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Insights and articles related to your Service Transformation Journey

Hybrid Innovation Matrix to succeed with digital services

11 min read

How to define the best strategy for developing your digital services

Different types of innovation require different strategies to succeed. But there is no single silver bullet. We need frameworks and guidelines to define a good strategy. The Hybrid Innovation Matrix is a practical framework to help establish your...

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16 min read

Avoid Erosion of Revenue and Margin with Digital Services

During the Field Service Connect Virtual Event of WBR, we discussed and shared views and practices on how to Avoid Erosion of Revenue and Margin with...

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Fireside Chat: Advance Digital Services

1 min read

Panel Discussion - Advance Your Digital Services

During the Field Service Europe Virtual Event of WBR, we had a Fireside Chat about How to advance digital services to thrive in disruptive times....

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8 min read

What are the digital services manufactures can offer?

Manufacturing companies have a tremendous opportunity to grow and thrive through digital services if they escape from business-as-usual. For most...

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Digital Services at Epiroc

8 min read

Digital Services @ Epiroc

With today’s disruption from Covid and the economic downturn, continuing services innovation is paramount to survive and thrive. Customer needs are...

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Innovate your way out of the covid-crisis

1 min read

Innovate your way out of the covid-crisis - Research report

The biggest mistake we can make is being stuck in business-as-usual and operational thinking. The big opportunity to thrive during and after this...

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1 min read

Panel Discussion - Innovate your way out of the Covid-Crisis

During the Field Service Asia Virtual Event of WBR, we discussed the findings of our research Innovate your way out of the Covid-Crisis. Which is...

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4 min read

3 Steps to Overcome Common Obstacles for Successful Servitization

Servitization, outcome-based services and product-as-a-service are hot topics. However, we see little examples in the industrial sectors. Too often,...

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6 min read

Build a Strong Customer Story in 7 Steps to Build Irresistible Services

Many service innovations fail because they do not have a substantial and desired impact for clients. Often, customer insights and value propositions...

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2 min read

Establish Financial Resilience during Covid-19

During a crisis, one of the biggest threats for companies is going bankrupt due to lack of cash to cover the immediate expenses. This bankruptcy can...

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