3 min read
Sustaining versus Growth Innovation
Many services businesses struggle when it comes to monetising advanced services, like you have remote services,...
By: Jan van Veen Apr 9, 2020 5:59:00 PM
As we are are getting better control on the the immediate impact of Covid-19 on our service operations, it is a good time to shift to phase 2: Review and Outlook and see what will be ahead of us in the longer term.
Today, I am speaking with Sae Kwon, Vice President Customer Experience at Cisco.
Sae Kwon is Vice President Customer Experience for Cisco for the Asia-Pacific, Japan and Greater China region.
Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.
Subscribe for the Service Impulse Letter
With regular updates about service news, trends and best practices.
Download the infographic "When and Why Service Benchmarking"
May 3, 2022by Jan van Veen
Many services businesses struggle when it comes to monetising advanced services, like you have remote services,...
Jun 10, 2021by Jan van Veen
Do you, just as many other service executives, feel there is a bit too much guessing involved when assessing your...
Mar 3, 2021by Jan van Veen
Thrive with better data-driven decision-making for strategic choices, operational execution, continuous improvement and...