Successful service transformation and growth require excellent strategy execution capabilities across your (service) organisation.
Most (service) organisations face critical challenges to build strong momentum in their service transformation and strategy execution.
They struggle to:- Engage their service teams and stakeholders across various functions.
- Focus initiatives and resources on their strategic priorities and goals.
- Manage progress and results.
- Adapt to new insights and developments.
The smaller setting allows for much more focused and in-depth conversations. In this Service Transformation Summit, we go deep on a specific topic, which I think it's beneficial, especially knowing that there will be other summits to cover other topics.
Navè Orgad
DIRECTOR, BUSINESS DEVELOPMENT & CUSTOMER EXPERIENCE, KONECRANES
Paolo DaziSenior Vice President, BU Port Services |
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Paolo Dazi is a seasoned professional with a wealth of experience in leading multisite and global organizations. Paolo's professional journey spans various regions, including Europe, Asia, and America, giving him a well-rounded perspective and a multicultural background. His expertise lies in the global sales and service of capital equipment, further enriched by his proficiency in integration, harmonization, and change management. Paolo also possesses strong competences in business development and customer experience, demonstrating a comprehensive understanding of different facets of a business. Konecranes Portsolutions is a part of Konecranes, a world-leading group of Lifting Businesses. The division specializes in providing solutions for ports and intermodal terminals worldwide. Their offerings include an extensive range of products and services, such as container handling equipment, mobile harbor cranes, and reach stackers, among others. Konecranes is headquartered in Finland and employes about 16,900 people. |
Clinten van der MerweVP, Head of Global Service at TOMRA Recycling |
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Clinten van der Merwe is an accomplished, customer-focused Senior Service Management and Leadership Professional with a wealth of global experience driving major business transformation and optimisation programs to solve complex business issues and driving process and cultural change to build organisational effectiveness and advantage. Clinten is VP, Head of Global Service at TOMRA Recycling – an industry pioneer that designs and manufactures sensor-based sorting technologies for the global recycling and waste management industry – leading a global team based in multiple countries worldwide. TOMRA Recycling designs and manufactures sensor-based sorting technologies for the global recycling and waste management industry. Over 7,400 systems have been installed in more than 100 countries worldwide. Responsible for developing the world’s first high capacity Near Infrared (NIR) sensor for waste sorting applications, TOMRA Recycling remains an industry pioneer with a dedication to extracting high-purity fractions from waste streams that maximize both yield and profits. TOMRA Recycling is part of TOMRA Sorting Solutions which also develops sensor-based systems for sorting, peeling and process analytics for the food, mining and other industries. |
Jan TjurinHead of Global Services Strategy |
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Jan Tjurin is a seasoned services professional with nearly 30 years of services experience, over which Jan has worked on several different services disciples and functions. Both in customer interface as well as in global roles. Now, Jan is in charge of services strategy for Nokia’s wireless network business. Nokia is a Finnish multinational telecommunications corporation, established in 1865, addressing both wireless and wireline networks as well as their support systems. Nokia operates in over 100 countries, has around 90k employees with business volume of around €25bn annually. |
Martin WendelVP Global Service |
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Martin Wendel is an accomplished leader with a strong focus on sales, service, and operations. He combines analytical and strategic skills with deep expertise in business growth, change, transformation, and digital realms. Wendel's executive experience spans several major organizations, including Linde, Daimler/Evobus, MTU/Rolls-Royce, and Burckhardt Compression, where he served as an executive board member, EVP, or Interim Manager. He is driven by a commitment to sustainable growth and value creation, with a keen focus on the development of people and organizations. INNIO Group is a firm specializing in power generation and gas compression services. They offer an array of products and solutions, including gas engines, power equipment, and a digital platform. The company operates under two main brands: Jenbacher and Waukesha in total with approximately 2500 employees. |
Presentations
Watch the presentations online at your convenience:
- Recordings of the presentations (speakers & slides).
- Download the slides.
Paolo DaziSenior Vice President, BU Port Services |
|
|
|
Paolo Dazi is a seasoned professional with a wealth of experience in leading multisite and global organizations. Paolo's professional journey spans various regions, including Europe, Asia, and America, giving him a well-rounded perspective and a multicultural background. His expertise lies in the global sales and service of capital equipment, further enriched by his proficiency in integration, harmonization, and change management. Paolo also possesses strong competences in business development and customer experience, demonstrating a comprehensive understanding of different facets of a business. Konecranes Portsolutions is a part of Konecranes, a world-leading group of Lifting Businesses. The division specializes in providing solutions for ports and intermodal terminals worldwide. Their offerings include an extensive range of products and services, such as container handling equipment, mobile harbor cranes, and reach stackers, among others. Konecranes is headquartered in Finland and employes about 16,900 people. |
Clinten van der MerweVP, Head of Global Service at TOMRA Recycling |
|
|
|
Clinten van der Merwe is an accomplished, customer-focused Senior Service Management and Leadership Professional with a wealth of global experience driving major business transformation and optimisation programs to solve complex business issues and driving process and cultural change to build organisational effectiveness and advantage. Clinten is VP, Head of Global Service at TOMRA Recycling – an industry pioneer that designs and manufactures sensor-based sorting technologies for the global recycling and waste management industry – leading a global team based in multiple countries worldwide. TOMRA Recycling designs and manufactures sensor-based sorting technologies for the global recycling and waste management industry. Over 7,400 systems have been installed in more than 100 countries worldwide. Responsible for developing the world’s first high capacity Near Infrared (NIR) sensor for waste sorting applications, TOMRA Recycling remains an industry pioneer with a dedication to extracting high-purity fractions from waste streams that maximize both yield and profits. TOMRA Recycling is part of TOMRA Sorting Solutions which also develops sensor-based systems for sorting, peeling and process analytics for the food, mining and other industries. |
Jan TjurinHead of Global Services Strategy |
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Jan Tjurin is a seasoned services professional with nearly 30 years of services experience, over which Jan has worked on several different services disciples and functions. Both in customer interface as well as in global roles. Now, Jan is in charge of services strategy for Nokia’s wireless network business. Nokia is a Finnish multinational telecommunications corporation, established in 1865, addressing both wireless and wireline networks as well as their support systems. Nokia operates in over 100 countries, has around 90k employees with business volume of around €25bn annually. |
Martin WendelVP Global Service |
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Martin Wendel is an accomplished leader with a strong focus on sales, service, and operations. He combines analytical and strategic skills with deep expertise in business growth, change, transformation, and digital realms. Wendel's executive experience spans several major organizations, including Linde, Daimler/Evobus, MTU/Rolls-Royce, and Burckhardt Compression, where he served as an executive board member, EVP, or Interim Manager. He is driven by a commitment to sustainable growth and value creation, with a keen focus on the development of people and organizations. INNIO Group is a firm specializing in power generation and gas compression services. They offer an array of products and solutions, including gas engines, power equipment, and a digital platform. The company operates under two main brands: Jenbacher and Waukesha in total with approximately 2500 employees. |
Presentations
Watch the presentations online at your convenience:
- Recordings of the presentations (speakers & slides).
- Download the slides.
Paolo DaziSenior Vice President, BU Port Services |
|
|
|
Paolo Dazi is a seasoned professional with a wealth of experience in leading multisite and global organizations. Paolo's professional journey spans various regions, including Europe, Asia, and America, giving him a well-rounded perspective and a multicultural background. His expertise lies in the global sales and service of capital equipment, further enriched by his proficiency in integration, harmonization, and change management. Paolo also possesses strong competences in business development and customer experience, demonstrating a comprehensive understanding of different facets of a business. Konecranes Portsolutions is a part of Konecranes, a world-leading group of Lifting Businesses. The division specializes in providing solutions for ports and intermodal terminals worldwide. Their offerings include an extensive range of products and services, such as container handling equipment, mobile harbor cranes, and reach stackers, among others. Konecranes is headquartered in Finland and employes about 16,900 people. |
Clinten van der MerweVP, Head of Global Service at TOMRA Recycling |
|
|
|
Clinten van der Merwe is an accomplished, customer-focused Senior Service Management and Leadership Professional with a wealth of global experience driving major business transformation and optimisation programs to solve complex business issues and driving process and cultural change to build organisational effectiveness and advantage. Clinten is VP, Head of Global Service at TOMRA Recycling – an industry pioneer that designs and manufactures sensor-based sorting technologies for the global recycling and waste management industry – leading a global team based in multiple countries worldwide. TOMRA Recycling designs and manufactures sensor-based sorting technologies for the global recycling and waste management industry. Over 7,400 systems have been installed in more than 100 countries worldwide. Responsible for developing the world’s first high capacity Near Infrared (NIR) sensor for waste sorting applications, TOMRA Recycling remains an industry pioneer with a dedication to extracting high-purity fractions from waste streams that maximize both yield and profits. TOMRA Recycling is part of TOMRA Sorting Solutions which also develops sensor-based systems for sorting, peeling and process analytics for the food, mining and other industries. |
Jan TjurinHead of Global Services Strategy |
|
|
|
Jan Tjurin is a seasoned services professional with nearly 30 years of services experience, over which Jan has worked on several different services disciples and functions. Both in customer interface as well as in global roles. Now, Jan is in charge of services strategy for Nokia’s wireless network business. Nokia is a Finnish multinational telecommunications corporation, established in 1865, addressing both wireless and wireline networks as well as their support systems. Nokia operates in over 100 countries, has around 90k employees with business volume of around €25bn annually. |
Martin WendelVP Global Service |
|
|
|
Martin Wendel is an accomplished leader with a strong focus on sales, service, and operations. He combines analytical and strategic skills with deep expertise in business growth, change, transformation, and digital realms. Wendel's executive experience spans several major organizations, including Linde, Daimler/Evobus, MTU/Rolls-Royce, and Burckhardt Compression, where he served as an executive board member, EVP, or Interim Manager. He is driven by a commitment to sustainable growth and value creation, with a keen focus on the development of people and organizations. INNIO Group is a firm specializing in power generation and gas compression services. They offer an array of products and solutions, including gas engines, power equipment, and a digital platform. The company operates under two main brands: Jenbacher and Waukesha in total with approximately 2500 employees. |
Presentations
Watch the presentations online at your convenience:
- Recordings of the presentations (speakers & slides).
- Download the slides.
Paolo DaziSenior Vice President, BU Port Services |
|
|
|
Paolo Dazi is a seasoned professional with a wealth of experience in leading multisite and global organizations. Paolo's professional journey spans various regions, including Europe, Asia, and America, giving him a well-rounded perspective and a multicultural background. His expertise lies in the global sales and service of capital equipment, further enriched by his proficiency in integration, harmonization, and change management. Paolo also possesses strong competences in business development and customer experience, demonstrating a comprehensive understanding of different facets of a business. Konecranes Portsolutions is a part of Konecranes, a world-leading group of Lifting Businesses. The division specializes in providing solutions for ports and intermodal terminals worldwide. Their offerings include an extensive range of products and services, such as container handling equipment, mobile harbor cranes, and reach stackers, among others. Konecranes is headquartered in Finland and employes about 16,900 people. |
Clinten van der MerweVP, Head of Global Service at TOMRA Recycling |
|
|
|
Clinten van der Merwe is an accomplished, customer-focused Senior Service Management and Leadership Professional with a wealth of global experience driving major business transformation and optimisation programs to solve complex business issues and driving process and cultural change to build organisational effectiveness and advantage. Clinten is VP, Head of Global Service at TOMRA Recycling – an industry pioneer that designs and manufactures sensor-based sorting technologies for the global recycling and waste management industry – leading a global team based in multiple countries worldwide. TOMRA Recycling designs and manufactures sensor-based sorting technologies for the global recycling and waste management industry. Over 7,400 systems have been installed in more than 100 countries worldwide. Responsible for developing the world’s first high capacity Near Infrared (NIR) sensor for waste sorting applications, TOMRA Recycling remains an industry pioneer with a dedication to extracting high-purity fractions from waste streams that maximize both yield and profits. TOMRA Recycling is part of TOMRA Sorting Solutions which also develops sensor-based systems for sorting, peeling and process analytics for the food, mining and other industries. |
Jan TjurinHead of Global Services Strategy |
|
|
|
Jan Tjurin is a seasoned services professional with nearly 30 years of services experience, over which Jan has worked on several different services disciples and functions. Both in customer interface as well as in global roles. Now, Jan is in charge of services strategy for Nokia’s wireless network business. Nokia is a Finnish multinational telecommunications corporation, established in 1865, addressing both wireless and wireline networks as well as their support systems. Nokia operates in over 100 countries, has around 90k employees with business volume of around €25bn annually. |
Martin WendelVP Global Service |
|
|
|
Martin Wendel is an accomplished leader with a strong focus on sales, service, and operations. He combines analytical and strategic skills with deep expertise in business growth, change, transformation, and digital realms. Wendel's executive experience spans several major organizations, including Linde, Daimler/Evobus, MTU/Rolls-Royce, and Burckhardt Compression, where he served as an executive board member, EVP, or Interim Manager. He is driven by a commitment to sustainable growth and value creation, with a keen focus on the development of people and organizations. INNIO Group is a firm specializing in power generation and gas compression services. They offer an array of products and solutions, including gas engines, power equipment, and a digital platform. The company operates under two main brands: Jenbacher and Waukesha in total with approximately 2500 employees. |
We got a lot of ideas, a lot of good examples. Some of them we can implement immediately. Some others we have to think about and see how it will work for us. This Summit has given us a kind of a long list of opportunities.
Olivier Cocheril
VICE-PRESIDENT ASSET PERFORMANCE & MAINTENANCE SOLUTIONS, SIDEL
It is very interesting to discuss with your peers and also learn from each other how to break through the barriers and challenges. The Service Transformation Summit is really practitioners-only. So there are no vendors around trying to sell to me. The big benefit is that you can be much more open up compared to some other events, without ending up in a marketing funnel.
Vincent Sieben
HEAD OF MARKETING SERVICES & SOLUTIONS, PHILIPS
The Service Transformation Summit on Mastering Service Strategy Execution is designed for service leaders, executives, and developers who are seeking to accelerate the pace of their service transformation.
If you are involved in a service business undergoing transformation, on a mission to drive the service transformation, or looking for practical strategies and insights to drive growth, this summit is for you.
The typical role of participants in this summit are:
- Global heads of service.
- Regional service leaders.
- Service strategy leaders.
- Service innovation leaders.
- Service innovation teams.
- Service-product managers
- Service marketing leaders
- Service sales leaders
In-depth exchange of experiences and insights:
- 4 high-quality 30-minute presentations from your peers (4 is enough!).
- 4 extensive 1-hour well-moderated discussion sessions in smaller groups.
- Moderated Q&A sessions with each speaker.
And on top of the discussion sessions, more time for networking:
- 1-hour buffet lunches on both days.
- 30-minute networking breaks.
- Social event and dinner on day 1.
Focus:
- We focus on a specific topic, leading to actionable insights.
- Only your peers present.
- moreMomentum-experts help prepare the presentations.
- We allow extensive time for in-depth discussion sessions moderated by speakers and moreMomentum-experts.
- You only meet practitioners, no consultants or solution providers.
- After the summit, you will receive an insightful report to share with your colleagues.
