Jan van Veen
Generate demand for your advanced services
The capability to generate demand is critical to monetising your (new) advanced services successfully.This goes beyond good web pages, brochures, and...
As we are are getting better control on the the immediate impact of Covid-19 on our service operations, it is a good time to shift to phase 2: Review and Outlook and see what will be ahead of us in the longer term.
Today, I am speaking with Sae Kwon, Vice President Customer Experience at Cisco.
About Sae and Cisco
Sae Kwon is Vice President Customer Experience for Cisco for the Asia-Pacific, Japan and Greater China region.
Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.
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Is Benchmarking something for you?
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Service Transformation Benchmark?
Articulate the value of your services for successful monetisation
Monetising advanced services is a mission-critical capability for a successful service transformation. After all, we are all on an exciting journey...
It has never been a better time to be in Service
It was a pleasure to be at the Field Service Connectt 2022 in Albans (UK) and an honour to chair this event.Some key takeaways in short? Here you go.