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Jan van Veen: Jul 21, 2020 7:02:00 PM
During the Field Service Asia Virtual Event of WBR, we discussed the findings of our research Innovate your way out of the Covid-Crisis. Which is all about accelerating digital service innovation?
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4 min read
Jan van Veen: Jun 10, 2020 8:11:00 PM
Servitization, outcome-based services and product-as-a-service are hot topics. However, we see little examples in the industrial sectors. Too often,...
6 min read
Jan van Veen: May 7, 2020 8:47:00 PM
Many service innovations fail because they do not have a substantial and desired impact for clients. Often, customer insights and value propositions...
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Jan van Veen: Apr 20, 2020 8:59:00 PM
During a crisis, one of the biggest threats for companies is going bankrupt due to lack of cash to cover the immediate expenses. This bankruptcy can...
3 min read
Jan van Veen: Apr 20, 2020 8:49:00 PM
This is a tough one. We already know that communication is important and often recognise that poor communication is the reason something fails. This...
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Jan van Veen: Apr 20, 2020 8:32:00 PM
In times of crisis it is becomes even more critical to have a clear and compelling mission statement or strategic intent which provides a direction...
1 min read
Jan van Veen: Apr 20, 2020 8:15:00 PM
Also in difficult times, we want to do the right things right, because; It is the right thing, obviously We need to maintain the integrity of our...
3 min read
Jan van Veen: Apr 20, 2020 7:48:00 PM
Safety of your team members is not only about avoiding infections. Particularly when a crisis is long and intense, has a big impact on people’s lives...
3 min read
Jan van Veen: Apr 20, 2020 7:47:00 PM
The big challenge is to keep people safe, while continuing social and economic life as much as possible. So, the real challenge for businesses is:...
5 min read
Jan van Veen: Apr 20, 2020 7:32:00 PM
In a crisis like the COVID-19 outbreak, and especially during Phase 1 – Rapid Response, the speed and criticality of developments and decisions to be...
