Service Transformation Summits

In-depth exchange of experiences, practices and strategies with like-minded peers

Check out the impressions of previous Summits

Upcoming Summits

Advancing Your Service Innovation Capabilities
👉 Information and tickets

Driving Value with Data-Driven Services
👉 First information and tickets

Keep me posted about upcoming summits

High-quality and insightful keynotes from practitioners

In-depth discussions in small groups

Focus on specific challenges for each summit

Practitioners only

Community-driven in-depth learning to drive a high pace of your service transformation

3 live Summits per year.
Each summit focuses on one specific challenge.
Decide with your leadership and innovation teams who should attend which summit(s).
High-quality keynote presentations from practitioners.
Extensive moderated discussions in smaller groups.
Practitioners only. No solution providers, consultants or academics.
Include a networking dinner.
Option to build continuity through follow-up community meetings (like monthly roundtables and peer group meetings)

Chiara Maiello, Thermo Fischer Scientific

Vincent Sieben, Philips

Francois Lejard & Olivier Cocheril, Sidel

Navè Orgad, Konecranes

Veselin Donchev, ABB

The smaller setting allows for much more focused and in-depth conversations. In this Service Transformation Summit, we go deep on a specific topic, I think it's beneficial, especially knowing that there will be other summits to cover other topics.

Navè Orgad

Director, Business Development & Customer Experience, Konecranes

We got a lot of ideas, a lot of good examples. Some of them we can implement immediately. Some others we have to think about and see how it will work for us. This Summit has given us a kind of a long list of opportunities.

Olivier Cocheril

Vice-President Asset Performance & Maintenance Solutions, Sidel

It is very interesting to discuss with your peers and also learn from each other how to break through the barriers and challenges. The Service Transformation Summit is really practitioners-only. So there are no vendors around trying to sell me. The big benefit is that you can be much more open up compared to some other events, without ending up in a marketing funnel.

Vincent Sieben

Head of Marketing Services & Solutions, Philips

Really relaxed, but also very, very relevant. The format is stimulating not really staying at the surface of topics but really proposing ideas that everybody can take back

Chiara Maiello

Senior Director Global Services, Thermo Fisher Scientific

What sets the Service Transformation Summit apart from other conferences is the small group. It's easier to interact with other participants, it's easier to get together and easier to deep-dive on the key topics with key people. So for me, that's what I appreciated.

Francois Lejard

Executive Vice President Services, Sidel

Great value because of the focus on a specific topic, the expertise of the speakers, very relevant participants with the right level of experience in service. Very good that there were no sponsors, as it would otherwise create some distractions or less relevant content.

Kris Skotnicki

Senior Manager, Services Marketing, Thermo Fisher Scientific

The high quality of the Members means you can learn a lot and talk in a high-quality manner.

Roman Hauke

Plasser & Theurer Export von Bahnbaumaschinen

This was a fantastic journey together with my colleagues. This collaboration and team spirit have been really inspiring for me.