innovation#speakers)
    - [Agenda](https://www.moremomentum.eu/events/202406-summit-service-innovation#agenda)
    - [Who is it for](https://www.moremomentum.eu/events/202406-summit-service-innovation#who)
    - [Benefits of our format](https://www.moremomentum.eu/events/202406-summit-service-innovation#format)
    - [Venues](https://www.moremomentum.eu/events/202406-summit-service-innovation#venues)
    - [Frequently Asked Questions](https://www.moremomentum.eu/events/202406-summit-service-innovation#FAQ)

## About the theme

### Introduction

Are you striving to innovate your services in the highly dynamic, digital era?

Are you worried about falling behind in the race towards digital transformation?

You are not alone. Your fellow leaders face similar challenges and are finding innovative ways to overcome them.

Join us at the Service Innovation Summit to:

- Elevate your innovation game.
- Find the winning edge to accelerate growth in the digital era.
- Connect with peers, unveil groundbreaking strategies, and draw wisdom from industry leaders who have surmounted analogous hurdles.

 Don't let this opportunity slip away. Break through the barriers of traditional services and unleash your organisation's true potential for service innovation.

![MoreMomentum_no CTA 1080x608](https://www.moremomentum.eu/hs-fs/hubfs/MoreMomentum_no%20CTA%201080x608.jpg?width=1080&height=608&name=MoreMomentum_no%20CTA%201080x608.jpg)

### To drive growth, we must offer new innovative high-value services, capturing new market segments.

Driving growth through service innovation presents significant challenges:

- Scarce resources for service development.
- Absence of dedicated service product management teams.
- Immature capability for service innovation and service product management.
- Limited support from other functions and leadership.
- Falling into the commodity trap, leading to standard and incomplete services.

- #### Read more
  
  These challenges risk missed opportunities, increased failure risk, falling behind in market competition and losing confidence from stakeholders.
  
  Developing advanced service innovation capabilities can be the tipping point, steering your organization towards growth and success rather than threats and decline.
  
  **Building advanced service innovation capabilities will result in:**
  
    - Accelerated growth and expanded market share.
    - Reinforced competitive positioning in the market.
    - Enhanced customer satisfaction and loyalty.
    - Gained and sustained strategic commitment from stakeholders.
    - Increased confidence and engagement among teams.
    - A remarkable reputation as an industry leader in service innovation.
  
   
  
  **Failure – however - could result in:**
  
    - Stagnation in service transformation.
    - Excessive risk of loss after substantial investment.
    - Losing ground to competitors.
    - Missed market opportunities.
    - Erosion of stakeholder trust and confidence.
    - Inability to meet evolving customer needs.

## Topics we will discuss

### Driving Service Innovation Strategy

Today's competitive landscape requires not just innovating for the present but also envisioning future growth. You can develop a robust and versatile service innovation strategy by focusing on a tri-fold timeline (today, tomorrow, and the day after tomorrow). 

We will discuss how to distinguish between different types of innovation and allocate resources accordingly, establishing a harmonious alignment with your broader service transformation strategy. 

The crucial importance of this strategy lies in its capacity to foster both immediate results and long-term prosperity while securing buy-in from key stakeholders.

[Read the blog: Drive Faster Service Transformation With Your Innovation Strategy](https://www.moremomentum.eu/blog/innovation-strategy/drive-faster-service-transformation-with-innovation-strategy)

 

### Succeed With The Best Innovation Methodologies

In the rapidly evolving world of service provision, employing the right innovation methodology can be the cornerstone for success. The wide choice can often be overwhelming, so understanding and selecting the appropriate approach is essential.

We will discuss the various innovation methodologies — from business model innovation and ideation techniques to the Lean Start-Up approach, service design principles, and stage gate innovation — and delve into the scenarios, highlighting when each methodology shines and when it might be less applicable.

By mastering these methodologies, organizations can streamline their innovation processes, create relevant solutions, mitigate risks, and build a competitive position to drive growth.

[Read the Blog: Tailoring The Right Innovation Methodology For Each Phase In B2B Services](https://www.moremomentum.eu/blog/innovation-strategy/tailoring-right-innovation-methodology-each-phase-b2b-services)

### New Service Introduction

Many new products and services fail due to poor introduction. This critical phase is about two core dimensions: preparing the internal organisation for a successful launch and commercialising the service to gain maximum market traction.

We will delve deep into strategies that ensure both:

- Internal readiness: aligning teams, refining processes, and setting the right infrastructure.
- Effective commercialisation:  positioning the service aptly in the market, pricing strategies, and stakeholder engagement.  

By mastering the nuances of service introduction, organisations can ensure a smooth internal transition while capitalising on market opportunities.

[Read the Blog:](https://www.moremomentum.eu/blog/innovation-strategy/mastering-new-service-introduction-often-overlooked-key-to-success)[Mastering New Service Introduction: The Often-Overlooked Key To Success](https://www.moremomentum.eu/blog/innovation-strategy/mastering-new-service-introduction-often-overlooked-key-to-success)

### Agile Service Product Management

Agile service product management is crucial for staying competitive in the dynamic digital landscape.

This has a pivotal role in fulfilling customers' changing demands, driving service revenue and service transformation, and integration across functions like service innovations, marketing, and sales. Focusing on strategic, operational, and market aspects, it highlights the use of agile methodologies for rapid adaptation and effective service delivery.

We'll explore how this approach is key to successful service transformation and growth in the service business.

[Read the Blog: Advancing Your Service Product Management For Growth](https://www.moremomentum.eu/blog/innovation-strategy/advancing-service-product-management-for-growth)

[Get my ticket(s) now](https://www.moremomentum.eu/events/202406-summit-service-innovation#tickets)

[Reserve my seat](https://www.moremomentum.eu/events/202406-summit-service-innovation#tickets)

***Practitioners only***

> The smaller setting allows for much more focused and in-depth conversations. In this Service Transformation Summit, we go deep on a specific topic, which I think it's beneficial, especially knowing that there will be other summits to cover other topics.

##### Navè Orgad

###### DIRECTOR, BUSINESS DEVELOPMENT & CUSTOMER EXPERIENCE, KONECRANES

![nave-orgad-konecranes](https://www.moremomentum.eu/hubfs/images/headshots/external/nave-orgad-konecranes.jpeg)

## Speakers - your peers

*Participants of both online and in-person Chapters can access every presentation of all Chapters after the Summit.*

**Choose your preferred option:**

- Amsterdam (InPerson) - Held
- EMEA (Online)
- Americas (Online)
- APAC (Online)

| ### Kelly Cole  ###### General Manager, Electrical Power at Finning UK & Ireland |  |
| --- | --- |
| ![kelly-cole](https://www.moremomentum.eu/hs-fs/hubfs/images/headshots/external/kelly-cole.jpeg?width=450&height=450&name=kelly-cole.jpeg) ![Finning_CAT](https://www.moremomentum.eu/hs-fs/hubfs/Finning_CAT.png?width=500&height=128&name=Finning_CAT.png) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/kelly-cole-5723ab23/) | **Kelly Cole** is a seasoned professional in the field of electrical power, currently serving as the General Manager at Finning UK & Ireland. Kelly's journey began at GE Aviation where served in various roles, including as a Regional Director for Commercial Field Service and as CFM Life Cycle Growth Leader for EMEA. **Finning UK & Ireland** is the world's largest Caterpillar dealer, delivering unparalleled service for over 90 years. With a firm commitment to service excellence, the company is headquartered in Cannock, UK, and provides its services across the UK and Ireland. The company operates in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. It is also involved in diverse industrial markets such as oil & gas, electric power, marine, industrial applications, earthmoving & construction, industrial & waste, extraction & paving, and agriculture. Finning's service capabilities extend beyond simply selling and renting equipment. The company provides parts and service for equipment and engines, delivering solutions that allow customers to achieve the lowest equipment owning and operating costs while maximizing uptime. This commitment to customer success, combined with their broad product support infrastructure, sets them apart in the industry. Globally, Finning employs over 12,000 people and operates in three geographies, with the head office located in Vancouver, Canada. |
| ### François Lejard ###### Executive Vice President Services |  |
| ![francois lejard](https://www.moremomentum.eu/hs-fs/hubfs/francois%20lejard.jpeg?width=450&height=450&name=francois%20lejard.jpeg) ![sidel 500x352](https://www.moremomentum.eu/hs-fs/hubfs/images/external-logos/sidel%20500x352.png?width=500&height=351&name=sidel%20500x352.png) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/francoislejard/) | **François Lejard** joined Sidel in 1991 as part of the Services organisation, subsequently fulfilling roles in Project Management, Sales, Regional Management, Marketing and Business Development, before spearheading Sales Management in the Middle East, where he developed and led Sidel's regional subsidiary. François subsequently assumed senior-management roles in Europe, including most recently Sales Vice President ECA, where he has been instrumental in consolidating our Northern Europe Region and developing our presence and business in the ECA Region. François holds a degree in European business from LTP J. D'Arc in France. **Sidel** is a leading provider of equipment, services and complete solutions for packaging liquids, foods, home and personal care products in PET, can, glass and other materials. People all over the world consume products packaged by Sidel Group solutions every day. Each of those packaging solutions is developed according to our goal to deliver the highest quality standards to consumers. There are close to 40,000 Sidel Group machines in operation in over 190 countries today. Every one of them is the result of over 170 years of proven. |
| ### Lucas Rigotto ###### Senior Vice President, Chief Service Officer at GEA Group, Liquid and Powder Technologies Division |  |
| ![lucas-rigotto](https://www.moremomentum.eu/hs-fs/hubfs/images/headshots/external/lucas-rigotto.jpeg?width=450&height=450&name=lucas-rigotto.jpeg) ![GEA Group](https://www.moremomentum.eu/hs-fs/hubfs/GEA%20Group.jpeg?width=500&height=500&name=GEA%20Group.jpeg) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/lucasrigotto/https://www.linkedin.com/in/lucasrigotto/) | **GEA** is one of the largest technology suppliers for food processing and various other industries. The global group specialises in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio. |
| ### François Ichtertz ###### Director Service Innovation at Endress+Hauser Group |  |
| ![francois-ichtertz](https://www.moremomentum.eu/hs-fs/hubfs/images/headshots/external/francois-ichtertz.jpeg?width=450&height=450&name=francois-ichtertz.jpeg) ![Endress+Hauser Group](https://www.moremomentum.eu/hs-fs/hubfs/Endress+Hauser%20Group.jpeg?width=500&height=500&name=Endress+Hauser%20Group.jpeg) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/francois-ichtertz-6435b218/) | **François Ichtertz** has consistently moulded his career in the field of digitalization, establishing himself as both a seasoned expert and a proficient leader. In diverse leadership roles, he has directed global teams toward a shared objective: providing valuable guidance to large industrial clients in leveraging digital technology effectively for practical applications. In his previous role, he spearheaded the initiation of a new digital and IIoT program, collaborating with his teams to establish Endress+Hauser's Netilion IIoT platform. He successfully launched the first SaaS-based digital services. Francois holds a Master of Advanced Studies in Computer Science and Automation from the University of Haute Alsace in France. His passion lies in transforming organizations through digitalization and agility. Currently, as the Director of Innovation and head of the global service portfolio at the Endress+Hauser Group, he has a dual focus. On one hand, he aims to bring innovation in products and services closer together, and on the other, he seeks to incorporate more technology as a means of differentiation. **Endress+Hauser** is a global leader in measurement instrumentation, services and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety and environmental impact. Our customers come from various industries, including chemical, food and beverage, life sciences, power and energy, mining, minerals and metals, oil and gas and water and wastewater. |

 

###### Presentations

Watch the presentations online at your convenience:

- Recordings of the presentations (speakers & slides).
- Download the slides.

| ### Kelly Cole  ###### General Manager, Electrical Power at Finning UK & Ireland |  |
| --- | --- |
| ![kelly-cole](https://www.moremomentum.eu/hs-fs/hubfs/images/headshots/external/kelly-cole.jpeg?width=450&height=450&name=kelly-cole.jpeg) ![Finning_CAT](https://www.moremomentum.eu/hs-fs/hubfs/Finning_CAT.png?width=500&height=128&name=Finning_CAT.png) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/kelly-cole-5723ab23/) | **Kelly Cole** is a seasoned professional in the field of electrical power, currently serving as the General Manager at Finning UK & Ireland. Kelly's journey began at GE Aviation where served in various roles, including as a Regional Director for Commercial Field Service and as CFM Life Cycle Growth Leader for EMEA. **Finning UK & Ireland** is the world's largest Caterpillar dealer, delivering unparalleled service for over 90 years. With a firm commitment to service excellence, the company is headquartered in Cannock, UK, and provides its services across the UK and Ireland. The company operates in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. It is also involved in diverse industrial markets such as oil & gas, electric power, marine, industrial applications, earthmoving & construction, industrial & waste, extraction & paving, and agriculture. Finning's service capabilities extend beyond simply selling and renting equipment. The company provides parts and service for equipment and engines, delivering solutions that allow customers to achieve the lowest equipment owning and operating costs while maximizing uptime. This commitment to customer success, combined with their broad product support infrastructure, sets them apart in the industry. Globally, Finning employs over 12,000 people and operates in three geographies, with the head office located in Vancouver, Canada. |
| ### François Lejard ###### Executive Vice President Services |  |
| ![francois lejard](https://www.moremomentum.eu/hs-fs/hubfs/francois%20lejard.jpeg?width=450&height=450&name=francois%20lejard.jpeg) ![sidel 500x352](https://www.moremomentum.eu/hs-fs/hubfs/images/external-logos/sidel%20500x352.png?width=500&height=351&name=sidel%20500x352.png) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/francoislejard/) | **François Lejard** joined Sidel in 1991 as part of the Services organisation, subsequently fulfilling roles in Project Management, Sales, Regional Management, Marketing and Business Development, before spearheading Sales Management in the Middle East, where he developed and led Sidel's regional subsidiary. François subsequently assumed senior-management roles in Europe, including most recently Sales Vice President ECA, where he has been instrumental in consolidating our Northern Europe Region and developing our presence and business in the ECA Region. François holds a degree in European business from LTP J. D'Arc in France. **Sidel** is a leading provider of equipment, services and complete solutions for packaging liquids, foods, home and personal care products in PET, can, glass and other materials. People all over the world consume products packaged by Sidel Group solutions every day. Each of those packaging solutions is developed according to our goal to deliver the highest quality standards to consumers. There are close to 40,000 Sidel Group machines in operation in over 190 countries today. Every one of them is the result of over 170 years of proven. |
| ### Lucas Rigotto ###### Senior Vice President, Chief Service Officer at GEA Group, Liquid and Powder Technologies Division |  |
| ![lucas-rigotto](https://www.moremomentum.eu/hs-fs/hubfs/images/headshots/external/lucas-rigotto.jpeg?width=450&height=450&name=lucas-rigotto.jpeg) ![GEA Group](https://www.moremomentum.eu/hs-fs/hubfs/GEA%20Group.jpeg?width=500&height=500&name=GEA%20Group.jpeg) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/lucasrigotto/https://www.linkedin.com/in/lucasrigotto/) | **GEA** is one of the largest technology suppliers for food processing and various other industries. The global group specialises in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio. |
| ### François Ichtertz ###### Director Service Innovation at Endress+Hauser Group |  |
| ![francois-ichtertz](https://www.moremomentum.eu/hs-fs/hubfs/images/headshots/external/francois-ichtertz.jpeg?width=450&height=450&name=francois-ichtertz.jpeg) ![Endress+Hauser Group](https://www.moremomentum.eu/hs-fs/hubfs/Endress+Hauser%20Group.jpeg?width=500&height=500&name=Endress+Hauser%20Group.jpeg) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/francois-ichtertz-6435b218/) | **François Ichtertz** has consistently moulded his career in the field of digitalization, establishing himself as both a seasoned expert and a proficient leader. In diverse leadership roles, he has directed global teams toward a shared objective: providing valuable guidance to large industrial clients in leveraging digital technology effectively for practical applications. In his previous role, he spearheaded the initiation of a new digital and IIoT program, collaborating with his teams to establish Endress+Hauser's Netilion IIoT platform. He successfully launched the first SaaS-based digital services. Francois holds a Master of Advanced Studies in Computer Science and Automation from the University of Haute Alsace in France. His passion lies in transforming organizations through digitalization and agility. Currently, as the Director of Innovation and head of the global service portfolio at the Endress+Hauser Group, he has a dual focus. On one hand, he aims to bring innovation in products and services closer together, and on the other, he seeks to incorporate more technology as a means of differentiation. **Endress+Hauser** is a global leader in measurement instrumentation, services and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety and environmental impact. Our customers come from various industries, including chemical, food and beverage, life sciences, power and energy, mining, minerals and metals, oil and gas and water and wastewater. |

 

###### Presentations

Watch the presentations online at your convenience:

- Recordings of the presentations (speakers & slides).
- Download the slides.

| ### Kelly Cole  ###### General Manager, Electrical Power at Finning UK & Ireland |  |
| --- | --- |
| ![kelly-cole](https://www.moremomentum.eu/hs-fs/hubfs/images/headshots/external/kelly-cole.jpeg?width=450&height=450&name=kelly-cole.jpeg) ![Finning_CAT](https://www.moremomentum.eu/hs-fs/hubfs/Finning_CAT.png?width=500&height=128&name=Finning_CAT.png) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/kelly-cole-5723ab23/) | **Kelly Cole** is a seasoned professional in the field of electrical power, currently serving as the General Manager at Finning UK & Ireland. Kelly's journey began at GE Aviation where served in various roles, including as a Regional Director for Commercial Field Service and as CFM Life Cycle Growth Leader for EMEA. **Finning UK & Ireland** is the world's largest Caterpillar dealer, delivering unparalleled service for over 90 years. With a firm commitment to service excellence, the company is headquartered in Cannock, UK, and provides its services across the UK and Ireland. The company operates in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. It is also involved in diverse industrial markets such as oil & gas, electric power, marine, industrial applications, earthmoving & construction, industrial & waste, extraction & paving, and agriculture. Finning's service capabilities extend beyond simply selling and renting equipment. The company provides parts and service for equipment and engines, delivering solutions that allow customers to achieve the lowest equipment owning and operating costs while maximizing uptime. This commitment to customer success, combined with their broad product support infrastructure, sets them apart in the industry. Globally, Finning employs over 12,000 people and operates in three geographies, with the head office located in Vancouver, Canada. |
| ### François Lejard ###### Executive Vice President Services |  |
| ![francois lejard](https://www.moremomentum.eu/hs-fs/hubfs/francois%20lejard.jpeg?width=450&height=450&name=francois%20lejard.jpeg) ![sidel 500x352](https://www.moremomentum.eu/hs-fs/hubfs/images/external-logos/sidel%20500x352.png?width=500&height=351&name=sidel%20500x352.png) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/francoislejard/) | **François Lejard** joined Sidel in 1991 as part of the Services organisation, subsequently fulfilling roles in Project Management, Sales, Regional Management, Marketing and Business Development, before spearheading Sales Management in the Middle East, where he developed and led Sidel's regional subsidiary. François subsequently assumed senior-management roles in Europe, including most recently Sales Vice President ECA, where he has been instrumental in consolidating our Northern Europe Region and developing our presence and business in the ECA Region. François holds a degree in European business from LTP J. D'Arc in France. **Sidel** is a leading provider of equipment, services and complete solutions for packaging liquids, foods, home and personal care products in PET, can, glass and other materials. People all over the world consume products packaged by Sidel Group solutions every day. Each of those packaging solutions is developed according to our goal to deliver the highest quality standards to consumers. There are close to 40,000 Sidel Group machines in operation in over 190 countries today. Every one of them is the result of over 170 years of proven. |
| ### Lucas Rigotto ###### Senior Vice President, Chief Service Officer at GEA Group, Liquid and Powder Technologies Division |  |
| ![lucas-rigotto](https://www.moremomentum.eu/hs-fs/hubfs/images/headshots/external/lucas-rigotto.jpeg?width=450&height=450&name=lucas-rigotto.jpeg) ![GEA Group](https://www.moremomentum.eu/hs-fs/hubfs/GEA%20Group.jpeg?width=500&height=500&name=GEA%20Group.jpeg) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/lucasrigotto/https://www.linkedin.com/in/lucasrigotto/) | **GEA** is one of the largest technology suppliers for food processing and various other industries. The global group specialises in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio. |
| ### François Ichtertz ###### Director Service Innovation at Endress+Hauser Group |  |
| ![francois-ichtertz](https://www.moremomentum.eu/hs-fs/hubfs/images/headshots/external/francois-ichtertz.jpeg?width=450&height=450&name=francois-ichtertz.jpeg) ![Endress+Hauser Group](https://www.moremomentum.eu/hs-fs/hubfs/Endress+Hauser%20Group.jpeg?width=500&height=500&name=Endress+Hauser%20Group.jpeg) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/francois-ichtertz-6435b218/) | **François Ichtertz** has consistently moulded his career in the field of digitalization, establishing himself as both a seasoned expert and a proficient leader. In diverse leadership roles, he has directed global teams toward a shared objective: providing valuable guidance to large industrial clients in leveraging digital technology effectively for practical applications. In his previous role, he spearheaded the initiation of a new digital and IIoT program, collaborating with his teams to establish Endress+Hauser's Netilion IIoT platform. He successfully launched the first SaaS-based digital services. Francois holds a Master of Advanced Studies in Computer Science and Automation from the University of Haute Alsace in France. His passion lies in transforming organizations through digitalization and agility. Currently, as the Director of Innovation and head of the global service portfolio at the Endress+Hauser Group, he has a dual focus. On one hand, he aims to bring innovation in products and services closer together, and on the other, he seeks to incorporate more technology as a means of differentiation. **Endress+Hauser** is a global leader in measurement instrumentation, services and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety and environmental impact. Our customers come from various industries, including chemical, food and beverage, life sciences, power and energy, mining, minerals and metals, oil and gas and water and wastewater. |

 

###### Presentations

Watch the presentations online at your convenience:

- Recordings of the presentations (speakers & slides).
- Download the slides.

| ### Kelly Cole  ###### General Manager, Electrical Power at Finning UK & Ireland |  |
| --- | --- |
| ![kelly-cole](https://www.moremomentum.eu/hs-fs/hubfs/images/headshots/external/kelly-cole.jpeg?width=450&height=450&name=kelly-cole.jpeg) ![Finning_CAT](https://www.moremomentum.eu/hs-fs/hubfs/Finning_CAT.png?width=500&height=128&name=Finning_CAT.png) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/kelly-cole-5723ab23/) | **Kelly Cole** is a seasoned professional in the field of electrical power, currently serving as the General Manager at Finning UK & Ireland. Kelly's journey began at GE Aviation where served in various roles, including as a Regional Director for Commercial Field Service and as CFM Life Cycle Growth Leader for EMEA. **Finning UK & Ireland** is the world's largest Caterpillar dealer, delivering unparalleled service for over 90 years. With a firm commitment to service excellence, the company is headquartered in Cannock, UK, and provides its services across the UK and Ireland. The company operates in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. It is also involved in diverse industrial markets such as oil & gas, electric power, marine, industrial applications, earthmoving & construction, industrial & waste, extraction & paving, and agriculture. Finning's service capabilities extend beyond simply selling and renting equipment. The company provides parts and service for equipment and engines, delivering solutions that allow customers to achieve the lowest equipment owning and operating costs while maximizing uptime. This commitment to customer success, combined with their broad product support infrastructure, sets them apart in the industry. Globally, Finning employs over 12,000 people and operates in three geographies, with the head office located in Vancouver, Canada. |
| ### François Lejard ###### Executive Vice President Services |  |
| ![francois lejard](https://www.moremomentum.eu/hs-fs/hubfs/francois%20lejard.jpeg?width=450&height=450&name=francois%20lejard.jpeg) ![sidel 500x352](https://www.moremomentum.eu/hs-fs/hubfs/images/external-logos/sidel%20500x352.png?width=500&height=351&name=sidel%20500x352.png) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/francoislejard/) | **François Lejard** joined Sidel in 1991 as part of the Services organisation, subsequently fulfilling roles in Project Management, Sales, Regional Management, Marketing and Business Development, before spearheading Sales Management in the Middle East, where he developed and led Sidel's regional subsidiary. François subsequently assumed senior-management roles in Europe, including most recently Sales Vice President ECA, where he has been instrumental in consolidating our Northern Europe Region and developing our presence and business in the ECA Region. François holds a degree in European business from LTP J. D'Arc in France. **Sidel** is a leading provider of equipment, services and complete solutions for packaging liquids, foods, home and personal care products in PET, can, glass and other materials. People all over the world consume products packaged by Sidel Group solutions every day. Each of those packaging solutions is developed according to our goal to deliver the highest quality standards to consumers. There are close to 40,000 Sidel Group machines in operation in over 190 countries today. Every one of them is the result of over 170 years of proven. |
| ### Lucas Rigotto ###### Senior Vice President, Chief Service Officer at GEA Group, Liquid and Powder Technologies Division |  |
| ![lucas-rigotto](https://www.moremomentum.eu/hs-fs/hubfs/images/headshots/external/lucas-rigotto.jpeg?width=450&height=450&name=lucas-rigotto.jpeg) ![GEA Group](https://www.moremomentum.eu/hs-fs/hubfs/GEA%20Group.jpeg?width=500&height=500&name=GEA%20Group.jpeg) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/lucasrigotto/https://www.linkedin.com/in/lucasrigotto/) | **GEA** is one of the largest technology suppliers for food processing and various other industries. The global group specialises in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio. |
| ### François Ichtertz ###### Director Service Innovation at Endress+Hauser Group |  |
| ![francois-ichtertz](https://www.moremomentum.eu/hs-fs/hubfs/images/headshots/external/francois-ichtertz.jpeg?width=450&height=450&name=francois-ichtertz.jpeg) ![Endress+Hauser Group](https://www.moremomentum.eu/hs-fs/hubfs/Endress+Hauser%20Group.jpeg?width=500&height=500&name=Endress+Hauser%20Group.jpeg) [![linkedin](https://www.moremomentum.eu/hs-fs/hubfs/images/icons/linkedin.png?width=40&height=40&name=linkedin.png)](https://www.linkedin.com/in/francois-ichtertz-6435b218/) | **François Ichtertz** has consistently moulded his career in the field of digitalization, establishing himself as both a seasoned expert and a proficient leader. In diverse leadership roles, he has directed global teams toward a shared objective: providing valuable guidance to large industrial clients in leveraging digital technology effectively for practical applications. In his previous role, he spearheaded the initiation of a new digital and IIoT program, collaborating with his teams to establish Endress+Hauser's Netilion IIoT platform. He successfully launched the first SaaS-based digital services. Francois holds a Master of Advanced Studies in Computer Science and Automation from the University of Haute Alsace in France. His passion lies in transforming organizations through digitalization and agility. Currently, as the Director of Innovation and head of the global service portfolio at the Endress+Hauser Group, he has a dual focus. On one hand, he aims to bring innovation in products and services closer together, and on the other, he seeks to incorporate more technology as a means of differentiation. **Endress+Hauser** is a global leader in measurement instrumentation, services and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety and environmental impact. Our customers come from various industries, including chemical, food and beverage, life sciences, power and energy, mining, minerals and metals, oil and gas and water and wastewater. |

 

[Get my ticket(s) now](https://www.moremomentum.eu/events/202406-summit-service-innovation#tickets)

[Reserve my seat](https://www.moremomentum.eu/events/202406-summit-service-innovation#tickets)

***Practitioners only***

> We got a lot of ideas, a lot of good examples. Some of them we can implement immediately. Some others we have to think about and see how it will work for us. This Summit has given us a kind of a long list of opportunities.

##### Olivier Cocheril

###### VICE-PRESIDENT ASSET PERFORMANCE & MAINTENANCE SOLUTIONS, SIDEL

![olivier-cocheril-sidel](https://www.moremomentum.eu/hs-fs/hubfs/images/headshots/external/olivier-cocheril-sidel.jpeg?width=418&height=418&name=olivier-cocheril-sidel.jpeg)

## Your Hosts

![Jan van Veen - moreMomentum](https://www.moremomentum.eu/hubfs/images/headshots/team/Jan%20van%20Veen%20400x400%20transparent.png)

### Jan van Veen

###### Managing Director

 

[*Email*](mailto:jan.vanveen@moremomentum.eu) [*Linkedin*](https://www.linkedin.com/in/janvanveen1/)

![Danielė Masiulytė - moreMomentum](https://www.moremomentum.eu/hubfs/images/headshots/team/Daniele.png)

### Danielė Masiulytė

###### Community & Project Manager

[*Email*](mailto:daniele.masiulyte@moremomentum.eu) [*Linkedin*](https://www.linkedin.com/in/danielė-masiulytė-b98033188/)

## Agenda

*Participants of both online and in-person Chapters can access every presentation of all Chapters after the Summit.*

**Choose your preferred Chapter:**

- Amsterdam (InPerson) - Held
- EMEA (Online)
- Americas (Online)
- APAC (Online)

 

###### Wednesday - March 6

 

| **09:30** | **Registration** |
| --- | --- |
| **10:30** | **Opening** **Jan van Veen** An overview of the drivers for quick pace and fluid service strategy execution to drive growth and your service transformation |
| **11:00** | **Presentation: Drive the Data, Power the Strategy** **Paolo Dazi (Konecranes)** How to nurture mindset and engagement with data to drive strategy execution |
| **11:45** | **Presentation: Developing a digital DNA for the digital service transformation** **Martin Wendel (INNIO Group)** How to organise for high pace and continuous change? |
| **12:30** | **Lunch** |
| **13:30** | **Presentation: Building Winning Service Strategy Execution Capabilities** **Clinten van der Merwe (Tomra)** How to really your teams and stakeholders for atransformation? |
| **14:15** | **Presentation: Strategy execution in large matrix organisations** **Jan Tjurin (Nokia)** How can one execute strategy successfully in complex, diverse and international matrix organisation? |
| **15:00** | **Networking Break** |
| **15:30** | **Discussion: Buy-In, Engagement, and Ownership** |
| **17:40** | **Summary of the day** Plenary discussion summarising key take-aways of the day. |
| **18:00** | **Networking drinks** |
| **19:00** | **Dinner** |

 

###### Thursday - March 7

| **8:00** | **Discussion** Strategic Focus and Prioritization |
| --- | --- |
| **10:05** | **Networking break** |
| **10:25** | **Discussion** Accelerating Execution Pace |
| **12:30** | **Lunch** |
| **13:15** | **Discussion** Agility and Adaptability |
| **15:05** | **Summary of the Summit** We will conclude the interactive summit, packed with in-depth discussion sessions, with a final plenary discussion to summarise key takeaways. |
| **15:20** | **Closing remarks** **Jan van Veen** |
| **10:30** | **Goodbye** For those who are not in a rush, we can continue networking with some refreshments. |

 

###### Presentations

Watch the presentations online at your convenience:

- Recordings of the presentations (speakers & slides).
- Download the slides.

###### Tuesday - October 29

**All times are in CET**

| 13:30 | Open Jan van Veen |
| --- | --- |
| 13:40 | Discussion: Buy-In, Engagement, and Ownership |
| 15:00 | Bio-Break |
| 15:10 | Discussion: Strategic Focus and Prioritization |
| 16:30 | Closing of the day |

 

###### Wednesday - October 30

**All times are in CET**

| 13:30 | Discussion: Accelerating Execution Pace |
| --- | --- |
| 15:50 | Bio-Break |
| 15:00 | Discussion: Agility and Adaptability |
| 16:20 | Wrap up |

 

###### Presentations

Watch the presentations online at your convenience:

- Recordings of the presentations (speakers & slides).
- Download the slides.

###### Tuesday - November 5

**All times are in CET**

| 13:30 | Open Jan van Veen |
| --- | --- |
| 13:40 | Discussion: Buy-In, Engagement, and Ownership |
| 15:00 | Bio-Break |
| 15:10 | Discussion: Strategic Focus and Prioritization |
| 16:30 | Closing of the day |

 

###### Wednesday - November 6

**All times are in CET**

| 13:30 | Discussion: Accelerating Execution Pace |
| --- | --- |
| 15:50 | Bio-Break |
| 15:00 | Discussion: Agility and Adaptability |
| 16:20 | Wrap up |

 

###### Presentations

Watch the presentations online at your convenience:

- Recordings of the presentations (speakers & slides).
- Download the slides.

###### Tuesday - November 19

**All times are in CET**

| 13:30 | Open Jan van Veen |
| --- | --- |
| 13:40 | Discussion: Buy-In, Engagement, and Ownership |
| 15:00 | Bio-Break |
| 15:10 | Discussion: Strategic Focus and Prioritization |
| 16:30 | Closing of the day |

 

###### Wednesday - November 20

**All times are in CET**

| 13:30 | Discussion: Accelerating Execution Pace |
| --- | --- |
| 15:50 | Bio-Break |
| 15:00 | Discussion: Agility and Adaptability |
| 16:20 | Wrap up |

 

[Get my ticket(s) now](https://www.moremomentum.eu/events/202406-summit-service-innovation#tickets)

[Reserve my seat](https://www.moremomentum.eu/events/202406-summit-service-innovation#tickets)

***Practitioners only***

> It is very interesting to discuss with your peers and also learn from each other how to break through the barriers and challenges. The Service Transformation Summit is really practitioners-only. So there are no vendors around trying to sell to me. The big benefit is that you can be much more open up compared to some other events, without ending up in a marketing funnel.

##### Vincent Sieben

###### HEAD OF MARKETING SERVICES & SOLUTIONS, PHILIPS

![vincent-sieben-original](https://www.moremomentum.eu/hs-fs/hubfs/vincent-sieben-original.jpg?width=1001&height=1003&name=vincent-sieben-original.jpg)

## Who is it for?

The Service Transformation Summit on Mastering Service Strategy Execution is designed for service leaders, executives, and developers who are seeking to accelerate the pace of their service transformation.

If you are involved in a service business undergoing transformation, on a mission to drive the service transformation, or looking for practical strategies and insights to drive growth, this summit is for you.

The typical role of participants in this summit are:

- Global heads of service.
- Regional service leaders.
- Service strategy leaders.
- Service innovation leaders.
- Service innovation teams.
- Service-product managers
- Service marketing leaders
- Service sales leaders

![success](https://www.moremomentum.eu/hs-fs/hubfs/success.png?width=716&height=400&name=success.png)

## Benefits of our format

In-depth exchange of experiences and insights:

- 4 high-quality 30-minute presentations from your peers (4 is enough!).
- 4 extensive 1-hour well-moderated discussion sessions in smaller groups.
- Moderated Q&A sessions with each speaker.

And on top of the discussion sessions, more time for networking:

- 1-hour buffet lunches on both days.
- 30-minute networking breaks.
- Social event and dinner on day 1.

![services-community-meeting](https://www.moremomentum.eu/hubfs/images/pages/landing-pages/events/services-community-meeting.jpg)

### Focus:

- We focus on a specific topic, leading to actionable insights.
- Only your peers present.
- moreMomentum-experts help prepare the presentations.
- We allow extensive time for in-depth discussion sessions moderated by speakers and moreMomentum-experts.
- You only meet practitioners, no consultants or solution providers.
- After the summit, you will receive an insightful report to share with your colleagues.

![focus](https://www.moremomentum.eu/hubfs/images/pages/blog-feature-images/focus.jpg)

## The Venue & Logistics

- Amsterdam (InPerson) - Held
- EMEA (Online)
- Americas (Online)
- APAC (Online)

### Art'otel Amsterdam

###### Prins Hendrikkade 33, 1012 TM Amsterdam, Netherlands

 

- Right opposite Central Station Amsterdam.
- 20 minutes from Schiphol Airport by train or Taxi.
- Underground parking 2 minutes from the venue.

![online-discussion](https://www.moremomentum.eu/hs-fs/hubfs/images/pages/landing-pages/events/online-discussion.jpg?width=740&height=493&name=online-discussion.jpg)

 

### Online Summit

After registration, you will have access to the:

- Recordings and slide decks of all presentations from Amsterdam, Singapore and Chicago.
- Details of the online discussion sessions.

 

![online-discussion](https://www.moremomentum.eu/hs-fs/hubfs/images/pages/landing-pages/events/online-discussion.jpg?width=740&height=493&name=online-discussion.jpg)

 

### Online Summit

After registration, you will have access to the:

- Recordings and slide decks of all presentations from Amsterdam, Singapore and Chicago.
- Details of the online discussion sessions.

 

![online-discussion](https://www.moremomentum.eu/hs-fs/hubfs/images/pages/landing-pages/events/online-discussion.jpg?width=740&height=493&name=online-discussion.jpg)

 

### Online Summit

After registration, you will have access to the:

- Recordings and slide decks of all presentations from Amsterdam, Singapore and Chicago.
- Details of the online discussion sessions.

 

![chiacgo](https://www.moremomentum.eu/hubfs/chiacgo.jpg)

![amsterdam-art-otel](https://www.moremomentum.eu/hubfs/amsterdam-art-otel.jpg)

![singapore](https://www.moremomentum.eu/hubfs/singapore.webp)

## Reserve your seats

Join us during this insightful and inspiring experience.

***Practitioners only***

- Amsterdam (InPerson) - Held
- EMEA (Online)
- Americas (Online)
- APAC (Online)

 

###### Get my tickets

 

 

This Chapter was held in June 2024.

**Check out the Online Chapters in the other tabs.**

 

###### Get my tickets

| [Buy a ticket](https://www.moremomentum.eu/offerings/2024-2-summit-emea) | 1 x € 1.197 |
| --- | --- |
|   |   |
| [Buy more tickets](https://www.moremomentum.eu/offerings/2024-2-summit-get-quote) *We will send you a quote which you can pay by credit card.* | 2 x € 1.074 3 x € 949 |
|   |   |
| [Get a quote](https://www.moremomentum.eu/offerings/2024-2-summit-get-quote) *Pay by bank transfer or prepare a purchase order.* |   |

- Cancellations will be 100% refunded till 1 month before the Summit.
- Tickets can be transferred to your colleagues anytime up to the first day of the Summit.
- Tickets can be transferred to other Summits till 1 week before the Summit.
- Fees do not include possible VAT, GST or Sales Tax. 

 

###### What you will get

- Online assessment before the Summit.
- Post-Summit report summarising content and insights from presentations and discussion.
- Online access before the Summit to all presentations (recordings and slides) of all in-person and online repetitions across the globe.
- 4 live online discussion sessions.
- 2 online follow-up meetings in smaller groups to enrich and reinforce your takeaway and to navigate new challenges you encounter.

 

###### Get my tickets

| [Buy a ticket](https://www.moremomentum.eu/offerings/2024-2-summit-amer) | 1 x $ 1.347 |
| --- | --- |
|   |   |
| [Buy more tickets](https://www.moremomentum.eu/offerings/2024-2-summit-get-quote) *We will send you a quote which you can pay by credit card.* | 2 x $ 1.174 3 x $ 1.032 |
|   |   |
| [Get a quote](https://www.moremomentum.eu/offerings/2024-2-summit-get-quote) *Pay by bank transfer or prepare a purchase order.* |   |

- Cancellations will be 100% refunded till 1 month before the Summit.
- Tickets can be transferred to your colleagues anytime up to the first day of the Summit.
- Tickets can be transferred to other Summits till 1 week before the Summit.
- Fees do not include possible VAT, GST or Sales Tax. 

 

###### What you will get

- Online assessment before the Summit.
- Post-Summit report summarising content and insights from presentations and discussion.
- Online access before the Summit to all presentations (recordings and slides) of all in-person and online repetitions across the globe.
- 4 live online discussion sessions.
- 2 online follow-up meetings in smaller groups to enrich and reinforce your takeaway and to navigate new challenges you encounter.

 

###### Get my tickets

| [Buy a ticket](https://www.moremomentum.eu/offerings/2024-2-summit-apac) | 1 x SG$ 1.797 |
| --- | --- |
|   |   |
| [Buy more tickets](https://www.moremomentum.eu/offerings/2024-2-summit-get-quote) *We will send you a quote which you can pay by credit card.* | 2 x SG$ 1.574 3 x SG$ 1.399 |
|   |   |
| [Get a quote](https://www.moremomentum.eu/offerings/2024-2-summit-get-quote) *Pay by bank transfer or prepare a purchase order.* |   |

- Cancellations will be 100% refunded till 1 month before the Summit.
- Tickets can be transferred to your colleagues anytime up to the first day of the Summit.
- Tickets can be transferred to other Summits till 1 week before the Summit.
- Fees do not include possible VAT, GST or Sales Tax. 

 

###### What you will get

- Online assessment before the Summit.
- Post-Summit report summarising content and insights from presentations and discussion.
- Online access before the Summit to all presentations (recordings and slides) of all in-person and online repetitions across the globe.
- 4 live online discussion sessions.
- 2 online follow-up meetings in smaller groups to enrich and reinforce your takeaway and to navigate new challenges you encounter.

## Hear directly from previous participants

## Frequently Asked Questions

#### Membership-Related

- Are members of moreMomentum eligible for a discount on Summit registration?
  
  Yes, our Peer Groups and Benchmarking members receive a 15% discount. The discount code is on the registration form (assuming the website recognises you or you have logged in). Contact us via our [support page](https://www.moremomentum.eu/customer-support) if you are still waiting for the discount code.
- Can non-members attend the Summit, or is it exclusive to moreMomentum members?
  
  Yes, the Summits are for all service practitioners.
- Are special sessions or events at the Summit only available to moreMomentum members?
  
  No. One thing, though, is that the day before the summits, we also conduct our [Peer Group Meetings](https://www.moremomentum.eu/services/peer-group-meetings) at the same venue or in a meeting room at the airport.
  
   

 

#### About the program

- Who should attend this Summit
  
  The typical roles of participants in this summit are:
  
    - Global heads of service.
    - Regional service leaders.
    - Service strategy leaders.
    - Service innovation leaders.
    - Service-product managers
    - Service innovation teams.
    - Service marketing leaders
    - Service sales leaders
- Will the sessions be recorded for later viewing?
  
  Yes, all presentations will be recorded and made available for later viewing by participants. You will need to log in to our portal to get access.
  
   
- Will there also be a post-summit report?
  
  Yes, in approximately 1-2 weeks after the summit, you will have access to a post-summit report that captures insights and information from the Q&A discussions and discussion sessions from all Chapters (Amsterdam, Chicago, Singapore, as well as the online editions for the EMEA, AMERICAS and APAC).
- Can I participate online instead of in person?
  
  Yes and no. The in-person chapters in Amsterdam, Singapore, and Chicago are in-person only.
  
  However, about two months after the in-person chapters, we will repeat the Summit in online versions for the EMEA, AMERICAS, and APAC regions separately.
  
  The benefit is that you now have an alternative if the dates of the in-person chapters do not work for you or if travel is an obstacle to participating.
- Are there any special events or dinners included?
  
  Yes. At the end of the summit's first day, we will have a happy networking hour and a dinner, which is included.
  
   

 

#### Purchasing tickets

- Can I only purchase tickets via credit card?
  
  You can also purchase the tickets and pay by bank transfer.
  
  If that is your preference, we can provide a quote for a purchase order or directly send an invoice.
  
  Choose the “**Get a Quote**” button.
  
   
- Are there any early bird offers?
  
  Yes, up to five months before the summit, you can benefit from an early bird offer, which includes a six-month [All Access Roundtable Membership](https://www.moremomentum.eu/services/executive-service-roundtable) at no extra cost.
- Are there any group discounts?
  
  Yes, you can purchase up to 3 tickets online, and you'll receive an 11% or 20% discount on them.
  
  You can purchase more tickets (also for other Summits, resulting in more attractive pricing.If interested, mention that in your request for a quote (**Get a Quote** button).
- Are there any discounts to get tickets for multiple Summits?
  
  Yes, You can purchase more tickets (also for other Summits, resulting in more attractive pricing.
  
  If interested, mention that in your request for a quote (**Get a Quote** button).
- What is included?
  
  All refreshments, lunches during the summit, networking drinks, and dinner at the end of the first day.
  
  Also, you will have access to the recordings and slides of the presentations and a post-summit report.

 

#### Cancellation and transfer of tickets

- What’s the cancellation and refund policy
  
  Cancel and refund up to 1 month before the Summit.
  
  Transfer to a later Summit up to 7 days before the Summit.
  
  
  Transfer your ticket to a colleague up to the 1st day of the Summit.
- Can I transfer tickets to colleagues or future summits?
  
  Transfer to a later Summit up to 7 days before the Summit.  
  Transfer your ticket to a colleague up to the 1st day of the Summit.

 

#### Travel and accommodations

- Is there a recommended hotel or accommodation nearby?
  
  Yes. Check out the Venue & Logistics page for recommended hotels.
  
  You will also find a promotional code for a bedroom at the summit venue when logged in to the portal.
  
  After purchasing your tickets, we will also send you the confirmation email.
  
   
- What are the transportation options to the venue?
  
  On the logistics page, we will recommend travel instructions by plane, train and taxi.
  
   
- Are there any special rates or discounts for Summit attendees at nearby hotels?
  
  You will also find a promotional code for a bedroom at the summit venue when logged in to the portal.
  
  After purchasing your tickets, we will also send you the confirmation email.
- Who can I contact if I have specific dietary restrictions?
  
  We will email you a few weeks before the summit to learn about your travel plans and dietary restrictions or wishes.
  
  Feel free to provide us with your dietary restrictions via our [Support Pag](https://www.moremomentum.eu/customer-support)e.

**Choose your preferred Chapter:**

**Choose your preferred Chapter:**

Services

Services

- Meetings 
    - [Knowledge Sprints](https://www.moremomentum.eu/services/knowledge-sprints)
    - [Functional Circles](https://www.moremomentum.eu/services/functional-excellence-circles)
- [Service Transformation Benchmark](https://www.moremomentum.eu/services/service-transformation-benchmark)
- [Knowledge Hub](https://www.moremomentum.eu/services/knowledge-hub)
- [Service Academy](https://www.moremomentum.eu/services/service-business-academy)
- [ServiceTech Compass](https://www.moremomentum.eu/services/servicetech-compass)
- [Service Business Review (magazine)](https://www.moremomentum.eu/services/service-business-review)
- [Membership](https://www.moremomentum.eu/services/membership)

Resources

Resources

- [Blog of insights](https://www.moremomentum.eu/blog)
- [Ultimate Guide for Service Benchmarking](https://www.moremomentum.eu/lp/ultimate-guide-service-benchmarking)
- [Do's and Don'ts for Service Benchmarking](https://www.moremomentum.eu/lp/do-s-and-don-ts-benchmarking)
- [Mitigating Covid-19 in Service](https://www.moremomentum.eu/covid-19)
- [eBook Navigate Disruption](https://www.moremomentum.eu/lp/ebook-navigate-disruption)
- [Research: Innovate in Crisis Blog of insights](https://www.moremomentum.eu/blog/covid-19/innovate-your-way-out-of-the-covid-crisis)

moreMomentum

moreMomentum

- [About us](https://www.moremomentum.eu/about-moremomentum)
- [Customer Support](https://www.moremomentum.eu/customer-support)
- [Contact Sales](https://www.moremomentum.eu/lp/talk-to-sales)
- [Contact us](https://www.moremomentum.eu/contact)
- [Site map](https://www.moremomentum.eu/sitemap.xml)

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- [Legal Stuff](https://www.moremomentum.eu/legal)
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