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Knowledge Sprints

A closed peer working session for service leaders at B2B manufacturers — two full days on one real service transformation challenge, together in the same room.

See the 2026 Sprints
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At a glance

Service peers working one real industry challenge — together, in the same room, with the preparation that makes the room go deep.
What Sprints work on

Sprints engage the questions that define service transformation for B2B manufacturers:

Who’s in the room
Global and regional service leaders, service development leaders, service innovators, and service marketing & sales leads.
Group shape

Cross-functional, small tables of six — composed to avoid direct competitors and match organisational maturity.

Format

A few short online sessions in the weeks before, then a two-day in-person deep-dive.

Next Sprint deep-dive

1–2 July 2026 · Amsterdam. Digital services beyond maintenance.

Registrations open

Frequency

Three Sprints a year. Topics set annually by the moreMomentum member panel.

Investment (non-members)

From €2,500 per participant.
(Members receive a set number of seats per organisation.)

Industries: Machinery, heavy equipment, industrial automation, medical devices, automotive, high-precision instruments. 

Tables of six. Three times a year. Member-set topics.

A Sprint is not a conference., masterclass., roundtable., training program.

It’s a closed working session: a small group of service peers working one real industry challenge through two focused days together.

The online preparation sessions make the deep-dive:

  • Go deep
  • Be member-set
  • Develop the team's strategic transformation-muscle rather than deliver transformation for you.

A short note from Jan

30 seconds from the host — why we run Sprints, and what the two days feel like.

 

2026 Sprints
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Growing Data-Enabled Maintenance Services amid Customer Pushback

Predictive maintenance often stalls when customers resist connectivity or prefer to keep maintenance in-house. This Sprint worked through how to change that.

This Sprint took place in April 2026.

See this Sprint (past)
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Building Emerging Digital Services Beyond Maintenance

The opportunity beyond maintenance is real. So is the uncertainty. How to launch credible early-stage services — before the business model is clear.

Deep-dive: 1–2 July 2026

See this Sprint
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Reducing Onsite Service Delivery Without Eroding Service Value

Rising field costs push remote delivery. But physical presence is often what makes service value visible. How far can you go — and under what conditions?

Deep-dive: 9–10 December 2026

See this Sprint

How a Knowledge Sprint works

Three Sprints a year, each one shaped the same way: a short build-up online, a two-day deep-dive in Amsterdam, a follow-up.
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The centre of gravity is the two-day deep-dive

Everything else exists to make those two days go deep.

The online prep sessions line up what peers already know, map it onto the Service Transformation Framework, surface the hard parts, and shape the working agenda, so day one starts where other formats would end.

The follow-up session, three months after, catches what’s being applied and what’s getting stuck.

Prefer to read? Scroll down for the time investment and what you leave with.

What you leave with

No slides. Only practical insights you can start using on Monday.

A working answer to one real challenge

Arrive with a clear challenge or question. Leave with a concrete way forward, tested and refined with peers facing similar issues.

A small circle of service peers

People you can call after the Sprint when the next version of the problem shows up.

Applied knowledge, not theory

Applied knowledge and patterns to watch — so you adapt earlier, not later.

Plus: Access to the Service Transformation Playbooks

Sprint participants receive targeted access to the most relevant frameworks and case materials behind the Sprint, structured around the Service Transformation Framework, so you can continue to use them long after the two days.

Who's in the room

Five role archetypes make up the Sprint cohort. Each Sprint's table mix is curated to the topic.

Global Head of Service

Corporate or divisional. Sets strategy and carries the P&L. 

Service Development Leader

Global role. Builds new service offers, business models and business capabilities.

Regional Service Leader

Runs the service business in a region. Operational and commercial edge.

Service Innovator

Works at the intersection of service, data, and digital.

Service Marketing & Sales Lead

Takes services to market. Positioning, pricing, and sales.

Investment

Approximately 3 days per participant, per Sprint in 2-3 months:

  • 4 short online sessions in the weeks leading up to the deep-dive - 1.5 to 2 hours each)
    • Kick-Off
    • Discuss Best Practices
    • Discuss Case Studies,
    • Set the Deep-Dive Agenda
  • 2-day in-person deep-dive in Amsterdam. 
  • Optional pre-reading and diagnostic assessment
Participants Price non-members Price members
 1 participant 
€2.500
Included*

2 participants
€4.000
Included*
3 participants
€5.000
Included*

*) Members receive a set number of seats per organisation.

Includes lunch, dinner, and refreshments during the in-person meeting. Excludes VAT and hotel accommodation.

Questions about which Sprint fits your team? 

Schedule a strategy conversation →

Benchmark your service business

The Service Growth Study — independent diagnostic on where service transformation stands across the industry, and where your business sits against peers. Useful alongside a Sprint, or on its own.

Take part in the Service Growth Study (no fee)

Past peer events — for reference

  • Sprint · Growing Data-Enabled Maintenance Services amid Customer Pushback - Predictive maintenance when customers resist connectivity.
    April 2026

  • Summit · Service Pricing and Commercial Models for B2B Manufacturers.
    November 2025

  • Summit · Building the Service Organisation of the Future.
    June 2025

  • Summit · Data-Driven Service and the Customer Conversation.
    November 2024

  • June 2024 · Summit · Service Transformation Governance — What Works and Why.

Summits were moreMomentum’s peer events before the Sprint format was set; the two share a lineage, and older Summit pages remain live as reference.

What participants say
nave-orgad-konecranes
The smaller setting allows for much more focused and in-depth conversations. In this Service Transformation Summit, we go deep on a specific topic, I think it's beneficial, especially knowing that there will be other summits to cover other topics.
Navè Orgad
Director, Business Development & Customer Experience, Konecranes
olivier-cocheril-sidel
We got a lot of ideas, a lot of good examples. Some of them we can implement immediately. Some others we have to think about and see how it will work for us. This Summit has given us a kind of a long list of opportunities.
Olivier Cocheril
Vice-President Asset Performance & Maintenance Solutions, Sidel
vincent-sieben-philips-healthcare
It is very interesting to discuss with your peers and also learn from each other how to break through the barriers and challenges. The Service Transformation Summit is really practitioners-only. So there are no vendors around trying to sell me. The big benefit is that you can be much more open up compared to some other events, without ending up in a marketing funnel.
Vincent Sieben
Head of Marketing Services & Solutions, Philips