3 min read
Sustaining versus Growth Innovation
Many services businesses struggle when it comes to monetising advanced services, like you have remote services,...
By: Jan van Veen Oct 30, 2020 4:46:00 PM
During the Field Service Europe Virtual Event of WBR, we had a Fireside Chat about How to advance digital services to thrive in disruptive times. Which is all about adding new value to your clients for growth. How can you generate new customer value with digital services and solutions?
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For most industries this goes beyond smart maintenance, predictive maintenance or remote services, which are the sustaining innovations to protect the existing business.
This matters, because manufacturers which do not grow their digital services, will miss the opportunities of new digital technologies and lose from their competitors and the digital-savvy entrants in their industry.
Some of the takeaways from our discussion:
Hence, you both are on a journey of discovering new opportunities and needs.
Mark van der Wolf is responsible for the service after sales and projects in Moba Group.
Moba is a supplier of egg-grading, egg-packing and egg processing machinery and solutions worldwide. And we supply to customers which are either the egg producers or the egg-traders, which supply to the to the market. So where we all consume the eggs.
Agfa is a company that has solutions in the healthcare industry in the graphics printing industry for both offset and inkjet solutions. And also, for specialty products, industries.
Jan works for the Graphics part of Agfa.
Jan's department takes care of
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