Research Report - July 2020
Innovate Your Way Out of the Covid-Crisis
How to overcome the longer duration of the crisis and to thrive post-crisis.
From our ongoing global research in the services industry
In May, June and July we conducted the research “Innovate your way out of the Covid-Crisis” to capture best practices and strategies for “Phase 2- Review & Rethink”, about how to overcome the longer duration of the crisis and preparing to thrive post-crisis.
This research consists of:
A web-based survey.
One-2-one interviews with service leaders.
Interactive peer-discussion with 2-3 service leaders.
In total 94 service leaders have participated in the research, with an even spread over the global regions.
Typical challenges in Phase 2:
- Staying in survival or fire-fighting mode too long, causing you to miss the next threats and opportunities, which could harm the continuity of the business.
- Jumping to the wrong -big- conclusions, causing you to focus on and invest in the wrong changes for the medium and longer term.
- Blaming people for wrong actions taken in the Rapid Response phase, instead of learning.
- Maintaining resilience of people to persist in the required interventions.