Executive Service Roundtable - Winning Strategies (Replay)

With Jan van Veen,
Founder & Managing Director of moreMomentum

	October 25, 2022
	October 26, 2022

Watch recording & slides

Winning Service Strategies

These are exciting times to be in service.

For an increasing number of manufacturers, service is becoming one of the strategic pillars to building a strong position in the market and driving growth.
Service models are changing due to the adoption of new technologies and changing customer needs.

This also implies that service is shifting from an operational management function to a strategic business management function.

In most businesses - not only in service – strategies are not really strategies, but more prioritised planning of initiatives, hence "doing the things right". There is too little focus on defining how to "do the right things".

Furthermore, we see that most strategies fail in their execution.

Amongst service leaders, we see an increasing interest in:

Developing strategic thinking and strategic management capabilities.
Strengthening strategic buy-in from the top management team.
Building momentum and agility in strategy execution.

What exactly is a (winning) strategy?

Strategy versus Strategic Plan
Playing to win versus playing to play
Five key elements of a winning strategy

How to engage stakeholders?

Top management
Other functions in your business
Service teams across the world

How to execute a strategy?

The strategy execution gap
Ownership throughout your organisation
Agility and uncertainty

Leverage collective knowledge and experience

Exchange experience and knowledge with your peers acrosss industries.

moreMomentum experts will share their knowledge from research and their large network in service industries.

Learn from the Service Transformation Benchmark

We will share relevant insights from the ongoing Service Transformation Benchmark to provide data and evidence to back up the experiences that are being shared.

Expand their network of like-minded peers

During these monthly Executive Service Roundtable sessions, you will meet many like-minded service executives for further 1-1 exchange.

Being well connected is critical for successful service leaders in a volatile environment like services.

Watch Recording & Slides

You are in good company with service leaders from companies like

10:00 / 16:00

Introduction

by Jan van Veen

Presentation of challenges and strategies revealed by the moreMomentum Service Community and the Service Transformation Benchmark to kick of the discussion.

10:20 / 16:20

Q&A

all participants

Discuss any questions you have based on the presentation.

10:40 / 16:40

Peer discussions

smaller groups

In smaller groups, we will have a lively discussion on key challenges as well as strategies and best practices (that work and do not work considering different market dynamics).

11:20 / 17:20

Wrap up

by Jan van Veen

We will wrap up the meeting with some key take-aways and questions to further elaborate on during next Executive Service Roundtable sessions.

Recording & Slides from Executive Service Roundtable

Winning Strategies for Service Transformation and Growth

WHAT DO WINNING STRATEGIES LOOK LIKE, AND DO THEY BUILD SUPPORT AND ENGAGEMENT

With Jan van Veen,
Founder & Managing Director of moreMomentum

These are exciting times to be in service.