3 min read
Sustaining versus Growth Innovation
Many services businesses struggle when it comes to monetising advanced services, like you have remote services,...
By: Jan van Veen Mar 19, 2020 6:53:00 PM
As restrictions to fight Covid-19 become more severe, many manufacturers are facing a major challenge to secure continuity of service delivery, continue support to their clients while keeping their people save.
Today, I am speaking with Mark van der Wolf (Moba) and Jörg Brandstädter (Qiagen) to discuss their practices, challenges and concerns.
Mark van der Wolf is responsible for the service after sales and projects in Moba Group.
Moba is a supplier of egg-grading, egg-packing and egg processing machinery and solutions worldwide. And we supply to customers which are either the egg producers or the egg-traders, which supply to the to the market. So where we all consume the eggs.
Jörg Brandstädter is responsible for the service excellence and development at Qiagen.
Qiagen is the leading global provider of Sample to Insight solutions that enable customers to gain valuable molecular insights from samples containing the building blocks of life.
Our sample technologies isolate and process DNA, RNA and proteins from blood, tissue and other materials. Assay technologies make these biomolecules visible and ready for analysis. Bioinformatics software and knowledge bases interpret data to report relevant, actionable insights. Automation solutions tie these together in seamless and cost-effective workflows.
Qiagen provides solutions to more than 500,000 customers around the world in Molecular Diagnostics (human healthcare) and Life Sciences (academia, pharma R&D and industrial applications, primarily forensics).
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