Knowledge Sprints | 10-11 November 2026 | Amsterdam-Schiphol
Building Emerging Digital Services Beyond Maintenance
Data and digital capabilities are opening service opportunities for OEMs that sit well beyond maintenance: performance, efficiency, sustainability, system-level challenges that span assets and whole value chains.
The opportunity is real. So is the uncertainty. This Sprint is built for the decisions that follow.
Who
Service and business innovation leaders, digital and data services product managers, strategy and portfolio leaders, commercial and ecosystem leads, regional heads of sales and service, and global heads of service responsible for portfolio direction, from B2B manufacturers developing services beyond maintenance.
Group shape
Cross-functional, small tables of six. Members often bring one or two colleagues from different functions so the learning carries back into the team. Colleagues are distributed across tables, never seated together, so each table holds cross-company peer mix.
Format
Four short online sessions in the weeks before, two days in-person, then a follow-up session three months after.
How do we launch credible early-stage digital services beyond maintenance, before the business model is clear?
Data and digital capabilities are opening service opportunities for OEMs that sit well beyond traditional maintenance — performance, efficiency, sustainability, system-level challenges that span multiple assets and whole value chains.
The opportunity is real. So is the uncertainty. Value creation is less direct than in maintenance services. The buyer is not always the one you've sold to before. Outcomes depend on actors outside your control. And the business models that will actually work are still forming.
The competitive stakes matter too. Digital specialists and ecosystem players can create value without owning assets or legacy service organisations. Organisations that establish credible positions early see those positions compound.
Moving from an attractive opportunity to a credible early-stage service, before the model is clear and without locking in the wrong logic, is the challenge this Sprint is built for.
The Sprint works through questions like these:
Where to play in the ecosystem — and where not.
Mapping value creation, capture, and dependency across actors. Who benefits, who decides, who pays. Where OEM capabilities are genuinely differentiated.
Who are the real customers, buyers, and beneficiaries.
Decision criteria differ across operational, functional, and ecosystem roles. Which problems are perceived as urgent and worth paying for.
Designing early services that balance ambition with controllability.
How to frame early services so value is concrete and actionable. How to set scope against what the OEM can actually influence.
Exploring business models without fragmenting focus.
Alternative service and revenue logics beyond activity-based services. Which commercial models enable learning without locking in the wrong incentives.
When to double down, pivot, partner, or stop.
How to learn fast without damaging credibility. The patterns that repeatedly block progress, and how to recognise them early.
What's included
Four online prep sessions: to build shared context on where digital services beyond maintenance are actually taking shape.
Two in-person days at a small table of six: your real opportunity worked through with peers launching the same kind of service.
A follow-up session three months after: to catch what has been put in motion and where it is running into friction.
Partial access to the Service Transformation Playbooks library: frameworks and case material for service innovation, drawn from years of direct work with B2B manufacturers. Access continues for participants after the Sprint.
Bring your colleagues
Decisions on emerging digital services sit across strategy, innovation, commercial, and ecosystem roles. Bringing colleagues from each means the shared language travels back to a team that already holds the problem.
| Participants | Price non-members |
|---|---|
|
1 participant
|
€2.500
|
|
2 participants |
€4.500
|
|
3 participants
|
€6.000
|
Colleagues from the same organisation are distributed across different tables, never seated together, so each carries cross-company peer mix back into the team.
What you leave with
A clearer read on where to play in the emerging service ecosystem: and where not — tested against peers working the same landscape.
A sharper view of the real buyer and beneficiary: who decides, who pays, and how trust builds when the OEM enters new problem domains.
A working approach to early-stage service scope: how to set ambition against what your organisation can actually influence, ready to take to the cross-functional team you brought.
A small circle of peers working the same uncertainty: people you can call when the next decision point lands.
Continued access to the relevant Service Transformation Playbook sections: a reference base as the early service evolves.
See where your advanced-service monetisation stands
The Monetising Advanced Services Study is an independent research programme with senior leaders at B2B manufacturers on what makes advanced-service revenue grow, and what makes it stall.
Take part in a 60-minute executive conversation, with no pre-questionnaire, and get an individual diagnostic you can share with your leadership team.
What participants say
The smaller setting allows for much more focused and in-depth conversations. In this Service Transformation Summit, we go deep on a specific topic, I think it's beneficial, especially knowing that there will be other summits to cover other topics.
Navè Orgad
Director, Business Development & Customer Experience, Konecranes
We got a lot of ideas, a lot of good examples. Some of them we can implement immediately. Some others we have to think about and see how it will work for us. This Summit has given us a kind of a long list of opportunities.
Olivier Cocheril
Vice-President Asset Performance & Maintenance Solutions, Sidel
It is very interesting to discuss with your peers and also learn from each other how to break through the barriers and challenges. The Service Transformation Summit is really practitioners-only. So there are no vendors around trying to sell me. The big benefit is that you can be much more open up compared to some other events, without ending up in a marketing funnel.