Advancing Your Service Innovation Capabilities  

Kelly Cole  

General Manager, Electrical Power at Finning UK & Ireland

Kelly Cole is a seasoned professional in the field of electrical power, currently serving as the General Manager at Finning UK & Ireland. 

Kelly's journey began at GE Aviation where served in various roles, including as a Regional Director for Commercial Field Service and as CFM Life Cycle Growth Leader for EMEA. 

Finning UK & Ireland is the world's largest Caterpillar dealer, delivering unparalleled service for over 90 years. With a firm commitment to service excellence, the company is headquartered in Cannock, UK, and provides its services across the UK and Ireland.

The company operates in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. It is also involved in diverse industrial markets such as oil & gas, electric power, marine, industrial applications, earthmoving & construction, industrial & waste, extraction & paving, and agriculture.

Finning's service capabilities extend beyond simply selling and renting equipment. The company provides parts and service for equipment and engines, delivering solutions that allow customers to achieve the lowest equipment owning and operating costs while maximizing uptime. This commitment to customer success, combined with their broad product support infrastructure, sets them apart in the industry.

Globally, Finning employs over 12,000 people and operates in three geographies, with the head office located in Vancouver, Canada

Francois Lejard

Executive Vice President Services

Francoi Lejard joined Sidel in 1991 as part of the Services organisation, subsequently fulfilling roles in Project Management, Sales, Regional Management, Marketing and Business Development, before spearheading Sales Management in the Middle East, where he developed and led Sidel's regional subsidiary.

François subsequently assumed senior-management roles in Europe, including most recently Sales Vice President ECA, where he has been instrumental in consolidating our Northern Europe Region and developing our presence and business in the ECA Region. François holds a degree in European business from
LTP J. D'Arc in France.

Sidel is a leading provider of equipment, services and complete solutions for packaging liquids, foods, home and personal care products in PET, can, glass and other materials.

People all over the world consume products packaged by Sidel Group solutions every day. Each of those packaging solutions is developed according to our goal to deliver the highest quality standards to consumers.

There are close to 40,000 Sidel Group machines in operation in over 190 countries today. Every one of them is the result of over 170 years of proven.

Lucas Rigotto  

Senior Vice President, Chief Service Officer at GEA Group, Liquid and Powder Technologies Division

GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio.

Francois Ichtertz  

Director Service Innovation at Endress+Hauser Group

Francois Ichtertz has consistently moulded his career in the field of digitalization, establishing himself as both a seasoned expert and a proficient leader. In diverse leadership roles, he has directed global teams toward a shared objective: providing valuable guidance to large industrial clients in leveraging digital technology effectively for practical applications.

In his previous role, he spearheaded the initiation of a new digital and IIoT program, collaborating with his teams to establish Endress+Hauser's Netilion IIoT platform. He successfully launched the first SaaS-based digital services.

Francois holds a Master of Advanced Studies in Computer Science and Automation from the University of Haute Alsace in France. His passion lies in transforming organizations through digitalization and agility.

Currently, as the Director of Innovation and head of the global service portfolio at the Endress+Hauser Group, he has a dual focus. On one hand, he aims to bring innovation in products and services closer together, and on the other, he seeks to incorporate more technology as a means of differentiation.

Endress+Hauser is a global leader in measurement instrumentation, services and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety and environmental impact. Our customers come from various industries, including chemical, food and beverage, life sciences, power and energy, mining, minerals and metals, oil and gas and water and wastewater.